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SingTel review: My Bill Ac [protected]

M
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4:35 am EDT
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Dear Madam/Sir
I would like to highlight the following things that I am dissatisfied with the service from Singtel:

A. AC No. [protected]
Two mobile [protected] and [protected]

1. I received a call from 1688 dated 20-Jan-20 and I terminated the HP [protected] on 20-Jan-20
When I received the Feb Bill the was only $49.50 and was dated from 02-Feb-20 to 19-Feb-20.

I terminated on 20-Jan-20 why the refund dated was 02-Feb-20 not 20-Jan-2020?
Should Singtel refund the total amt that it was billed in Jan-2020?

2. I also spoken to another Customer Service with regards to my HP 9126980 on the Auto Roam charges of S$50 on 16-Dec-19 on 20-Jan-20.
She told me that she will activate the auto roam. When the Dec-19 bill already stating AutoRoam charges of $6.13.

May I know who activate the Auto-Roam for both of my HP [protected] and [protected]?

Lastly, I would like to cancel these under the above AC # as per A]. Since my plan has already expired.

AutoRoam
ZoneAlarm Mobile Security
Data X3
Enhanced Combo

I hope that you could rectify the above issue fast as I am looking to renew the contract.

Thank you

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