Menu
Singles50 Customer Service Phone, Email, Contacts

Singles50
reviews & complaints

www.singles50.com
www.singles50.com

Learn how the rating is calculated

3.0 152 Reviews

Singles50 Complaints Summary

75 Resolved
77 Unresolved
Our verdict: Dealing with Singles50, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
Claimed
Singles50 has claimed their business profile
Get notifications about new complaints and reviews of Singles50. We promise not to send you any unrelated messages.
Share
Write a review File a complaint

Singles50 reviews & complaints 152

Sort by:

Newest Singles50 reviews & complaints

ComplaintsBoard
N
7:00 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Singles50 Company will not cancel profile

I went through the site to cancel my membership and profile. The system does not let you. It asks for you to "fill in a form" which did and then email it back to the customer service account. I have done this twice and twice I get an email back that states exactly the same thing to fill in the form and send it back to customer service. It's a generated response it's not individual. I am due to get charged for the next period and I wanted the subscription and profile cancelled before then.

Desired outcome: Cancel my memberships so no payments are deducted from my bank acount and my profile is repmoved.

Read full review of Singles50
View 0 more photos
Hide full review
ComplaintsBoard
H
4:10 am EST

Singles50 Billing on bank card R999.00

I received a message on my phone today (11 Nov. 2021) that an amount of R999.00 has been deducted from my bank account. I did not authorize the payment and would have not done so because I am living on a strict, tight budget as an state pensioner. Very difficult situation, especially now over this festive season. Just got back from the bank to possible reverse the transaction. Been told to make contact with the customer service.
Please, please, can I get a refund.!
Please notify me if bank particulars are needed
Hope to hear from you soonest,
Henk

Read full review of Singles50
Update by Henk Lockhorst
Dec 11, 2021 10:20 am EST

Sorry, quick correction on the date. Should read 11 December 2021.
( not 11 November 2021)

Hide full review
ComplaintsBoard
L
9:32 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Singles50 Unauthorized billing on bank card

I received a message on my phone today that R999, 99 has been deducted from my bank account using bank card.(2 December 2021).O did not authorize the payment as I had already unsubscribed from your site.I need the money back into my account.I went to the bank to reverse the payment but with no success and you are the people who are supposed to pay back my money.

Read full review of Singles50
Hide full review
ComplaintsBoard
N
10:35 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Singles50 Deduction of the money

HI guys

My money was deducted without my authority and the money you deducted to me it is too much for a new member who's been with you only a month and I already paid you R199 on the 30 October 2021 when you deducted my money without even confirm the OTP number which is wrong and you show 80% discount that was not true. I was so disappointed with you guys. Please refund my money that you deduct without my consent, the R995.00 that you deducted today (01.12.2021) and please when you done, take my profile out to your site. I don't trust you guys anymore.

The Card number is
My card number
[protected]
My subscription date was on 30 October 2021

Please refund my money I worked so hard for my money please

Thank you
Regards

Read full review of Singles50
Hide full review
ComplaintsBoard
G
5:28 am EDT

Singles50 singles50 dating

Unauthorized deduction from my account. During subscription there was an option for renewal after one month. I declined. They still took money without my permission for a second month subscription. I send them a cancellation request. They insist on having a cancellation request attached. I can not find any cancellation request forms online so wrote my own. There is also no cancellation option on there subscribers website. They are clearly operating on a fine line and there client screening is lackluster as many of the profiles are fake and scammers.

Desired outcome: full refund of R999 ZAR and removal of my profile from there site.

Read full review of Singles50
View 0 more photos
Hide full review
ComplaintsBoard
E
4:56 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Singles50 Unable to cancel membership

On 29 Oct 2021 I joined the singles50 site and am attempting to cancel the membership since 30 October 2021.
I have been mailing cancellation instructions on a daily basis but I get no response.
There is no form, neither a function on the site to cancel the membership.
If I don't succeed in cancelling membership by not later than 11 November 2021 they will take R999 from my bank account
Urgently assist

Desired outcome: Prevent singles50 to with draw R999 from my bank account

Read full review of Singles50
Hide full review
ComplaintsBoard
L
6:10 pm EDT

Singles50 Debiting my account

I have not used singles50 for months and yesterday I notice you are debiting my credit card account for $299.70.

I have tried to deactivate my account in the past but your company make it so difficult. I also deleted my payment method so you could not charge me again and I never received any notification that you were about to take $299.70 from me of which I cannot afford. I am a single mother that cannot possibly afford this amount to be taken from me.

Please can you refund my $299.70 back to my credit card. Please can you send assurance this will be done

My email is [protected]@live.com

Desired outcome: Refund of $299.70

Read full review of Singles50
Hide full review
ComplaintsBoard
R
11:18 pm EDT

Singles50 Unauthorized debit card charges.

I have just received my bank(Maybank) statement of unposted transactions.

I realize that there was an unauthorized debit on 29th July 2021 of Three hundred two dollars and thirty-nine cents(S$302.39)of Singapore dollars to Singles50.

I have never authorized this transaction.

I am requesting for the full amount to be refund to me. I'm semi retired and the money are very significant to my livelihood in my near future.

Desired outcome: full refund to my bank account.

Read full review of Singles50 and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
L
L
Lesley
, US
Oct 25, 2021 6:15 pm EDT

Hi Roger
Just wondering if you received a refund as Singles50 have just taken money from my account unauthorised

ComplaintsBoard
P
4:14 am EDT

Singles50 I have been trying on the app to cancel

Hi I o ly approved 1 MO th trial payment I have been trying to cancel on my app for a month and it won't work now you have fraudulent taken off 999 rand which I did not approve.

The app is not even correct I set area and age and it keeps showing me men living in other provinces and of the wrong age am not interested in this app at all.

I need this payment refunded and my account deactivated asap

Thanks
Penny logan

Desired outcome: Refund

Read full review of Singles50
Update by penny logan
Sep 29, 2021 4:16 am EDT

Hi

I didn't not get anything out of the app at all as doesn't keep to the settings I set. I paid one month trial and now 999 rand been take off my account even though on the app have been trying to cancel and deactove it won't allow me to. This is fraud I did not give consent for another payment I want a refund and my account closed asap.

Thanks Penny Logan

Hide full review
ComplaintsBoard
J
4:15 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Singles50 Not been able to complete my registration. And been told afterwards that I have to pay a subscription fee??

Hi there. I completed all the questions with the help of a lovely lady. It said I could join with no charge. When I got to the end and it said complete my registration it would not take my email address? Please can you assist me. Thanks Regards Jenny

Read full review of Singles50
Hide full review
ComplaintsBoard
S
5:36 pm EDT

Singles50 Charged $299.40 without consent

I don't use this site. I have been charged and want a refund. The money was taken from my MasterCard on Sunday 20 September 2021. Thanks

Desired outcome: Refund

Read full review of Singles50
View 0 more photos
Hide full review
ComplaintsBoard
N
3:35 am EDT

Singles50 Unauthorised Debit

I took the opportunity for a one month trial at 199. Without my consent or authorization they debited 999 Rands in my account. Stop misleading people how can you debited my account without my authorization. This is totally wrong.
I want my refund ASAP
You can deactivate my account!

Desired outcome: Please refund my money

Read full review of Singles50
View 0 more photos
Hide full review
ComplaintsBoard
B
10:07 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Singles50 I was charged without my consent

I was charged €49.99 and I never gave my consent. I want a full refund. The site doesn't have a complaint section which I find completely ridiculous also.

And now I read I must include 350 characters to add to my frustration. This is preying on the older generations who are not tech savy and it is quite frankly disgusting. If I do not receive my refund I will be taking this further.

Desired outcome: Return my 49.99 and delete my account

Read full review of Singles50 and 1 comment
Hide full review
1 comment
Add a comment
L
L
Lizab7129
Brits, ZA
Dec 02, 2021 9:26 am EST
Verified customer This comment was posted by a verified customer. Learn more

I was also charged the same amount today without my consent.The worst part is,I have unsuscribed from the site but charged.I want my money returned to my account as I did not authorize any billing on my bank card.

ComplaintsBoard
E
7:02 pm EDT

Singles50 Unauthorized withdraw of r999 in my account

I took the opportunity for a one month trial at 199. Without my consent or authorization they debited 999 Rands in my account. Stop misleading people how can you debited my account without my authorization. I will advise people not to use this site. I need my money back. My friend advised me to go online to get my happiness now you add sorrows into my life. I am a widow and mother of 3 kids I need my money back

Desired outcome: Refund

Read full review of Singles50
View 0 more photos
Hide full review
ComplaintsBoard
G
3:54 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Singles50 Dating site

I have notice on my bank account statement that a company Singles50 Lu Pos. Which states unknown category sounds very suspicious (scam) and have withdrawn $99.80 pending on the 19/08/2021 from my account. I have not joined this dating site and demand the full amount transferred back into my account immediately including a full investigation if not I will be contacting the authorities.

Desired outcome: Return of my funds immediately

Read full review of Singles50
Hide full review
ComplaintsBoard
R
9:00 pm EDT

Singles50 Deducting amounts fraudulently from my Visa Card

I initially thought I agreed to pay Singles50 the initial trial fee of $9.95 but my Visa card was charged on 6/5/2021, $247.05. I did not notice until today when my Visa was charged an additional $247.05 on 6/8/2021. This is almost $1000 per year and I do not and have never used the service

I'm amazed at the number of people being scammed and am curious about the number of refunds received from Singles50. Has anyone recovered all the money they wasted on this site?

I will probably have to contact the bank and cancel my Credit Card. I'll also contact Australia's scam watch and Visa to ask how Visa continues to allow this obvious scam business to be a Visa Merchant

Do not give Singles50 any payment details, they definitely take advantage of our naivety

Desired outcome: Full repayment (except initial $9.95)

Read full review of Singles50
Hide full review
ComplaintsBoard
V
3:20 pm EST

Singles50 Changed money amount

It said it was taking $9.95 on the 19th changed to 238.80 the next day, I want my money back.

Desired outcome: Money back

Read full review of Singles50
Hide full review
ComplaintsBoard
C
10:56 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Singles50 Dating service

I am C.P.Rendle of Nelson New Zealand, [protected]@gmail.com . I signed up for your service on 17 January 2021, then cancelled the service on 19 January 2021, by emailing a signed document notifying you of my wish to cancel, as demanded in your registration contract. I have shown no interest in your service since then
I have now at 12.00 am 18 July 2021 had $460.80 debited from my bank account . This is unacceptable .I demand reimbursement.

C.P.Rendle

Desired outcome: reimbursement of $460.80

Read full review of Singles50
Hide full review
ComplaintsBoard
A
3:30 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Singles50 Bad service

I cannot access my account. I have sent countless emails to Customer Services, with no resolution only automated responses. The emails were sent from the email I used to register on the site.

I initially tried changing my work email to my Gmail, and the system kept saying invalid email. After several attempts, I accidentally entered an incorrect email, which strangely the system accepted. I did not confirm that email.

Since this problem is not being resolved, and I cannot access the site. I requested a refund.

Regards,
Alison

Read full review of Singles50
Hide full review
ComplaintsBoard
J
5:02 am EDT

Singles50 Request to cancel subscription

After numerous mails still not cancelled! Keeps on asking me to fax but I cannot even access site currently. Think I am blocked.

06/01/2021 10:12 - jean small wrote:
Please cancel my membership with immediate effect.

Email address:[protected]@gmail.com
Contact idd69bcf69-a89b-4789-8bcf-5e09bd188224
First name, last namealbertus johannes small

Address:39 logan crescent, bonaeropark
Zip, city:1619, kemptonpark
Telephone:[protected]
Albertus j small

Desired outcome: Complete cancellation without any further deductions!

Read full review of Singles50
Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Singles50 customer service

Website

www.singles50.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Singles50?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Singles50 Customer Service. Initial Singles50 complaints should be directed to their team directly. You can find contact details for Singles50 above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Singles50. Discuss the issues you have had with Singles50 and work with their customer service team to find a resolution.