[Resolved] Singapore Post (SingPost)I was at home when the delivery notice slipped in

A Jul 12, 2019

We received registered article delivery notice when we are at home for the whole day. Some more, we are in the living room when the delivery man slipped the notice on our iron gate. We did not even hear anyone knocking the door or pressing the doorbell! There is no way that we cannot hear it if the delivery man did try to press the doorbell. Kindly take note that not all the house will leave their door opened during day time. This is not the 1st time we experience this with Singpost. This is unacceptable as the delivery man is so unresponsible. Not everyone has the time to go to the postoffice to collect on the next working day as all of us are working. Some more today is Friday, and the item will be only transferred to nearby post by the next working day which is on Monday. Then who will be responsible if we need the item urgently during the weekend? The sender has paid for the delivery and we are entitled to responsible delivery service. Please check on the integrity of the delivery man. I am expecting an acceptable reply and solution to resolve the problem. I may take further action if no reply received. My item tracking number is RC102803025SG.

  • Singapore Post (SingPost)'s response · Jul 12, 2019

    Hi, Anney2019. Thanks for reaching out to us. Please allow us to look into this and one of our consultants will get in touch with you.

  • Resolution Statement

    Customer care staff offered to call after next monday 2pm to arrange for redelivery. This doesn't cover my loss of use for the few days and I am taking a risk a receiving delivery notice again if the postman do the same thing again, Read

Post your comment