The complaint has been investigated and
resolved to the customer's satisfactionResolved Silv Communications — Slamming
resolved to the customer's satisfaction
I was contacted by a person that represented himself as a Qwest Representative-He stated that since I was such a good business customer that he was going to reduce my phone bill charges. I repeatedly asked him if he was from Qwest and he stated "Yes, he was and that he was wanting to reduce my monthly business phone charges. " When I received my phone bill, I contacted Qwest and they told me that my long distance had been changed to another carrier and that it had increased my bill by$80.23 a month. I contacted Silv Communications at [protected], I was transferred to a customer service rep for Silva and after speaking with Megan was told to get online and file a written complaint. I am very distressed that in these tough economic times that there are companies that encourage this type of practice in order to do business.
The complaint has been investigated and resolved to the customer's satisfaction.
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