The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Silv CommunicationsSlamming

I was contacted by a person that represented himself as a Qwest Representative-He stated that since I was such a good business customer that he was going to reduce my phone bill charges. I repeatedly asked him if he was from Qwest and he stated "Yes, he was and that he was wanting to reduce my monthly business phone charges. " When I received my phone bill, I contacted Qwest and they told me that my long distance had been changed to another carrier and that it had increased my bill by$80.23 a month. I contacted Silv Communications at [protected], I was transferred to a customer service rep for Silva and after speaking with Megan was told to get online and file a written complaint. I am very distressed that in these tough economic times that there are companies that encourage this type of practice in order to do business.

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

Responses

  • Kr
    krispix318 Jul 29, 2009
    This comment was posted by
    a verified customer
    Verified customer

    The company I work for had the same thing happen to one of our Verizon accounts. I was able to get Silv to cancel their service but, unbeknownst to me, all the long distance service was canceled. Since I only pay the bill (and am not the one who agreed to Silv's offer), I had no idea that they became the long distance provider. Just be careful when you cancel with them - call Qwest and get your long distance turned back on!

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions