SilkFred
reviews and complaints

I really wish I had read the reviews before placing my order on SilkFred. It would have saved me so much stress and time! I ordered my items two weeks ago and they still haven't been delivered to Royal Mail. And even when they do, it's supposed to be on a 48-hour service. I reached out to SilkFred and they admitted that there were delays with the supplier. I thought they were supposed to be a transparent retailer, but I guess not.

I asked them to cancel my order, but they refused. I even asked them to redirect the order to their return address, but they still refused. It's like their customer service is run by a robot that just says no to everything. They really don't seem to care about their customers at all. It's like they just want to hold onto your money for as long as possible.

I did some research on my own and found out that the items are being shipped from Poland. Apparently, their mail can take up to six weeks to arrive. That's just ridiculous! I wish SilkFred had been more transparent about this from the beginning.

Overall, I'm really disappointed with my experience with SilkFred. I wouldn't recommend them to anyone.

Me and my daughter have been shopping at Silk Fred for years now, and we gotta say, we love it! The clothes are top-notch quality and there's so much variety to choose from. And let me tell you, the customer service is amazing - shoutout to Leanne for always being so helpful! The delivery is super fast and the communication is always friendly and on point. And if we ever need to return something, the process is quick and easy.

We've got a ton of stuff from Silk Fred, and we're definitely gonna keep shopping there. One of my latest purchases was this sick red boho maxi dress from Gigiland, and let me tell you, I feel like a million bucks in it. It's so comfy and stylish, I can't get enough of it. And my very first purchase from Silk Fred was these dope flared jeans from Jovonna London - the YoYo ones. I've had them for years now and I still wear them all the time. I loved them so much, I even got them in grey too!

Honestly, we'd recommend Silk Fred to anyone. I'm 75 years old and my daughter is 42, and we both wear a ton of clothes from there. They always brighten up our day and make us feel good. So if you're looking for some high-quality, stylish clothes with amazing customer service, Silk Fred is the way to go!

I gotta say, I'm pretty disappointed with SilkFred. I've been trying to get a refund for weeks now, and it's been a real hassle. I only got ?24 back on January 10th, and I'm still waiting on ?107 more. I sent the stuff back between Christmas and New Year's, and I was told last Tuesday that they got it and that I should wait 5-7 days. Well, it's been longer than that, and I'm still getting the same old excuses and questions. They even told me that they sent me emails that I never got, which I think is a load of baloney.

The worst part is that there's no phone number to call, and no way to file a complaint. It's like they don't even care about their customers. If you look at Twitter and Facebook, you'll see that I'm not the only one who's had problems with them. Lots of people are complaining about refunds and missing orders. It's a real shame, because I actually like their products, but I don't think I'll be shopping there again.

Overall, I'd say that if you're looking for a reliable online store, you should probably steer clear of SilkFred. You can't trust that you'll get your money back or that your order will even show up. It's just not worth the hassle.

I had a bit of a mixed experience with SilkFred, to be honest. I was excited to order from them because they have such a great selection of clothes and accessories, but I quickly realized that their return policy is a bit tricky to navigate.

Basically, you have to notify SilkFred within 14 days of the delivery date for each individual item if you want to return it. This wasn't made clear on their website, so I was a bit surprised when I received multiple deliveries over the course of two weeks and realized that I had to keep track of each item separately.

Unfortunately, this ended up causing some problems for me when I tried to return some of the items. By the time everything had arrived and I was ready to send things back, I had missed the deadline for most of the products. I reached out to customer service to see if there was anything they could do, but they were pretty unhelpful and just kept telling me that I couldn't return the items.

Even though I'm still within the 46-day send-back period, I'm not able to return most of the products I ordered. It's frustrating because I feel like I followed all the rules and did everything I was supposed to, but I'm still stuck with a bunch of items that I don't really want.

Overall, I'm pretty disappointed with my experience with SilkFred. I don't think I'll be ordering from them again, and I'll definitely be warning my friends about their tricky return policy. It's a shame because they have such cute stuff, but the customer service just isn't up to par.

I'm not really the typical Silkfred customer, but I've bought a bunch of stuff from them and it's all been pretty good. The clothes are nice and the delivery is quick. I recently ordered two things, but only one of them showed up. I was a bit worried about what to do, but I contacted customer service and they got back to me right away. They said the other thing was coming from Poland, which made me nervous about import taxes and stuff. But I emailed them again and they said it was actually coming from the UK, so no worries there.

I've been running a business for a long time, and I have to say that the customer service at Silkfred is some of the best I've ever seen. They're really on top of things and they make sure you're happy. I feel confident buying from them and I'll definitely keep doing it.

I can only speak from my own experience, but so far everything has been good. I'm sure the other thing will show up soon, and I'm not too worried about it. Overall, I'd say Silkfred is a good place to shop.

My experience with SilkFred was absolutely terrible. I decided to give them a try in July and ordered two dresses. When they arrived, I was disappointed with the quality and decided to send them back. Little did I know that returning items to SilkFred is a complicated process. Each item has to be returned to a separate location, which I found incredibly frustrating.

After a few weeks, I realized that I still hadn't received a refund for one of the dresses. I contacted SilkFred and was informed that the dress had been sent to the wrong warehouse. I was hopeful that this would be resolved quickly, as I had proof of postage for both items. However, I was sorely mistaken.

I have been chasing SilkFred for the past three months and have received slow responses. I have been asked to provide proof of postage twice, which I have done, but still haven't received a response since my last email correspondence two weeks ago. It's clear that SilkFred doesn't have a contingency plan in place for human error, which is surprising considering how often it must happen.

I am extremely disappointed with SilkFred and will never order from them again. I plan on taking this issue to the consumer watchdog, as it's clear that SilkFred is all over the place. It's a shame, as I was excited to try out their products, but their poor customer service has left a bad taste in my mouth.

So, I ordered two dresses from SilkFred, each costing ?60, in two different sizes. When they arrived, they were both so creased that I had to wash and iron them before I could wear them. The fabric had a terrible smell, and the belt on one of the dresses was a different shade than the dress itself. I contacted customer service, and they did apologize and send me a free return label. However, the postage alone was ?10, which put me off ordering from them again.

After a while, they offered me a 50% discount on my next item, so I decided to give them another chance and ordered a blouse for ?18.99. With the discount, it only cost me ?9.40, but the postage was still ?4.40. When it arrived, it was in a crumpled plastic envelope that looked like something off eBay, and it was so small (size 14) that it didn't even fit my size 8 daughter. I would have had to pay another ?4.50 to return it recorded, but I contacted customer service and did receive a return label.

Two days later, I received an email saying that the item had been returned and that my refund of ?4 would be processed in a few days. After even more emails, I am still chasing my refund of ?9.50. Overall, I am very disappointed with SilkFred and will not be using them again. The postage for delivery and returns is too costly, and I have no idea what I will receive when I order from them.

I gotta say, SilkFred is not the one. I was getting ready for a wedding and ordered two dresses from them, along with some other dresses from different stores. I didn't get around to creating the returns label for a week because I was busy with all the other dresses. Then, I caught covid and was down for the count for over 10 days. When I finally felt better and tried to create the returns label, I found out that SilkFred only allows 14 days for returns. I emailed them and asked if they could make an exception for me, but Lucy (who's apparently a senior member of staff) just kept repeating the same thing about the 14-day policy. I even tried to explain my situation again, but she wouldn't budge.

I mean, come on, I was a first-time customer and they couldn't even show a little bit of compassion? It's not like I was trying to return something I'd worn or anything. Both dresses were still unused and had the tags on. I'm definitely not shopping with them again and I suggest you don't either. Their returns policy is ridiculous and their customer service is straight up appalling. So, save yourself the trouble and don't buy from SilkFred.

SilkFred is a website that claims to offer unique fashion with a fun and stress-free service. However, my recent experience with them has left me feeling quite disappointed. While their response time was quick, it was pretty much useless as they had no power to act. They also seemed to work out-of-hours relative to the suppliers and didn't show any initiative to resolve problems.

I had ordered an item well in advance, but the supplier didn't act on it for over a week. After two business days, I contacted SilkFred to inform them that the delivery would now be too late. I explained that Royal Mail would send the items back themselves since I would be out of the country for the amount of time RM would hold the packages - 14 days.

SilkFred did nothing except send an email to the supplier asking for updates in case it was on the way already. Since no dispatch information had yet been received, SilkFred, the supplier, and I knew that there was time to act.

The supplier clearly held no regard for SilkFred or the customer, as they didn't reply promptly or in a helpful way. Two days passed without any action by the SilkFred agent, who only works evenings from 5 pm - illogical since the suppliers work day times.

When I prompted SilkFred again, the supplier, MOE, admitted that the parcel had not even been prepared and would only arrive the following week. Instead of using logic to immediately halt the order and issue my refund, they both decided to go against my wishes and pursue the order anyway.

To make matters worse, I found out that this "original" designer is available through Amazon, and the exact same item is more than ?10 cheaper. So much for Emma Watkins' proposal that SilkFred provides "unique fashion with fun and stress-free service."

Overall, I was left feeling disappointed and frustrated with SilkFred's lack of action and initiative. While their response time was quick, it was ultimately useless as they had no power to act. I would not recommend using their service in the future.

So, I bought a couple of jumpers from SilkFred and when they arrived, they weren't what I was expecting. I sent them back and waited for confirmation that they had received them. I had to keep chasing them up about it, which was a bit annoying. But then, they went and refused to give me a refund! They've got my jumpers and my money now, and they won't give either back. They're saying that they don't have to refund me, which is a load of rubbish if you ask me. I wouldn't recommend using them at all - they're just trying to rip people off.

So, I recently bought a few things from SilkFred, but unfortunately they didn't fit me right. I sent them back to the right address on the same day, but I'm still waiting for my refund for one of the items. The other one was refunded straight into my bank account, which was good. I contacted customer service and they said they got my return, but they need 7 working days to process the refund. I'm still waiting for it though, so hopefully it comes soon. Overall, I think SilkFred has some cute stuff, but just make sure you check the sizing before you buy.

So, I bought something from Silkfred and it didn't work out. I sent it back, but my hubby didn't pay for tracking. I asked Silkfred about it, but they said they didn't get it back yet. It's been a whole month now, and I'm starting to wonder if they're telling the truth. I mean, GAP and Joules gave me my money back even when I didn't have tracking, so why can't Silkfred do the same? I'm really bummed out about it and don't think I'll be shopping with them again.

So, I bought this dress from SilkFred and it was not fitting me well. I thought I had plenty of time to return it, but turns out I was wrong. I tried to return it after 18 days of receiving it, but they said I should have started the process within 14 days and then had another 14 days to return it. I mean, come on, I had only had the dress for 18 days! Now I'm stuck with a dress that I can't wear and it's just a waste of money. I'm really disappointed and I don't think I'll be ordering from SilkFred again.

SilkFred is a website that I've been using for a while now, but I've been having some issues with their customer service lately. I've tried to contact them multiple times, but they haven't been very responsive. It's been weeks now, and I still haven't received any instructions on how to raise a complaint officially. I've asked each time I've reached out, but they just don't seem to care.

Their response times are extremely poor, and it's frustrating to have to wait 48 hours for a reply each time. I'm a long term loyal customer, and I feel like they should be more willing to work with me. I'm not someone who usually leaves online reviews, but I think it's important to share my experience with others.

Overall, I'm disappointed with the level of customer service I've received from SilkFred. I hope they can improve their response times and be more willing to work with their customers in the future.

I had a really bad experience with SilkFred. I sent back some dresses that I bought for ?100, but I still haven't received my refund after a whole month. I did everything right, I sent the dresses back to the right address and I even have proof that I returned them. But still, no refund. It's really frustrating because I've been trying to contact them by email, but they take 3 or 4 days to reply and most of the time they don't even bother. I don't know what else to do, I followed all the instructions and they're still not giving me my money back. It's really bad customer service and I wouldn't recommend them to anyone.

So, I gotta say, my first experience with SilkFred was pretty darn good. The dress I ordered was just beautiful - the lining was on point, the fabric was lush, and the cut was spot on. And all for a pretty reasonable price, too! So, naturally, I decided to give them another go. This time, I ordered a top and a skirt, spending nearly 30 quid with postage and all. And let me tell you, I was not impressed. The quality was just not there. The cut was poor, there was no lining, no label, and no elasticity where there should have been. It was like something you'd find on a market stall for a fiver, tops. Honestly, the two garments could not have been more different. So, I gotta ask - who's checking out these suppliers for quality? I mean, it's gotta be important for the brand, right? I don't think I'll be risking another order anytime soon. For 28 quid, it's just shocking. I mean, seriously, take a look at the photo. It's like a shapeless rag.

I gotta say, SilkFred is not the best place to shop. I mean, seriously, I had the worst experience ever! I wouldn't recommend them to anyone!

Their clothes and shoes are of such poor quality, it's ridiculous! And don't even get me started on their customer service! I've been waiting for a refund of ?145.00 for three whole months! Can you believe that? And I had to chase them about 10 times just to get my money back! If I didn't email them constantly, I wouldn't have seen a penny!

And that's not even the worst part! I'm still waiting for a refund for some defective earrings! It's like they don't care about their customers at all!

And let me tell you about Hannah, one of their staff members. She's the worst! She never gets back to you and lies all the time! She'll tell you that your issue is being dealt with, but clearly, nothing is being done! It's so frustrating!

And you know what's the most annoying thing? Not even once did they offer me an apology! Can you believe that? It's like they don't care about their customers at all! So, if you're thinking about shopping at SilkFred, my advice to you is to stay away!

I gotta say, I ain't too pleased with SilkFred. I ordered a whole bunch of stuff on boxing day, but when it arrived, three of the items looked nothin' like the pictures on the website. So, I sent them back on the 3rd of January, but I had to pay for the postage myself. And get this, I had to send 'em back to different addresses! It took two whole weeks for SilkFred to give me a refund for those three items. I mean, come on, that's just ridiculous!

And that's not even the worst of it. One of the items they sent me was faulty, and it took them two weeks to deliver it in the first place! I sent it back on the 8th of January, but I'm still waiting for my refund. I've sent them a bunch of emails, but they ain't been much help. Honestly, their customer service is a joke.

If you don't believe me, just check out Trustpilot. There's loads of reviews from other customers who've had the same problems as me. I reckon you should avoid SilkFred until they sort out their refund policy. It's just not worth the hassle.

I bought a dress from SilkFred four days ago and I paid extra for next day delivery. I was really excited to wear it to a wedding that's coming up soon. But, it's been four days now and my dress hasn't even been shipped yet. I'm really worried that it won't arrive in time for the wedding. I tried to contact SilkFred to get an update on my order, but I couldn't get hold of anyone. I paid ?55 for the delivery, so I'm really disappointed that I haven't received any information about my order.

The service from SilkFred is really bad. They keep telling people that they're really busy, but that's not an excuse for not providing good service. They should either hire more staff or stop taking orders until they can fulfill them. It's not fair to take people's money and not provide the service they paid for.

I would not recommend ordering from SilkFred. Their service is absolutely dreadful. If you're looking for a reliable online store, I suggest you look elsewhere.