SuzyShier
reviews and complaints

Careful shopping in the Calgary downtown location! They don't honor their exchange policy. Tried to exchange a set of bracelets. Was told jewelry can't be exchanged but their policy clearly states: No exchange or store credit available on earrings, intimate apparel or merchandise reduced by 50% or more." None of this applied to my purchase yet an exchange was refused. Escalated to the District Manager who in an email, confirmed, he is also unaware of the stores' policy as he also said jewelry could not be exchanged. Either honor your existing policies, Suzy Shier, or change the wording. Simple.

My experience with SuzyShier has been absolutely amazing! I recently visited their outlet mall location in Leduc and had the pleasure of meeting Maral, the manager. She was extremely helpful with my prestige card, which I had purchased from her during an in-store purchase on November 27, 2021. However, when I tried to use the card for an online order, I was having trouble with the three numbers and two barcodes on the back of the card. It was all very confusing for me, and I couldn't figure out which number to use.

I tried to get help through the online chat, but unfortunately, the person on the other end didn't have a clue. It was a fruitless effort. But then I decided to call the store, and that's when I was lucky enough to speak with Maral. She was an absolute gem! She solved my problem in no time at all and was so pleasant, helpful, and professional throughout the entire process.

I have to say that SuzyShier is truly lucky to have Maral as one of their managers. She is beautiful both inside and out, and her customer service skills are top-notch. I couldn't have asked for a better experience, and I will definitely be returning to SuzyShier for all of my fashion needs. Thank you, Maral, for making my shopping experience so enjoyable!

So, I recently went to SuzyShier.com and bought myself three pairs of pants. I was so excited to wear them to work and show them off to my colleagues. However, when I got home and opened the bag, I realized that they were final sale. I was so disappointed because I didn't see any sign or notice that they were final sale. I felt like I was tricked into buying them.

A week later, I decided to buy two cardigans from SuzyShier.com. I saw a sign that said "Buy 1 get 1 50% off" and I thought it was a great deal. However, when I got to the cashier, I was told that the deal was only for new items on the wall. I was so confused because the sign was right above the cardigans I wanted to buy. I ended up buying them anyway because I really liked them.

Two days later, I found out that my new job had a very casual dress code. I knew that I wouldn't be able to wear one of the cardigans I bought, so I decided to return it for a refund. However, when I went back to SuzyShier.com, I was told that I could only get store merchandise credit. I was so frustrated because I didn't want to buy anything else from the store. I just wanted my money back.

Overall, I was really disappointed with my experience at SuzyShier.com. The staff was not helpful at all and the policies were not clear. I don't think I will be shopping there again anytime soon.

I've been shopping at SuzyShier's online store since last summer and this was my third time ordering from them. Unfortunately, this time around I had to return some of the clothing I purchased. I tried to do the online return request to get the process started as soon as possible, but I ran into some issues.

To my surprise, when I tried to return the items I wanted to, I found out that all six articles of clothing were marked as non-returnable. I was confused because their policy, as written on their website, states that articles that are -50% or more discounted are non-returnable. I did have one item in my order that was discounted by more than 50%, but the rest of the clothes were not. So, I don't understand why they were also marked as non-returnable.

I tried to reach out to their customer service team via email, but all I got was an automated response. It felt like I was talking to a robot instead of a real person. The response just told me to do the online return request, which I had already tried to do.

Overall, I was disappointed with my experience and I don't think I'll be ordering from SuzyShier's online store again. It's frustrating when you can't return items that you don't want or that don't fit properly. I hope they can improve their customer service and make their return policy clearer in the future.

My mother had a really bad experience at SuzyShier's Tsawwassen Mall Mills store in British Columbia. She went there two days ago to shop for some accessories that were on sale. She found a few rings that she really liked and decided to buy them. She was so happy with her purchase that she went back to the store yesterday to buy a few more.

However, when she arrived at the cash register, the manager told her that the rings were no longer on sale. My mother was disappointed and decided not to take them. But then, to our shock, the manager called my mother STUPID. My mother is a 70-year-old woman who has broken English, and she was in disbelief at what the so-called "manager" had called her.

My mother loves shopping at SuzyShier, and we are really disappointed with the way she was treated. There is absolutely no excuse for this young woman to have called my mother stupid. It was rude and disrespectful. We hope that SuzyShier takes this matter seriously and trains their staff to treat customers with respect and kindness. We will think twice before shopping at SuzyShier again.

I used to be a regular shopper at Suzy Shier and never had any issues until I had a bad experience at one of their stores. I purchased a coat that I regretted buying as it quickly became grainy and worn out after just two days of wearing it. It's been a year since I bought it and it looks like it's been used for a decade. I'm even hesitant to donate it as it looks so worn out from the start. To make matters worse, one of the employees was not putting in much effort and was cutting corners with me. I won't go into the details, but it was frustrating. When I brought it up to the manager, she took the employee's side, which made me upset. I left the store and haven't returned since.

On a positive note, I did purchase an outfit online from Suzy Shier and made sure it was the right size. It arrived quickly and was absolutely fabulous. I was thrilled with my purchase and it made up for the bad experience I had in-store.

Overall, Suzy Shier seems to be a hit and miss experience. While I've had some negative experiences, I've also had some positive ones. It's important to be cautious when shopping there and to make sure you're happy with your purchase before leaving the store or clicking "buy" online.

So, I've been using SuzyShier for a while now, and I gotta say, it's not the best experience. I mean, I've ordered from them three times now, and every time, they've refunded me on certain items. It's frustrating, you know? You put in an order, you pay for it, and then a week or so later, they tell you they don't have a certain item and refund you. And it's not just regular items, it's sale items too! I was happy to save some money, but it's a gamble to order from them because they sometimes don't have the items in stock anymore after you've paid for them. It doesn't make sense to me how you can click on something and buy it, but then it's not there anymore.

And on top of that, it takes forever to get your items. I'm talking over three weeks on average. It's like there's only one person working in processing and shipping. I mean, come on, it shouldn't take that long to ship something within Canada. I could probably get something from overseas faster than SuzyShier. It's just not worth it to me anymore. The store in my city closed down, so I guess I'll just stick with Amazon. At least they tell you if they're running low on stock or how many items they have in stock, and they ship right away so this kind of thing doesn't happen.

I used to be a regular shopper at SuzyShier's website before the pandemic hit. I was always willing to wait for my items to arrive within 5-10 business days. However, my recent experiences have left me feeling frustrated and disappointed.

My first attempt to purchase items online was for an upcoming wedding. I ordered a dress, but the tracking link kept saying that the package had not been received. I contacted customer service multiple times, but all I received was the same reply - "please wait for your package, it's been shipped, there are delays." After waiting for 2.5 months with no update, I had to ask them to cancel the order and reimburse me. They didn't even respond to my email expressing my disappointment. I had to scramble to find a last-minute dress for the wedding.

I decided to give them another chance a couple of months later, but the same thing happened. I waited for 2 months with no order and no tracking, and customer service gave me the same response.

Despite my negative experiences, I still like the styles at SuzyShier. So, I decided to give them one last try by purchasing just one top recently. However, it's been 3 weeks, and I still haven't received an update. It's just ridiculous.

I don't know if they got bought over or what, but it's clear that they do not care about their customers. If they can't figure out how to sell online, they should just stop. Sadly, I won't be shopping here again or recommending this site.

I placed an order on SuzyShier's website on December 4th, and the estimated delivery time was 3-5 business days. However, by December 18th, I had not received any updates on my order, so I decided to reach out to their customer service team to inquire about the status of my package. I was informed that my order had been shipped on December 6th, and customers who had selected the "Ship to Store" option would receive a separate notification from the store once the package was ready for pick up. The shipping time was estimated to be 5-10 business days once it left the warehouse.

However, by December 22nd, I still had not received my order, so I contacted customer service again. This time, I was told that they did not know where my order was, but they could refund my money. I was disappointed that it took 18 days for them to realize that there was an issue with my order, especially since it was only three days before Christmas. I felt like they had plenty of opportunities to avoid this potential issue, but they did not take any action until it was too late.

Despite this frustrating experience, I was grateful for the help I received from the staff at the STC and Square One locations. They listened to my concerns and were able to locate the item I had ordered in the size I needed at the only store in the city that had it in stock. However, this required a two-hour round trip, which could have been avoided if SuzyShier's online customer service had been more helpful.

Overall, I was disappointed with the lack of customer service I received from SuzyShier. It seemed like they did not care about my business, and I was left feeling like I was on my own. I hope that they will take steps to improve their customer service in the future so that other customers do not have to go through the same frustrating experience that I did.

Suzy Shier, let me tell you, their policies and customer service are just terrible! I mean, I spent almost a thousand bucks on their online store, and what did I get in return? Nothing but disappointment! I had to buy online because every time I go to their store at the mall, I can never find my size. I'm either an XS or an S, and it's like they never have those sizes in stock. So, I bought everything at full price, but when my order arrived yesterday, all the dresses I purchased were on sale! Can you believe it? I was so mad!

So, I decided to return the ones that didn't fit, and I wanted to buy back the others that were now on sale. But guess what? Their employees said I wasn't allowed to do that! They don't do price adjustments, they said. Can you imagine? I mean, I spent so much money on their products, and they don't even want to give me a break? When I explained why I bought online, they just laughed and said, "Well, now we will have your size in store! Haha! But the sale ends and you will miss it." Can you believe the nerve of these people?

It almost felt like they were discriminating against me or something. Like, why am I not allowed to buy the dresses that are now on sale? It's not like I'm asking for a refund or anything. I just want to exchange them for the same dresses at a lower price. Is that too much to ask? I'm so tempted to report their company to the BBB. I mean, I was willing to spend my hard-earned money on their products, and they don't want it? Is my money really not good enough for them? Why am I being punished for their mistake?

Unfortunately, I really like their products, but I can't recommend their company to others. I mean, I've bought and returned a few things to Mountain Warehouse, and they were fantastic! So efficient and so warm and welcoming! It's too bad they don't have formal attire. I'll just have to find a store that has dresses like Suzy Shier, but is not Suzy Shier or Le Chateau. This is the third time Suzy Shier has disappointed me, and I'm sure I'm not the only one. Good luck keeping customers, Suzy Shier!

I am extremely disappointed with my experience at SuzyShier in Fairview Mall, North York, ON. I had the misfortune of encountering an employee named Adriana, who claimed to be the manager. From the moment I walked in, I was ignored and left waiting at the cashier desk for several minutes. When another customer arrived, Adriana immediately went to assist them, leaving me still waiting.

When she finally turned her attention to me, she was rude and unprofessional. She did not greet me or smile, which is unusual for Canadian retail stores. She then informed me that because I had paid with PayPal, there was no refund option available to me. She offered me gift cards or store credit instead, but I explained that I needed the money back. She repeated her options, and I repeated my request for a refund. This went back and forth for a while, with Adriana becoming increasingly agitated and yelling at me.

Eventually, she threw my items at me and told me to take them back, since I didn't want any of her options. When I asked for a bag to carry my clothes in, she yelled at another employee to bring her a "garbage bag" from the back. She kept repeating the words "garbage bag" as if she wanted to embarrass me. When the bag finally arrived, she threw it at me and told me to put my "stuff" in it.

Throughout the entire interaction, Adriana showed no respect for the brand or for me as a customer. She was rude, arrogant, and uninformed about the store's policies. I left feeling extremely disappointed and frustrated with my experience. I do not align with the values that SuzyShier portrays, and I would not recommend this location to anyone.

I gotta say, I was pretty disappointed with SuzyShier. The clothes are just not up to par - I mean, I've bought stuff from there before and it's fallen apart after just a few wears. And don't even get me started on their customer service. It's the worst I've ever experienced. They won't even give you a refund - you're stuck with store credit or an exchange. What kind of nonsense is that?

And then there's the staff. I had a really bad experience with them. They tricked me into buying a discount card for $4 because I'd spent over $100, but when I got my receipt, they'd actually charged me $25! That's just plain dishonest. I can't believe they have people like that working for them.

Honestly, I'm never going back to SuzyShier. And I'm telling everyone I know to stay away too. It's just not worth the hassle.

SuzyShier is a store that I recently visited and I have to say, I was not impressed. I had some questions about their return policy and when I asked the cashier, she gave me a speech that was so fast, I could barely keep up. It was like she had rehearsed it a million times and just wanted to get it over with. I felt like the important details were lost in the shuffle.

When I tried to return a top that I had purchased, I was met with the same rehearsed speech, but this time it was delivered at a normal pace with a lot more emphasis. I was disappointed to find out that their return policy was not very customer-friendly. It's frustrating when a company doesn't stand behind their own products.

Overall, I would say that SuzyShier is just another consumer rip off. I wouldn't recommend shopping there unless you're okay with their strict return policy. It's a shame because they have some cute clothes, but it's not worth the hassle if you can't return something that doesn't work out.

The clothes from SuzyShier ain't the best quality out there. I mean, I've had pants from them that just fall apart after a few wears. The zipper breaks, the seams split, and buttons just pop off like nobody's business. It's a real bummer because their clothes are so cute! But I ain't about to spend a ton of money on something that's gonna fall apart after a few wears.

That being said, I do still shop at SuzyShier. I just wait for their clothes to go on clearance or for a really good discount. I figure if I'm only gonna get a few wears out of something, I might as well not spend a ton of money on it.

But seriously, SuzyShier needs to step up their quality game. It's not like I'm doing anything crazy in their clothes - just wearing them like a normal human being. It's frustrating to have to constantly replace clothes because they fall apart so easily.

Overall, I'd say SuzyShier is worth checking out if you're on a budget and don't mind replacing clothes frequently. But if you're looking for something that's gonna last, you might wanna look elsewhere.

I recently visited SuzyShier's website and had a less than pleasant experience with their customer service. My family and I had some trouble with the store lady who seemed to be quite arrogant and rude towards us. Even the store manager, who was a short girl, was also very disrespectful. It was disappointing to see that their staff lacked basic customer management skills and needed to be trained.

In addition, it seemed like they were not aware of the impact that Covid has had on businesses. With so many stores closing down, it is important for businesses to have well-mannered and sensible staff to ensure that customers feel comfortable and safe. Unfortunately, this was not the case with SuzyShier.

If they do not make changes to their staff and focus on improving their customer service, it will not be long before this store closes down too. Overall, I would give this store zero points for their pathetic customer service and unprofessional staff members.

So, I recently had an experience at SuzyShier that left me feeling pretty upset. I went into the store and tried on a cute top in the change room. I was really excited to buy it and was on my way to the cashier when a sales associate grabbed my arm from behind. She accused me of stealing and said she found a coat hanger in the change room. I was so confused and embarrassed, I didn't know what to say. I held up the shirt and tried to explain that I was going to buy it, but she didn't believe me.

I felt so violated and embarrassed that I just tossed the shirt onto a nearby table and walked out. I've never shoplifted in my life and I definitely wasn't trying to. It's really frustrating that I was treated like a criminal for no reason. I understand that the sales associate was just doing her job, but the way she grabbed me was really aggressive and made me feel unsafe.

Looking back on the situation, I realize that what she did was actually criminal assault. It's not okay for someone to grab you like that, especially when you haven't done anything wrong. I'm really disappointed in SuzyShier for allowing their employees to treat customers this way. I don't think I'll be shopping there again anytime soon.

Overall, I think SuzyShier has some work to do when it comes to customer service and employee training. It's important to treat customers with respect and dignity, even if there's a suspicion of theft. I hope they take this incident seriously and make some changes to ensure that it doesn't happen again in the future.

I recently had a not-so-great experience at SuzyShier located in Trinity Common Mall, Brampton. The staff there were quite rude and their customer service skills were the worst I've ever seen. Even the manager had no idea how to treat customers with respect. The girls working there kept yelling at customers and didn't seem to have any sense of professionalism.

To make matters worse, they didn't have any fitting rooms open due to COVID-19 restrictions, which is understandable, but they also didn't offer refunds or store credit for sale items. I found this to be quite disappointing and frustrating. It's a shame that they have such pathetic policies in place.

After my experience, I don't think I'll be going back to SuzyShier anytime soon. I would suggest that the staff there receive some customer service training so that they can better serve their customers. It's important to treat customers with respect and make them feel valued, especially during these difficult times.

My experience with SuzyShier's online ordering was absolutely terrible. I was so excited to purchase some new summer clothes a few weeks ago, but unfortunately, my order never arrived. According to customer service, my order was supposed to be shipped within 10 to 12 days, but that never happened. I even reached out to customer service through email, but all I received was the same automated response over and over again. It's like I'm talking to a robot instead of a real person!

I'm starting to lose hope that I'll ever receive my order. I mean, it's already been weeks and I still haven't heard anything about my shipment. I'm not even sure if I'll get my clothes before the end of summer at this point. It's so frustrating!

To make matters worse, stores are starting to reopen now and I'm regretting my decision to order online. I should have just waited until I could go to the store in person. I don't think I'll be ordering from SuzyShier again anytime soon. This experience has really left a bad taste in my mouth.

I placed an order on SuzyShier's website on June 22nd, and it's now July 15th, and I still haven't received any confirmation of my order. Luckily, I took a screenshot of my payment on my computer, just in case. I've contacted customer service multiple times, and every time I get the same response: "10-12 business days, we're sorry, we're busy." It's frustrating to not have any updates on my order, and it seems like they're not doing anything to fix the issue.

Finally, after contacting them again today, they told me that my order was shipped last Friday with a tracking number. However, I find it hard to believe that Canada Post would take three days to confirm shipping, and when I checked the tracking number, it didn't exist. So, I'm assuming that they just shipped my order today after I told them I wanted a refund.

It's a shame because SuzyShier has great sales, but I won't be shopping online with them ever again. The lack of communication and false promises are not worth the hassle. I hope they can improve their customer service in the future.

I had a really bad experience with SuzyShier. I ordered a dress from their website 17 days ago, but it never arrived. I tried to contact them by email several times, but all I got was the same computer-generated message. It was really frustrating! Last week, they even blocked my email because I kept asking for my money back. Can you believe it? I was so disappointed. I used to be a loyal customer, but now I will never buy anything from them again. I'm sure they will close down soon for scamming people. It's a shame that businesses like this exist.

I decided to file a dispute with my credit card company. They will investigate the situation and hopefully I will get my money back. I'm not going to let SuzyShier get away with this! They need to pay for their mistakes. I hope other people will be careful and not buy anything from them. They will take your money and you will never see what you ordered. It's not worth the risk.

Overall, I was really disappointed with SuzyShier. They lost a good customer and I'm sure I'm not the only one. It's important for businesses to be honest and transparent with their customers. If they can't do that, they don't deserve our business. So, if you're thinking about buying something from SuzyShier, think twice. It's not worth the hassle.

SuzyShier is a great place to shop for those who want quality clothing at affordable prices. The quality of their clothing is decent and the pricing is reasonable. They offer great deals online, which is much better than shopping in-store where you'll pay much more for the same item. However, be prepared to wait a while for your order to arrive. Shipping takes FOREVER, with a 10 business day fulfillment time and another 2 weeks give or take for delivery. This is because they use TForce delivery, which is notorious for terrible delivery times and customer service.

Despite the long wait, I still recommend SuzyShier for online shopping and deals. Just make sure to buy for the upcoming season, not the current one, and you shouldn't be disappointed. Their sizing is on the larger side, so I usually size down.

Overall, SuzyShier is a great option for those who want quality clothing at affordable prices. Their online deals are worth the wait, just be prepared for a long shipping time.