Sicily By Car Customer Care Service


Sicily by Car S.p.A.

Via Cinisi, 3
Carini (PA)
Italy - 90044

Customer Support Phone Numbers

800 334 440(Reservations) 1 0
800 069 837(Road Assistance) 1 0
+39 916 390 111(Reservations) 1 0
+39 152 559 656(Road Assistance) 1 0
Mon8:30 AM - 8:00 PM
Tue8:30 AM - 8:00 PM
Wed8:30 AM - 8:00 PM
Thu8:30 AM - 8:00 PM
Fri8:30 AM - 8:00 PM
Sat8:30 AM - 7:00 PM
Sun9:00 AM - 7:00 PM

Sicily By Car Complaints & Reviews

Sicilyby Car / asked for small car

Apr 13, 2019

When I rented car on line I asked for an economy, small car. When I got to the desk the agent said they had no small cars. I was not happy, I was renting for one month. I should have refused the car. Live and learn. The streets are so narrow in Italian towns, a large car s very difficult...

Sicily By Car / charge without reason

Jan 14, 2019

Hello, I rent a Peugeot 308 on 4/1/19 from Milano Linate airport and I return it on 12/1/19 on Torino Caselle airport, on the name Cnobloch Gerhard. The registration plate is FN712TP, rental agreement 40007519. On my way to the airport the car had a flat tyre, we changed the tyre with the...

Sicily By Car / unauthorised credit card charged

Jan 9, 2019

To whom it may concern, My name is Pedro Ferraz. I rented a car from Sicily By Car from the 15/12 to the 18/12, from Ciampino Airport, in Rome. I had originally rented a car from Fiumicino. When I went to Ciampino, the person at the desk told me that he could not change the reservation to...

Sicily By Car / charging extra money

Oct 26, 2018

I rented a car on 23.10.2018 from sky scanner (invoice nr bg-b21255754) I paid 93, 5 (36 + 57, 50) euro (─▒ncluding full coverage) when I went to sicilyby car desk at the bari airport they charged " 133, 46 euro (they said full coverage is not valid in bari so, they did again) As a...

Sicilyby Car / warning-sicily-by-car-fraudulent

Jul 29, 2018

We received a bill from Sicilyby Car for Euro 1, 103.25 in damages . We dispute these charges in full on the grounds that the vehicle was damaged before we received it. As outlined in our statement, the driver had extensive experience driving manual vehicles . On vehicle pick-up he expressed...

Sicilybycar Autoeuropa / car rental ra n 260105687 voucher 2968519

Sep 25, 2017

I rented a car at the Lamezia airport on July 15th 2017 and returned the car on July 22 as per the contract. I have the return document indicating that the car was returned with no damage or exceptions. On the 25th of September I received a notice from my credit card company that I had a...

Sicily By Car / unethical behaviour / possibly a scam

Feb 29, 2016

We recently (feb 16th to 22nd '16) rented a car from 'Sicily by car' (tel 0916390111) which I believe is part of 'Auto Europa'. After the initial difficulty of finding the right location we were offered a citroen picasso (reg n┬║ EZ850PY). The car was kept in a dark...

Sicily By Car / Auto Europa / fine

Dec 22, 2015

hi, i am complaining about a handling fee i got, my account got debited on 29th november, 2 months after i got home, i got a letter from sicily by car on 22h december notifying me about handling costs.i have not got a fine yet in mail !!!.i would like a copy of fine within 14 days or i...

Auto Europa, Sicily by Car S.p.A. / over charged

Jul 29, 2015

I rented a Fiat 500 from Sicily By Car/Auto Europa Rent A Car on 19 Jun, 2015 for 1 day. I got a quote through DoYouItaly for 23 euros, I opted for the additional insurance of 15 euros, and was not able to refuel before returning the car. We did 105 kilometers which I calculate fuel of...

Sicily By Car / Auto Europa / car hire fraud

Oct 4, 2014

Do not hire with sicily by car or auto europa: I rented a car through holiday autos / car trawler and have had a fraudulent withdrawal from my credit card since returning from sardinia where I hired a car from alghero airport. the withdrawal totals almost €370 and was taken to cover the...

Sicily By Car / fraud charge of credit cards

Feb 7, 2014

* february 7th 2014 * * this is a fraud car company - stay away * Unfortunately, I have to submit to the rest of the comments and complaints in regards to this Company in italy. I rented a car in august 2013 and as of this date february-14 8 months later, I am still getting claims for...

Auto Europa? Sicily By Car / over charging/wrong charges

Aug 10, 2012

Our Rental was originally with Thrifty but when we arrived at the airport, the agent said there was no record of our reservation. Auto Europa could offer as the same car at 11 Euros more. Since we had no options we took it. Everything was fine until we got a flat tire in Sorrento. After...

Sicily by Car rental / damage to car

Nov 2, 2011

Insurance Scam. Stay away. Picked up the car in an unlit parking lot after a 30 minute wait at the desk in Fiumicino Airport, Rome. They never went over the car with us for damage as they said they had already done so and marked it on the rental agreement. I noticed more damage that wasn't on...

Auto Europa - Sicily by Car / repair ripp-off

Aug 24, 2011

On February 17, 2011 we rented a car from Thrifty (USA) on the InterNet on-line for our trip to Italy, commencing on Jun 02, 2011 at the Fiumicino Airport in Rome for 19 days. The total rent was Euro 635.76, plus the price of the gas (we could not find a gasoline station nearby), plus a...

Auto Europa, Sicily by Car S.p.A. / unreasonable additional charge on car rental and bad service


My name is Ka Lok NG, a tourist from Hong Kong. I travelled to Florence and hired a car from Auto Europa during 17 to 18 June 2010. I selected Auto Europa because I thought it is a renowned car rental company in Italy, however I have been extremely disappointed about the service provided...