Sicily By Car
reviews and complaints

Sicily sendet 4 Monate nach der Autoanmietung Mails (ausschließlich auf italienisch), teilweise im Spam Ordner, in denen Sicily Bearbeitungsgebühren in Höhe von € 61,50 einfordert für die Weitergabe meiner Adresse an die italienische Polizei.

Hintergrund soll das Fahren auf einer falschen Spur sein und ein daraus resultierender Strafzettel, den die Polizei nun ausstellen will...

I had an incident last year in Naples regarding a hire car and a traffic fine. I had no idea there even was a charge zone in Naples you didn't tell me about this when you hired me the car in the airport - and a year later i received a fine which is a joke in itself.

I've not had a message 18 months later asking for an admin fee? There's no way i'm paying anything i'm going to look at legal options.

I am from Canada and we were in Italy a few weeks ago and we prebooked and prepaid for our car from Sicily by Car on August 4th 2023 in the amount of $307.78 Canadian dollars.

We picked up our car on Sept. 15 2023 (with no issues, staff was great) and returned it on time on Sept.19 2023. We were met by staff that checked our car over , said everything was good, we signed the paper work they gave us and left.

We get home to Canada only to find the on Sept. 19 2023, there was a charge on my credit card for 192.63 euros? We were told all was good by the staff at Sicily by Car. What is this charge for? I need an explanation please.

My reference # is [protected] Name is Don Desjardine

Email : [protected]@mymts.net or [protected]@mymts.net

It is extremely difficult to contact Sicily By Car after the rental is completed. It was my first time renting so I was not aware about which documents I will need and it turned out I had not received an invoice. Initially I thought it won't be a problem since the company claims it is possible to download the invoice directly through their website - However the invoice itself is not available and I am unable to download it myself. I tried contacting SBC by calling the Customer Care numerous times throughout the week but to no avail. They also do not respond to emails. It is really dissapointing since obtaining the invoice is not a demanding request and I had no problem with recieveing it from other companies.

I rented a car (GE333XE) Fiat 500 from the company on 10/02/2023. When I signed the contract I did not see the terms and conditions and pricelist for the damage, I signed the contract on their tablet where the terms and conditions were not shown and only after signing they were sent to my email along with the price list for the repair/damage. The signature on rental agreement is mine, on the conditions is not mine.

At the time of renting there was dark so the video I took is not very clear. On the day of returning the car the worker found two dots on the window. These are seen blurly also on my video record. The worker did not accept it and pushed me to sign the document because this is "the nice way" they deal with me. If I do not sign it, it will be worse for me. I did sign the paper and wrote that I do not agree with the damage, because it was already there.

After I left their office they stole from my credit card the amount of 900 Eur (it was the maximum they could withdraw) and after few days they stole the rest = total 1237,99 EUR! FOR 2 DOTS on the glass. It was not for replacing, it was for putting 2 euros glue and problem solved.

Such price is ok if you break the whole window or you damage the clutch or engine or so, it is not proper price for 2 dots.

Thank you in advance for your help.

Kind regards,

Katarina

When I was in italy (20.04.2023 to 24.04.2024), I made a mistake and I took the wrong lane to the highway (20.04.2023 at 20.55 pm). After that I was at ”punto blu ” I paid the mistake. When I let the car at the park spot at airport (check out) I let all the documents there, and after 3 months sicily send me an email to charge me 61 euros to send me the documents. Car series (gg386cs)

I reserved a Group L (luxury) car from Sicily By Car through Rentalcars.com to be picked up at Rome Fiumicino Airport. Despite this being done three months beforehand, when I arrived at the desk I was told they had no Group L cars available. Instead they gave me a downgrade car and told me to claim the difference as a refund from Rentalcars.com, but they tell me that the car I had was actually more expensive, which I find hard to believe as Group L is SBC's top category. SBC tell me the car I had (Seat Cupra) was Group QW and any refund should be collected through Rentalcars - this will be impossible unless I can prove that the 'QW' car daily rate is less than 'L' - but I've asked SBC three times for the QW rate and I am just being ignored.

I was on the flight Ryanair FR124 London Stansted Ancona on Wednesday 24th May 2023 which was supposed to arrive at 21.05 but it was delayed 1 hour. When I arrive at the desk tired and frustrated the Sicily by car customer representative at the desk very abruptly said that I will be charged €100 because I was late as their office closes at 21.30 in Ancona airport. I told him that it was unacceptable as it was none of my fault and totally out of my control. He totally dismissed me and he was rude. I would like to have a full refund of the €100 as this is not proportional to the cost of renting. In fact the cost per day was €32,40 and the customer representative wasn’t there just for me but there were several clients queuing to get their car. I will provide receipt upon request. I look forward to hearing from you.

Enrica Cortellucci

(M) +[protected]

E-mail [protected]@yahoo.co.uk

SCAM ALERT! Sicily By Car. They refuse to refund me 260 euros!

I had to pay an extra 80 euros fee because I didn’t have a credit card, and was told this would be refunded when I wrote an email upon return of the car (Rome to Palermo). I subsequently booked and paid for another car (for Palermo to Syracuse), and was told when I went to collect the car that I couldn’t take it because I didn’t have a credit card. I told her how I’d paid the 80 euro’s previously, insisted she ring her manager, and she still refused to let me take the car. Left high and dry without transportation! She told me I would get a full refund of my 180 euros I’d already paid online. No refund has appeared. Finally received an email back today saying that as it’s in their T&Cs that you need to have a credit card, that I will not get a cent back of the 260 euros they owe me!

I hope people see this review and use SRC (Sicily rental cars) instead. Local company too and they were wonderful and flexible and helped me a lot with this debacle.

I rented a car in Bari Airport in september 2022. The car I got was not the one I've ordered and it was not fully fuelled. Once i returned the car I made sure with the service that everything is good with the car, but the day after I was charged 50 euros with no explanation.

In January this year i was again charged (70 euros) this time with no explanation of what is the fee and why I should pay it.

I've tried to reach the company by emails and calls numerous times with no response.

We rented a car in Venice with engine light on.

Their mechanic checked and said its ok.

On the following day, the car woukd not start.

They took it to garage, and could not fix the problem.

We got no other car.

We were told to take a taxi to Venice (515 euro) and ask fir refund fir it abd for the lost days, from tge customer service, which as I was told, was informed about all info.

No reply yet from the customer service.

Hello Sir/Madam

At (19/01/2023) i received a nofication in my e-mail for a fair during my stay in firenze. You didn't share to me the fine the day that it was notified to you (27/10/2022) and i don't have now the chance to pay the fine in a better price (124,55€) but you tell me to pay this fair X3 times (350,45€). This is your fault as you can understand and I am not obligated to pay the total amount due your fault . You should share to me the fine on time and not 3 months later.

Also i cant understand why I have to pay 50€+22% vat for your obligation to notify me on time about this issue, and i don't understand why i have to pay this fair as you don't do something for my fine. You didn't notify me on time and you asked me 50€+22% VAT? Frustration! Sorry but i don't have to pay all this money under these terms!

I am waiting your Immediate response for these issue

Ho effettuato un noleggio auto di gruppo C tra il 17 e il 20 dicembre 2022 con ritiro e consegna presso l'aeroporto di Verona.

Il numero di conferma era [protected].

L'auto era una Opel Corsa blu. La registrazione era FW787RA.

Devo ammettere che l'auto funzionava, ma era tenuta molto male.

Il paraurti posteriore con una rottura lunga, i tergicristalli che non pulivano bene (lasciano tutti i vetri con striature d'acqua dovute all'usura), la cintura di sicurezza non si riavvolgeva e alla chiusura della portiera una parte rimaneva fuori dall'auto. La radio si sentiva solo attraverso un altoparlante. La portiera del guidatore era dura e difficile da aprire. Aveva quasi 100.000 km percorsi.

Vediamo signori, è chiaro che sapete che un'auto in queste condizioni non va più noleggiata. Con queste cose ciò che ottenete è proprio l'effetto di perdere i clienti e di una brutta pubblicità.

Received 2 traffic violations where Sicily By car is the offender and transmitting personal information without my consent. Plus charge 50Euros+taxes administration fee without resolving the issue. I need someone to contact me immediately since this is unacceptable customer service and without consent.

I've tried to contact Sicily by Car with multiple e-mails and voice mails and phone calls without response,

How come a car rental of this nature has no courtesy to return calls or provide further details regarding a traffic violation? No to mention not even guiding foreigners to resolve the issue. They simply charg an admin fee and then forward our personal information to the related traffic violation authority.

reference contract [protected]

I have had in florence 2 different fines in the same day in autostrada .

The police sent to sicily by car the notification one in 17/10/2022 & one in 20/10/2022 .

Sicily by car send me the notice in 02/12/2022 for the one and on 07/12/2022 for the second .

From municipal police they write that if you pay in the first 5-6 days the fine is 124,55 euro. After the first days and up to 2 months if you pay the fine is 176,45 euro.

Theu delayed sending me the notification prooved by the date of the mail date .

I don't understand why ?

and they want for each fine addiional cost for sending me the notification 50,00 + 22% vat for each fine .

This is unaccepatble to behave to customers with so big delay .