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VIP Cars
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3.7 3 Reviews

How responsive is VIP Cars's customer service?

2 Resolved
0 Unresolved
Wow! Absolutely amazing! 🤩
VIP Cars got a perfect 100 out of 100 rating, so you can count on their great service for sure. They've effectively resolved all customer complaints on ComplaintsBoard.com and keep in touch with customers, making sure everything goes well. We're impressed by their dedication to customer satisfaction and have nothing else to say 👏
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ComplaintsBoard
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12:23 pm EST
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VIP Cars VIPCars.com has a lot of fine prints

VIPCars.com has a lot of fine prints. People with poor english answering the phone. Poor customer service and they will also take your money and not refund you if you need to return your car early. As a matter of fact they will give you a hidden fee for returning the car early. I had an emergency that took me out of the country. Very poor practices. They also charge you "administrative" fees for pretty much anything.

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ComplaintsBoard
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11:10 am EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

VIP Cars We reserved a car with VIP Cars in the "Suzuki Celerio or similar" class

We reserved a car with VIP Cars in the "Suzuki Celerio or similar" class. 3 days before the booking, we were emailed and told that we were being "upgraded" to the "Suzuki Celerio or similar" (yes, the same exact class!) for an additional fee because "our original car" was unavailable. Again, it was the EXACT same class, but now for a $12 extra fee. I emailed multiple times and asked the company to waive the extra fee for the "upgrade" that we never requested that was not even an upgrade. We also specifically booked a car with unlimited km, which was the most important factor in choosing our rental. However, I was informed at the counter that I was only to be given a 600 km allowance, which was not in alignment with the original rental conditions. When I reached out to the company for resolution, they said it was "only a small fare increase" and denied my request. I feel that this is completely inappropriate and that just because it's a "small fare increase" doesn't make it right.

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ComplaintsBoard
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10:18 am EST
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VIP Cars I reserved a rental car through VIPCars for my honeymoon in ******

I reserved a rental car through VIPCars for my honeymoon in ***. In their system, I used 12 pm as a place holder without knowing the flight schedule. I assumed there was a counter with a car lot so picking up later than expected would be fine and dropping off earlier than expected would be appreciated. The pickup was scheduled for February 26, we communicated to their point of contact in *** that we would be arriving around 10 pm local time not 12 pm as indicated. They arrived 1.5 hours late with the car on empty, with almost bald tires and a dirty interior. Once I got to my destination with WiFi, I asked the rental company for another car as I didn't feel these car tires would make the journey. They told me that they had no other cars available. The dropoff was scheduled for March 25 at 12 pm but in reality, we needed to drop off the car at 7 am as our flight departed at 11 am. We notified the company the day prior of this during which time they quoted us "outside of operating" fee of 70 euros and the earliest they could meet us is 8 am. They also said that I wouldn't be getting my security deposit back if I wasn't able to wait while they conducted their inspection to which I said that was unfair as we do not want to miss our flight. I spoke with VIPCars who advised the fee should be 40 euros and that they should meet *** whenever we request. The contacts from their rental car partners called me multiple times yelling at me and calling me a liar then called my husband (during Ramadan) to tell him that his wife is a liar. After we dropped off the car, they told *** various outlandish claims about detailing for 200 euros and a broken windshield for 380 euros. Essentially they will be keeping the entire 500 euro deposit on the car. I feel that VIPCars is responsible for their *** partner's poor business practices and would like reimbursed for the full deposit.

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Is VIP Cars legit?

Our verdict: VIP Cars has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores VIP Cars's position as a benchmark of trust and quality within its industry. Users and clients of VIP Cars can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

VIP Cars earns 100% level of Trustworthiness

Perfect Trust Endorsement: VIP Cars achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

VIP Cars resolved 100% of 2 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.

VIP Cars has claimed the domain name for vipcars.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Vipcars.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Vipcars.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

VIP Cars as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Several positive reviews for VIP Cars have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up VIP Cars and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Vipcars.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from VIP Cars.

However ComplaintsBoard has detected that:

  • The registrar associated with VIP Cars has been found to be used by several spammers and scammers, which could indicate a potential threat to users.
  1. Pros
    1. Competitive rental rates
    2. Wide selection of cars
    3. Global service coverage
    4. User-friendly booking platform
    5. Reliable customer support
  1. Cons
    1. Limited brand recognition
    2. Potential hidden fees
    3. Restricted luxury selection
    4. Inflexible cancellation policy

About VIP Cars

VIP Cars is an online car rental service that provides customers with the ability to book vehicles for their travels across various destinations worldwide. The platform offers a diverse range of rental options from economy cars to luxury vehicles, catering to different customer needs and preferences. Users can browse and compare rental deals from multiple suppliers, which include well-known international and local car rental companies.

The service streamlines the booking process by allowing customers to search for cars based on their desired pickup location, date, and time. VIP Cars aims to offer convenience by featuring a user-friendly website where customers can manage their reservations. The company also provides various filters to narrow down search results, such as car type, rental agency, and price range.

In addition to car rentals, VIP Cars offers additional services that may include various insurance options, supplemental equipment like GPS and child seats, and one-way rental possibilities, depending on the supplier's offerings. The company's customer service team is available to assist with inquiries and support throughout the rental process.

VIP Cars operates with the goal of facilitating a rental experience that meets the transportation needs of travelers, whether for business or leisure. Customers are encouraged to review the terms and conditions of their rental agreements and to be aware of any additional fees or requirements that may apply to their bookings.

VIP Cars In-depth Review

In Summary: VIP Cars offers a comprehensive and user-friendly platform for car rental services. With a focus on a wide range of vehicles, competitive pricing, and a commitment to customer satisfaction, VIP Cars positions itself as a reliable choice for travelers seeking convenience and value.

Website Usability and Design: The VIP Cars website provides a seamless user experience with easy navigation and a visually appealing interface. The mobile responsiveness ensures customers can book on-the-go, and the booking process is efficient and straightforward.

Range of Services: VIP Cars boasts a diverse selection of car options to suit various needs and preferences. Additional services such as GPS and child seats are available, enhancing the travel experience. Their international coverage is extensive, offering rentals in numerous countries.

Pricing and Value for Money: Rates are competitive, and the website displays transparent pricing without hidden fees. Deals and discounts are periodically available, providing extra value for money.

Customer Service: The company is responsive to inquiries, with multilingual support catering to a global customer base. They are efficient in resolving problems, ensuring a smooth rental experience.

Rental Experience: Cars are well-maintained and meet the expectations set by the rental agreement. The pick-up and drop-off processes are streamlined for customer convenience.

Insurance and Safety: A range of insurance options is provided, with clear explanations of coverage. The safety record of the rental fleet is a testament to the company's commitment to customer well-being.

User Reviews and Testimonials: Customer satisfaction levels are generally high, with specific praise for the ease of use and customer service. Reviews appear trustworthy, though it's important to note that experiences can vary.

Loyalty Program and Benefits: VIP Cars offers a loyalty program with perks for repeat customers, encouraging brand loyalty and repeat business.

Cancellation and Refund Policy: The cancellation policy is flexible, accommodating unexpected changes in travel plans. Refunds are processed in a timely manner, which is appreciated by customers.

Partnerships and Affiliations: VIP Cars collaborates with various airlines and hotels, which can provide added convenience and benefits to customers. Their professional associations further establish their credibility in the industry.

Environmental and Social Responsibility: The company shows an awareness of environmental impact, with initiatives aimed at reducing their carbon footprint. Community involvement and social impact efforts are indicative of their commitment to social responsibility.

Overall Reputation and Reliability: VIP Cars has earned recognition in the industry, which, along with their history and longevity in the market, contributes to their reputation as a reliable car rental service provider.

Payment Options and Security: A variety of payment methods are accepted, catering to a wide customer base. Security measures are in place to protect transaction data, ensuring peace of mind for customers.

Accessibility and Special Needs Accommodation: Services for disabled customers are available, and vehicles can be adapted for special requirements, showcasing the company's inclusivity.

Comparison with Competitors: VIP Cars holds several advantages over other car rental services, including their user-friendly platform and comprehensive service offerings. Their market position is solidified by unique selling propositions such as their extensive range of vehicles and international coverage.

How to file a complaint about VIP Cars?

1. Log in or Create an Account:
- Start by logging in to your ComplaintsBoard.com account. If you don't have an account yet, create one to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with VIP Cars in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with VIP Cars. Mention key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, and the company's response.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses incurred and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint against VIP Cars on ComplaintsBoard.com.

Ratings on other sites
Trustpilot
Trustpilot
4.6
28721 reviews
Overview of VIP Cars complaint handling

3 VIP Cars reviews first appeared on Complaints Board on Feb 17, 2024. The latest review VIPCars.com has a lot of fine prints was posted on Feb 21, 2024. The latest complaint We reserved a car with VIP Cars in the "Suzuki Celerio or similar" class was resolved on Feb 19, 2024. VIP Cars has an average consumer rating of 5 stars from 3 reviews. VIP Cars has resolved 2 complaints.

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VIP Cars Category

VIP Cars is related to the Car Rental and Taxi Services category.

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ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with VIP Cars Customer Service. Initial VIP Cars complaints should be directed to their team directly. You can find contact details for VIP Cars above.

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