Sicily By Car review: Should give 0/5 REF 734190955

Subject: Complaint Regarding Vehicle Rental and Service Experience – Perugia Airport, May 29 to June 4
Dear,
I rented a car in your company on May 29 at Perugia Airport. From the start, the vehicle was not clean and appeared to be in poor condition from the outside.
On Sunday, June 1st, we broke down with the vehicle while in San Benedetto del Tronto. The only solution initially offered to us was to keep driving, despite warning signals clearly showing on the dashboard. We were advised to drive to Pescara to collect a replacement vehicle, but given the state of the car, we refused to do so for safety reasons.

Subsequently, we were told that a tow truck could be sent to assist with the breakdown. However, no arrangements were made for us in terms of transport, accommodation, or an immediate replacement vehicle. We were left to sort things out on our own.

Later, we were informed that if we still wanted a replacement vehicle, we would need to make our own way — at our own expense — to either Pescara or Ancona airport. We chose not to do that.

When we returned to Perugia Airport at the end of our trip, on Wednesday, June 4, we went to the Sicily by Car agency. They told us they had no record of any incident, no documentation allowing them to issue a return receipt, and that if we had handed the vehicle over to the breakdown service, it would be handled from there.

To date, the €200 and €650 that were previously blocked have been released, which we acknowledge. However, your Perugia Airport agency has deducted €191,10 € — presumably for fuel, as the tank was returned about three-quarters full. Charging €191,10€ for aquarter tank of fuel is scandalous.

What I really want to highlight is the unacceptable way we were received, treated, and listened to by your staff at Perugia Airport. Such behavior is shocking and completely unprofessional. We had hoped that this kind of attitude no longer existed in Italy in 2025. Unfortunately, it seems that in some agencies — like Sicily by Car at Perugia Airport — there are still people who are, frankly, dishonest, ill-intentioned, and unworthy of working for a company like yours.
We can’t imagine that this services respect : UNA NUOVA EZPERIENZA DI VIAGGIO
We expect a refund for the excessive fuel charges, as 191,10€ does not correspond to the 3-quarter of a tank.

Additionally we expect compensation for the 3 days without a vehicle, as we were left without a car from sunday, june 1 @ 4pm to Wednesday, june 4.
Of course we demand the full-detail of our account.

We kindly request that these matters be resolved as soon as possible.