Shottenkirk Acura Huntsville’s earns a 1.0-star rating from 2 reviews, showing that the majority of customers are dissatisfied with their experience.
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ASAP. The customer service is not good and the communication is lacking
ASAP. The customer service is not good and the communication is lacking. I am disappointed with the service I have received from Shottenkirk Acura Huntsville.
I buyed a 2015 *** MKX on 12/7/22
I buyed a 2015 *** MKX on 12/7/22. After 2 days, I seen that my sun and moon roof dont open. *** my sales guy told me not to worry. They would take care of everything and he would make an appointment with the service department on 12/9/23 over a month later. So I arrive at the scheduled appointment time and they said they had no idea why I was there and that there wasnt an appointment. I was told by *** the assistant service manager that because of the mix up they would cover any diagnostic charges at *** and everything is handled. So finally they call back and tell me they did have an appointment there for me at ***. So I took it down there. They had no information about Shottenkirk Acura covering the charges nor the information about the extended warranty so no it wasnt handled. I called and spoke with ***, he refused to give me his word about the charges being covered and refused to contact *** to give them my extended warranty info. No one is taking responsibility for the multiple mix *** and giving their word that this wont be a cost to me. I also called the extended warranty company Ethos and they have no record of my warranty. (Cost has been added to my loan anyway)I took off work to handle this and was tossed around endlessly. Per Service manager around 12:50 PM on 1/9/23 he said that would cover diagnostic at *** and that the used car department may cover the cost depending on what they say. I was GUARANTEED by ***(Sales Rep) there would be no cost to me. I want everything documented and in writing.
Is Shottenkirk Acura Huntsville legit?
Shottenkirk Acura Huntsville earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
Shottenkirk Acura Huntsville has claimed the domain name for shottenkirkacurahuntsville.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Shottenkirkacurahuntsville.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
However ComplaintsBoard has detected that:
- Shottenkirk Acura Huntsville protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The website belonging to Shottenkirk Acura Huntsville has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
About Shottenkirk Acura Huntsville
At Shottenkirk Acura Huntsville, customers can expect a personalized car-buying experience that is tailored to their specific needs and preferences. The dealership's knowledgeable and friendly staff is dedicated to helping customers find the perfect Acura vehicle that fits their lifestyle and budget.
In addition to a vast inventory of new and pre-owned Acura vehicles, Shottenkirk Acura Huntsville also offers a range of automotive services, including financing, maintenance, and repairs. The dealership's state-of-the-art service center is staffed by certified technicians who use the latest diagnostic tools and equipment to ensure that every vehicle is running at its best.
Shottenkirk Acura Huntsville is committed to providing its customers with the highest level of satisfaction, which is why the dealership has earned a reputation for excellence in the Huntsville community. Whether you are in the market for a new Acura vehicle or need maintenance or repairs for your current vehicle, Shottenkirk Acura Huntsville is the go-to destination for all your automotive needs.
Overview of Shottenkirk Acura Huntsville complaint handling
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Shottenkirk Acura Huntsville contacts
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Shottenkirk Acura Huntsville phone numbers+1 (256) 715-3219+1 (256) 715-3219Click up if you have successfully reached Shottenkirk Acura Huntsville by calling +1 (256) 715-3219 phone number 0 0 users reported that they have successfully reached Shottenkirk Acura Huntsville by calling +1 (256) 715-3219 phone number Click down if you have UNsuccessfully reached Shottenkirk Acura Huntsville by calling +1 (256) 715-3219 phone number 0 0 users reported that they have UNsuccessfully reached Shottenkirk Acura Huntsville by calling +1 (256) 715-3219 phone number
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Shottenkirk Acura Huntsville address2402 Leeman Ferry Rd SW, Huntsville, Alabama, 35801-5609, United States
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