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Shoppers Drug Mart / scanning code of practice

An Apr 19, 2019 Review updated:

I was charged incorrectly at the store today and when I went back in the cashier called the manager Brian who said they no longer give the first item free and that I would have to be charged the sale price of the item or not have it at all. I was refunded the amount of 18.81 which should have then been the end of it as you can see with the rules in the attached photo as it was several different items that I was wrong charged for but I then had to pay 13.78 to get the items. This is very disappointing to be treated this way and for the store to advertise that they follow the scanning code of practice and then the manager tell me that he follows his own rules as this is a volunteer program.

Shoppers Drug Mart

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  • Ro
      May 14, 2019

    Subject: Abusive manager at Shoppers drug mart at 3003 Danforth Ave Toronto Ontario - Shoppers World

    We recently shopped at Shoppers Drug Mart located at 3003 Danforth Avenue, Toronto, Ontario - Shoppers World.

    Item marked on shelf for $6.99 scanned for $12.49. Caucasian white female cashier with no name tag made us wait for over 20 minutes.

    Caucasian white female assistant manager and merchandiser Nancy refused to honour the publicly posted Price -accuracy -guarantee that purports to give wrongly scanned item for free (or even at posted $6.99 price after making us wait for so long ).

    When we politely requested Nancy to Cease and Desist from repeatedly interrupting us and publicly yelling at us, she again publicly yelled at us: "[censored]ing immigrants! I am in charge here. Get out of MY store, or I will call the police and get you arrested ".

    We have received no satisfactory resolution to our complaint from the Pharmacist/Owner Mr. Romeo Vandenburg of this 3003 Danforth Avenue, Toronto Shoppers Drug Mart store and neither from the head office of Shoppers Drug Mart.

    2) mentioned: " On behalf of Canadian retailers, RCC manages the Scanner Price Accuracy Code. ... Neighbourhood Pharmacy Association of Canada Supporting Companies: Shoppers Drug Mart ... "[SIC]

    3) mentioned: " If the scanned price of a non-price ticketed item (an item with a barcode that doesn’t have a price tag stuck to it) is higher than the shelf price or any other displayed price, the customer is entitled to receive the item free, up to a $10 maximum. When the item has a price tag, the lowest price applies. When identical items are incorrectly priced, the second one will be sold at the correct price. " [SIC]

    4) mentioned: " At Shoppers Drug Mart, the cashier always acts like she doesn't know what you're talking about when a price comes up wrong on the scan. I say "Oh, then I get it free?" ANd the cashier laughs. This happened to me every time the price was wrong. Then I have to point to their Scanning COde of Practice sign and they still try to pretend that they don't know.
    Does this happen with everyone else too?" [SIC].

    5) In particular,

    (a) This store manager refused to honor the publicly posted Scanning Price Accuracy Guarantee, as per which the customer should have received the item free.

    (b) Furthermore, the incident is racially discriminatory, Threatening with Misuse of Vested Authority, Abusive in nature, and in contravention of the Canadian Charter and Ontario Human Rights Code, by a manager of this store who was the supervisor in charge.

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