Shoppers Drug Mart review: service provided by pascal the store manager in central saanich or saanichton

I was told by your Sydney location I was able to return or exchange my life brand scale as it had a lifetime warranty. As I lived closer to the saanichton location I called this store and the lovely girl said I was able to return it as well. As I purchased this scale close to a year ago I did not have the receipt and that was not a problem for the Sydney location but when I arrived in your store in central saanich it was a problem. The manager Pascal was called. He listened to my request to exchange my scale and said I needed my receipt. When I explained that shoppers was the only one that sold this brand there was no way I purchased it else where. He said I needed proof of purchase and a rule is a rule and it's for everyone. He was basically accusing me of stealing the broke scale and wanting to trade if for a working one. I told him this was the second time I have had a difficult time at this location and would not return, he proceeded to walk away said "what ever". I am furious and will never go back. When I mentioned my experience to the ladies in the Sydney location they were very empathetic. Even the customer behind Mentioned she had a bad experience with him. I felt threatened by him and afraid if he finds out that I wrote this message he will act on it. This man should not be I charge of customers or staff. He is a task oriented person with zero people skills, he needs to work in The stock room only as he is doing anyways, I cannot believe such a large company has not acted on this and cleaned up the management in this location. I came across comments on line while looking for this web site that said saanichton was the worse location on the island. There are so many talented managers out there and staff, how can you afford to have this happen in this tough and competitive economy.