The complaint has been investigated and
resolved to the customer's satisfactionResolved ShopNBC — Watch Quality
resolved to the customer's satisfaction
I found the scam on how ShopNBC can sell $700 watches for $99. I was flipping channels in early December and stopped on ShopNBC. They were talking about a $300 watch they were selling for $99 and said they guaranteed not to run out during the show (which was almost over). I flip back a a minute later to see what other watches they were showing and the host goes, gee, we ran out of the $99 watch, so for the next 3 minutes were are substituting a $700 watch for the same price.
I order the watch online and it shows up a couple of weeks later. The case is red lacquer on mahogany and the inside of the case is custom fit for the watch. The curved crystal is optically perfect from any angle and the crown is screw-down. Everything is what you would expect from a $700 watch...except the side of the case has a small dent.
I am so impressed with the watch that I call ShopNBC and arrange for a replacement to be shipped out. What shows up is a plastic box that was not even designed to go with the watch. The pillow and watch were floating around in the box during shipment and dented up the plastic lining in the box. The watch crystal is so distorted that you can't tell what time it is unless you are perpendicular to the hands. The crown was a simple pull out that once pulled actually fell out of the watch.
So, what did I learn? Yes, there was a version of the watch that was $700 watches but what actually gets shipped to ShopNBC customers is a cheap knock off made by the same company. I would never have discovered this fact if they hadn't over promised on the original program and had to substitute a "real" watch to a handful of customers.
I sent the watch back and wrote an email to the show host, who claims to respond to all his email....no response. I found out their scam and now they want nothing to do with me.