Shopify — I had an issue with my order process.
I have never received such unprofessional customer service ! When I reached out for help with my order, "Irene" specifically responded with we are now on holidays and won't be able to respond to your enquires till further notice. Which I thought was pathetic as their customer support care CLEARLY signifies its 24/7 ! After 4 emails of trying to get in touch with the "so called 24/7 support care" they responded to me on the 6th day after I put in a complaint to help with the process of my order. Which I then later received after the long weekend. Which is besides the point because they are still in denial as to their 24/7 support which I didn't receive what so ever.
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