Shofur’s earns a 1.0-star rating from 0 reviews and 8 complaints, showing that the majority of charter bus passengers are dissatisfied with travel experience.
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Shofur/Charter Bus America/Bus.com Review: Scam Alert! Don't Trust Them!
of Shofur, Charter Bus America, and Bus.com. They are all the same company and they will scam you. I booked a bus for my son's bar mitzvah and they never showed up. I called and called and they kept giving me the runaround. They finally told me that they had no record of my reservation and that they couldn't help me. I was so angry and disappointed. My son was devastated. He had been looking forward to this day for months and it was ruined because of Shofur. I would never recommend this company to anyone. They are a bunch of crooks who will take your money and leave you stranded. Stay away from Shofur and all of their other names. They are not to be trusted.
Unreliable and Unresponsive: My Experience with Shofur Transportation Services
Shofur is a company that you should be careful with. They will take your money upfront and promise to have buses ready for you, but they might cancel your trip just 8 hours before it's supposed to happen. They don't seem to take responsibility for their actions and don't offer the kind of service that you would expect from a company like this.
I had a really bad experience with Shofur. I was planning a trip with my friends and we decided to use their services. We paid in advance and were excited to go on our trip. However, just 8 hours before we were supposed to leave, we got a call from Shofur saying that they had to cancel our trip. We were so disappointed and frustrated. We had already made plans and were looking forward to our trip.
When we tried to talk to Shofur about what happened, they didn't seem to care. They didn't offer any kind of compensation or even an apology. It was like they didn't care about us as customers at all. We felt like we had been ripped off and left high and dry.
Overall, I would not recommend using Shofur. They don't seem to be a reliable company and they don't offer good customer service. If you're looking for a company to help you with your transportation needs, I would suggest looking elsewhere.
Shofur Review: Expensive Fees and Pushy Representatives, But Convenient Email Communication
Shofur is a company that helps you book a charter bus. They work with local companies in your area to find the best option for you. However, they charge a big fee for their services, which is not very fair. Their representatives can be pushy and aggressive, like those in a scam. They are also very expensive and keep adding extra charges, which they remove only when you argue with them. They are not very responsive when you want to cancel, unlike when you were trying to book with them. Despite these cons, they do offer the convenience of being able to communicate through email.
Is Shofur Legit?
Shofur earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Shofur. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of Shofur's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Shofur.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Shofur.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Shofur as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
However ComplaintsBoard has detected that:
- While Shofur has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 8 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- Shofur.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The shofur.com may offer a niche product or service that is only of interest to a smaller audience.
- Shofur protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
Nothing but trouble
We were not satisfied with Shofur service. They were very unprofessional and I must say that we did not received what we were promised. Pick up was very late and that almost ruined all our plans and they did nothing to help. They said we need to be more patient.
We tried to get a partial refund, but they said that was impossible. Yes, service was provided but hey made too many mistakes.
We will not use them again, they gave us nothing but trouble.
Cancelled my reservation
I reserved a bus for our company and paid in advance. I received all the confirmations and everything seemed fine. On the day of pick up bus did not show up! I tried to contact Shofur to find out where the bus was and when will it arrive, but they did not reply. Everything was ruined!
Next day they finally contacted me and said that they were not able to complete my reservation. The same day I received a refund.
The worst part was that they did not contact me and never told about that! Was it so hard to call and tell? Will not use this company ever again, they are highly unreliable and unprofessional.
The driver arrived for 30 min later and refused to extend our trip
It was easy to rent the limo through the company www.shofur.com. We filled the form and the rep called us within 30 minutes. He confirmed the booking and told that it was ok, and he told at what time the limo would wait us. The day came and we waited for the limo, because it was traffic jam. The driver arrived after 30 minutes, but after 3 hours he told us that the time went the end. But he was late for 30 minutes and no one really care about it. We lost 30 minutes. We don’t recommend it.
Driver hasn't answered to my calls and limo never arrived to my place
I booked limo for my birthday party through the website www.shofur.com. I paid deposit, ‘coz the rep told me that they had busy time. I got some confirmation number and the driver’s number as well. On my birthday, I waited for the limo, but the driver never showed up. I called the driver, but the phone was switched off. I wonder if there are other people, who had the same experience. Can you provide any good piece of advice?
They are scammers, who ignore customers
My friends and I decided to rent limo from the company www.shofur.com. We were really upset and disappointed in such services and attitude. They took deposit and promised to call back, but nothing. We contacted the rep, but he refused to reply to all our questions and spoke in rude and disrespectful manner. They are liars and scammers, and I want to find other deceived customers, who lost money. Please we need to stop this company and return our money. Post your comments.
Overview of Shofur complaint handling
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Shofur Contacts
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Shofur phone numbers+1 (800) 436-8719+1 (800) 436-8719Click up if you have successfully reached Shofur by calling +1 (800) 436-8719 phone number 0 0 users reported that they have successfully reached Shofur by calling +1 (800) 436-8719 phone number Click down if you have unsuccessfully reached Shofur by calling +1 (800) 436-8719 phone number 0 0 users reported that they have UNsuccessfully reached Shofur by calling +1 (800) 436-8719 phone number+1 (239) 596-5517+1 (239) 596-5517Click up if you have successfully reached Shofur by calling +1 (239) 596-5517 phone number 0 0 users reported that they have successfully reached Shofur by calling +1 (239) 596-5517 phone number Click down if you have unsuccessfully reached Shofur by calling +1 (239) 596-5517 phone number 0 0 users reported that they have UNsuccessfully reached Shofur by calling +1 (239) 596-5517 phone numberMarketing Coordinator+1 (678) 468-5555+1 (678) 468-5555Click up if you have successfully reached Shofur by calling +1 (678) 468-5555 phone number 0 0 users reported that they have successfully reached Shofur by calling +1 (678) 468-5555 phone number Click down if you have unsuccessfully reached Shofur by calling +1 (678) 468-5555 phone number 0 0 users reported that they have UNsuccessfully reached Shofur by calling +1 (678) 468-5555 phone numberQuality Control
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Shofur emailsinfo@shofur.com100%Confidence score: 100%Supportsupport@shofur.com96%Confidence score: 96%Supportsales@shofur.com96%Confidence score: 96%Sales
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Shofur address3525 Piedmont Rd., Suite 5-210, Atlanta, Georgia, 30305, United States
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Shofur social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 17, 2025
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