Shipment Protect
Reviews and Complaints

Log in or create an account
Log into your ComplaintsBoard.com account. If you haven’t signed up yet, create an account so you can file your complaint against ShipmentProtect.com and receive any updates or responses.

Navigating to the complaint form
Go to the top right corner of the website and click the 'File a Complaint' button. This will open the complaint form where you can describe your issue with Shipment Protect.

Writing the title
In the 'Complaint Title', summarize your issue in one short, clear sentence. Example titles:

• “Shipment Protect refused to refund my lost package”

• “Scam insurance – No payout from ShipmentProtect.com”

• “Paid for protection, got ignored when shipment was damaged”

Detailing the experience
This section is where you provide all the important details. Be specific and stick to facts. Since ShipmentProtect.com offers shipment insurance or package protection, focus on the following areas:

• What you purchased and when:

  • Describe the shipment: What item were you protecting? How much was it worth?

  • Date you purchased Shipment Protect coverage.

  • How you added it (e.g., during checkout on another site, directly on their platform).

• What went wrong:

  • Was the package lost, delayed, stolen, or damaged?

  • Did you file a claim? If yes, what happened? Were you ignored or denied?

• Claim process issues:

  • Was the process overly complicated or deliberately confusing?

  • Did they ask for excessive documents and then reject you over small details?

  • Did you receive vague or robotic replies?

• Communication with the company:

  • How many times did you contact them?

  • Did you get any real human response or just silence?

  • Was the customer service helpful, rude, or completely absent?

• Steps you took to resolve it:

  • Filed a support ticket?

  • Sent emails or documents?

  • Followed up repeatedly with no result?

• Financial and personal impact:

  • How much did you lose due to the damaged or lost item?

  • Did you miss a deadline, upset a customer, or suffer stress?

  • Did Shipment Protect’s failure affect your business or personal life?

• Evidence of scam-like behavior (if any):

  • Were the terms hidden or misleading?

  • Were other users reporting the same problem?

• Timeline:
  Be detailed:

  • When you purchased protection

  • When the shipment issue occurred

  • When you filed a claim

  • Any dates of responses (or lack thereof)

Attaching supporting documents
Attach:

• Screenshots of your Shipment Protect confirmation

• Your shipping receipt or tracking info

• Photos of damaged goods (if applicable)

• Emails with support or claim forms

• Screenshots showing proof of denial or silence

Be sure to remove or blur any sensitive personal info (like full addresses, ID numbers, or payment info).

Filing optional fields

• Claimed Loss: Enter the amount you lost (e.g., “$147.50 for damaged laptop, $5.99 insurance fee”).

• Desired Outcome: State exactly what you want. Example:

  • “Full payout of insured value”

  • “Refund of insurance fee and apology”

  • “Proper explanation and support from the company”

Review before submission
Read through everything. Make sure:

• All info is clear and makes sense

• Your story follows a logical timeline

• You didn’t include sensitive personal details by mistake

Submission process
Click the 'Submit' button at the bottom of the complaint form. Your report will be posted on ComplaintsBoard.com and viewable to the public and the company.

Post-Submission Actions
After your complaint is live:

• Check your account regularly for any replies from Shipment Protect

• Respond if they engage, and keep your comments professional

• Update the complaint if the issue is resolved or gets worse

This helps others avoid the same issues and puts public pressure on the company to respond properly.