The complaint has been investigated and
resolved to the customer's satisfaction
Shell Vacations ClubMaintenance Fees

Shell Vacations Club is a rip off. They charge more for their maintenance fees in a year than what I pay for property taxes on my house! Most of the time the dates I want tobook arenot available. Their website needs to be updated. They were bought out by Wyndham and they still have not updated their website and still want to charge additional fees to stay at a place that is technically considered part of "Shell". For the amount of fees they charge you, you are only allotted two free calls a year, which is absolutely ridiculous! They have taken on too many clients and do not have enough properties available!


  • Aa
    aammyy Dec 31, 2015

    I find that the maintenance fees have gotten totally out of line, Each year going up and taking advantage of us.
    Would love to get out of the timeshare, Wonder what would happen if one just discontinued to pay the fees?
    Shell Vacation pressures a person to buy as when you say no, they just continue to bring more and more pressure people to pressure you till you get fed up and sign. Never easing up so one can think about what the future with them would be. It is and has been all downhill.
    Maintenance fees higher then a real vacation now.

    0 Votes
  • Ke
    Keith Fullerton Dec 21, 2014

    We have been part of Shell vacations for almost 12 years. Their maintenance fees were more than fair until Wynham Resorts bought them. Since being bought out, the first year our fees went from $2, 800 to $4, 865. in 2003, then to $5, 389 in 2014, and this year they have increased another $450.This is an increase in maintenance fees of $3, 039 in a three year span (more than doubling our fees). I find these increases massive and totally out of control. I have contacted a lawyer to address these issues and want to pursue Class Action Litigation. If there is anyone else that has had the same results happen to them or would like to be part of this suit please contact me.

    0 Votes

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