CB Automotive Fueling and Charging Shell Complaints #122-141

Shell review: unethical behavior and rip off

Terrence Lambourn of Melbourne, AU

Nov 05, 2019 3:26 am UTC

Verified customer

Resolved

Replied

I was holidaying in Orlando Florida at Marriott suites at 8623 Vineland Ave and as we rented a car to travel to New York I went and filled up my car at Shell loacted at 8788 Vineland Ave Orlando and when pumping fule noticed price at 6.999 a gallon and beleived that this was an error as day before was around 2.35 to 2.54. Once completed filling and receipt printed it was stating 6.999 and value at $75. As a Tourist to USA I went in and complained of which was advised that owner decided that this was to be his price this morning and the staff said he makes the price what ever he wants. I think that this practice is not acceptable and does nopt promote the Shell name in a favourable light.

I have provided copy of receipt and evidence via a Credit card statement.

I would hope that you could resolve this issue for future travellers and also I beleive I should be entitled to compensation of which should be minimum difference of what the average prices were that day or aven full refund for unethical behavior which iff not resolved will be going into a report on this in Australia to warn other travellers of the behavior of some Shell stations. This was not the only occurrence as we were also caught out with other station advertising a price but when paying by credit advised that this was cash only price and inflated price by upto 20 cents higher.
This is also false advertising of price and should be warned as not acceptable as credit cards fees do not add this level of variance.

I work for a large Australian Bank and would not hesitate in advising all staff of this issue if I do not here back from yourselves in regards to this matter.

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Shell response

Nov 11, 2019 5:00 pm UTC

Shell customer support contacts

Phone numbers

+31 70 377 9111

+1 (888) 467-4355

Address

Carel van Bylandtlaan 16, The Hague, 2596, NL

Website

www.shell.com

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Dear Terrence,

Shell Oil Products US (“Shell”) takes your concerns seriously and appreciates the time you took to let us know about your experience at a the Shell branded station located at 8788 VINELAND AVE, ORLANDO, FL 32821. This issue is now part of pending litigation in Florida and is being run through the court system. Thank you for raising this issue and the opportunity to respond to this matter and for being a valued Shell customer.

Sincerely,
Shell Solutions Center

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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Shell Contacts

Shell phone numbers

+31 70 377 9111

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17%
Confidence score

Netherlands

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United States

+44 800 731 8888

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67%
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United Kingdom

+44 207 934 1234

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27%
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United Kingdom

+61 893 386 600

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Australia

+64 44 714 519

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New Zealand

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Austria

+45 79 203 522

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Denmark

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France

+49 40 809 080 513

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Germany

+353 972 7100

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Ireland

+39 200 695 000

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Confidence score

Italy

+31 900 202 2710

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Confidence score

Netherlands

+47 51 693 000

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+351 214 200 400

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Portugal

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Russia

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Spain

+1 (514) 356-7000

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Canada

+27 119 967 000

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South Africa

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Brazil

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Confidence score

UAE

+86 106 529 6616

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Japan

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Shell emails

shellcustomercare@shell.com

100%
Confidence score: 100%

Support

Shell address

Carel van Bylandtlaan 16, The Hague, 2596, Netherlands

Shell social media
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Nov 01, 2026
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