CB Automotive Fueling and Charging Shell Complaints #2-21

Shell review: the lack of the customer service and ignorance about safety issue.

benzyna of Denver, US

Sep 16, 2023 10:20 pm UTC

Verified customer

Resolved

Replied

Hello,

I would like to let you know about the incident at the shell gas station at 4001 n. Laramie, chicago il 60641 on sept. 01.2023. I was getting gas and when I was done, for some reason the pump didn't stop and the gas was splashing all around. I was soaked in gas. Pressed the assistance button and when nobody came I went inside. I told about the incident. I was in big shock. Nobody showed any interest in the customer well-being and the place safety.

Shell response

Sep 21, 2023 3:04 pm UTC

Shell customer support contacts

Phone numbers

+31 70 377 9111

+1 (888) 467-4355

Address

Carel van Bylandtlaan 16, The Hague, 2596, NL

Website

www.shell.com

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We take your concerns seriously and we apologize for the inconvenience this has caused you. Rest assured, we will share this feedback to the station operator for appropriate action. - Shell Customer Care

Resolved

This complaint has been resolved automatically due to user's inactivity.

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Shell Contacts

Shell phone numbers

+31 70 377 9111

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17%
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Netherlands

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United States

+44 800 731 8888

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67%
Confidence score

United Kingdom

+44 207 934 1234

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27%
Confidence score

United Kingdom

+61 893 386 600

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Australia

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Austria

+45 79 203 522

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Denmark

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France

+49 40 809 080 513

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Ireland

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Confidence score

Italy

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Confidence score

Netherlands

+47 51 693 000

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Norway

+351 214 200 400

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Portugal

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Spain

+1 (514) 356-7000

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+27 119 967 000

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South Africa

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Brazil

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Confidence score

UAE

+86 106 529 6616

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Japan

More phone numbers

Shell emails

shellcustomercare@shell.com

100%
Confidence score: 100%

Support

Shell address

Carel van Bylandtlaan 16, The Hague, 2596, Netherlands

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Aug 10, 2026
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