CB Automotive Fueling and Charging Shell Complaints #2-21

Shell review: Gas pump price wrong

Wondra Weems of Dallas, US

Oct 30, 2023 11:23 pm UTC

Verified customer

Resolved

Replied

While at the gas station I selected the lo gas for 299 a gallon I was then asked if I wanted to receive 3 cents off. If I put it in my phone number. I select yes, put in my phone number. And the price changed to 296. I then place the nozzle into my tank to pump automatically and jumped in the car. Because I was filling up when I got out of my car to an amount of $67.12. My car is ARDX acura. I have never paid $67 more likely. $40-50 dollars to fill up my tank. I then went inside to explain to the attendant at the counter what happened? He just looked at me and said that I pressed the the powerV button, when I know that I did not. When I placed the pump into my tank. It's said $2.96. My receipt reads as duplicate, what is that so? I need Corporate to assist me in this matter please.

Claimed loss: Charge should have been $2.96 per gallon verses 4.559/ G.

Desired outcome: I would like a refund of the difference. I know exactly what happened at the pump.

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Shell response

Dec 04, 2023 5:47 pm UTC

Shell customer support contacts

Phone numbers

+31 70 377 9111

+1 (888) 467-4355

Address

Carel van Bylandtlaan 16, The Hague, 2596, NL

Website

www.shell.com

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We take your concerns seriously and we apologize for the inconvenience this has caused you. If you need further assistance, please visit our Help & Support page at https://support.shell.us/hc/en-us. Thank you! - Shell Customer Care

Resolved

This complaint has been resolved automatically due to user's inactivity.

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shellcustomercare@shell.com

100%
Confidence score: 100%

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Carel van Bylandtlaan 16, The Hague, 2596, Netherlands

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Nov 08, 2026
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