Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Automotive Fueling and Charging Shell Complaints #122-141
Shell

Shell review: gave phony non-existent manual air miles

O
Author of the review
6:14 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

Re: REG: 2, CSH: Singh, Nari TRAN: 6195067

On October 17, 2019 at 13:32:22 hours, Shell Gas cashier Nari Singh told me that buying 2 bottles of water would get me 10 Bonus Air Miles. I bought the bottled water that he said would qualify for the Bonus Air Miles, but noticed on the Shell gas receipt that I did not get any Air Miles.

I complained to Nari Singh about the missing Air Miles and wanted to return the water bottles to get a refund. Whereby he said to me not to worry. No problem. He would give me the 10 Bonus Air Miles manually. So he printed out a receipt for me:

MANUAL AIR MILES Qty: 10 Amount: $0.10
Terminal: C20702
Approval: 202161049020019101710052690

The receipt looked authentic, so I left happy and did not return the water bottles for refund.

Upon checking my Air Miles account for Oct. 17, 2019 on my computer, I realized that the 10 Bonus Air Miles were never given. I waited several weeks for Air Miles website to process the Bonus Air Miles.

When I got gas at this Shell Gas Station again in Nov. 2019, I asked the lady cashier about the missing Air Miles. She said that Manual Air Miles were not given out to customers. In fact, there was no such policy about giving out Manual Air Miles. I showed her my receipt for the 10 Bonus Air Miles, but she said she was not authorized to give me any bonus Air Miles.

I then called Air Miles Customer Service to complain. The Customer Service agent informed me that Shell Gas Station should not have given me the phony Manual Air Miles. Air Miles Customer Service could NOT correct the problem by giving me the promised 10 Bonus Air Miles by Shell Gas Station even with an official receipt.

Although the monetary value of 10 Bonus Air Miles is only about 10 cents, I feel that ripping me off by giving me a phony Manual Air Miles receipt is very dishonest and deceitful.

I would appreciate your looking into this fraudulent transaction and let me know what can be done to correct this injustice.

Thank you kindly,

Irene Lee
5085 Guildwood Way
Mississauga ON L5R 2R7
[protected]
[protected]@yahoo.ca

Shell - gave phony non-existent manual air miles - Photo 1
View 0 more photos
More
Send message
Copy link
Report
0 comments
Add a comment

More Shell reviews & complaints

Shell - mobile draw 2009 200000 gbp 205
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Shell - winner of mobile draw 54
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Shell - the 200 9 shell u. k mobile award 57
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Shell - fraud sms 120
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Shell - fake sms 29
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Shell - gasoline
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Shell - Bad service
Shell - the fowler store
Shell - unsafe practices, rude customer service by station employee
Shell - Gas pump credit card charge
View all Shell reviews and complaints

  1. Shell Contacts

  2. Shell phone numbers
    +31 70 377 9111
    Click up if you have successfully reached Shell by calling +31 70 377 9111 phone number 27 27 users reported that they have successfully reached Shell by calling +31 70 377 9111 phone number Click down if you have unsuccessfully reached Shell by calling +31 70 377 9111 phone number 19 19 users reported that they have UNsuccessfully reached Shell by calling +31 70 377 9111 phone number
    17%
    Confidence score
    Netherlands
    +1 (888) 467-4355
    Click up if you have successfully reached Shell by calling +1 (888) 467-4355 phone number 0 0 users reported that they have successfully reached Shell by calling +1 (888) 467-4355 phone number Click down if you have unsuccessfully reached Shell by calling +1 (888) 467-4355 phone number 0 0 users reported that they have UNsuccessfully reached Shell by calling +1 (888) 467-4355 phone number
    United States
    +44 800 731 8888
    Click up if you have successfully reached Shell by calling +44 800 731 8888 phone number 15 15 users reported that they have successfully reached Shell by calling +44 800 731 8888 phone number Click down if you have unsuccessfully reached Shell by calling +44 800 731 8888 phone number 3 3 users reported that they have UNsuccessfully reached Shell by calling +44 800 731 8888 phone number
    67%
    Confidence score
    United Kingdom
    +44 207 934 1234
    Click up if you have successfully reached Shell by calling +44 207 934 1234 phone number 7 7 users reported that they have successfully reached Shell by calling +44 207 934 1234 phone number Click down if you have unsuccessfully reached Shell by calling +44 207 934 1234 phone number 4 4 users reported that they have UNsuccessfully reached Shell by calling +44 207 934 1234 phone number
    27%
    Confidence score
    United Kingdom
    +61 893 386 600
    Click up if you have successfully reached Shell by calling +61 893 386 600 phone number 5 5 users reported that they have successfully reached Shell by calling +61 893 386 600 phone number Click down if you have unsuccessfully reached Shell by calling +61 893 386 600 phone number 2 2 users reported that they have UNsuccessfully reached Shell by calling +61 893 386 600 phone number
    43%
    Confidence score
    Australia
    +64 44 714 519
    Click up if you have successfully reached Shell by calling +64 44 714 519 phone number 1 1 users reported that they have successfully reached Shell by calling +64 44 714 519 phone number Click down if you have unsuccessfully reached Shell by calling +64 44 714 519 phone number 0 0 users reported that they have UNsuccessfully reached Shell by calling +64 44 714 519 phone number
    100%
    Confidence score
    New Zealand
    +43 800 080 299
    Click up if you have successfully reached Shell by calling +43 800 080 299 phone number 3 3 users reported that they have successfully reached Shell by calling +43 800 080 299 phone number Click down if you have unsuccessfully reached Shell by calling +43 800 080 299 phone number 0 0 users reported that they have UNsuccessfully reached Shell by calling +43 800 080 299 phone number
    100%
    Confidence score
    Austria
    +45 79 203 522
    Click up if you have successfully reached Shell by calling +45 79 203 522 phone number 1 1 users reported that they have successfully reached Shell by calling +45 79 203 522 phone number Click down if you have unsuccessfully reached Shell by calling +45 79 203 522 phone number 0 0 users reported that they have UNsuccessfully reached Shell by calling +45 79 203 522 phone number
    100%
    Confidence score
    Denmark
    +33 157 606 100
    Click up if you have successfully reached Shell by calling +33 157 606 100 phone number 2 2 users reported that they have successfully reached Shell by calling +33 157 606 100 phone number Click down if you have unsuccessfully reached Shell by calling +33 157 606 100 phone number 0 0 users reported that they have UNsuccessfully reached Shell by calling +33 157 606 100 phone number
    100%
    Confidence score
    France
    +49 40 809 080 513
    Click up if you have successfully reached Shell by calling +49 40 809 080 513 phone number 1 1 users reported that they have successfully reached Shell by calling +49 40 809 080 513 phone number Click down if you have unsuccessfully reached Shell by calling +49 40 809 080 513 phone number 1 1 users reported that they have UNsuccessfully reached Shell by calling +49 40 809 080 513 phone number
    Germany
    +353 972 7100
    Click up if you have successfully reached Shell by calling +353 972 7100 phone number 2 2 users reported that they have successfully reached Shell by calling +353 972 7100 phone number Click down if you have unsuccessfully reached Shell by calling +353 972 7100 phone number 0 0 users reported that they have UNsuccessfully reached Shell by calling +353 972 7100 phone number
    100%
    Confidence score
    Ireland
    +39 200 695 000
    Click up if you have successfully reached Shell by calling +39 200 695 000 phone number 2 2 users reported that they have successfully reached Shell by calling +39 200 695 000 phone number Click down if you have unsuccessfully reached Shell by calling +39 200 695 000 phone number 1 1 users reported that they have UNsuccessfully reached Shell by calling +39 200 695 000 phone number
    33%
    Confidence score
    Italy
    +31 900 202 2710
    Click up if you have successfully reached Shell by calling +31 900 202 2710 phone number 2 2 users reported that they have successfully reached Shell by calling +31 900 202 2710 phone number Click down if you have unsuccessfully reached Shell by calling +31 900 202 2710 phone number 0 0 users reported that they have UNsuccessfully reached Shell by calling +31 900 202 2710 phone number
    100%
    Confidence score
    Netherlands
    +47 51 693 000
    Click up if you have successfully reached Shell by calling +47 51 693 000 phone number 2 2 users reported that they have successfully reached Shell by calling +47 51 693 000 phone number Click down if you have unsuccessfully reached Shell by calling +47 51 693 000 phone number 0 0 users reported that they have UNsuccessfully reached Shell by calling +47 51 693 000 phone number
    100%
    Confidence score
    Norway
    +351 214 200 400
    Click up if you have successfully reached Shell by calling +351 214 200 400 phone number 1 1 users reported that they have successfully reached Shell by calling +351 214 200 400 phone number Click down if you have unsuccessfully reached Shell by calling +351 214 200 400 phone number 0 0 users reported that they have UNsuccessfully reached Shell by calling +351 214 200 400 phone number
    100%
    Confidence score
    Portugal
    +7 499 923 2103
    Click up if you have successfully reached Shell by calling +7 499 923 2103 phone number 2 2 users reported that they have successfully reached Shell by calling +7 499 923 2103 phone number Click down if you have unsuccessfully reached Shell by calling +7 499 923 2103 phone number 0 0 users reported that they have UNsuccessfully reached Shell by calling +7 499 923 2103 phone number
    100%
    Confidence score
    Russia
    +34 915 370 100
    Click up if you have successfully reached Shell by calling +34 915 370 100 phone number 1 1 users reported that they have successfully reached Shell by calling +34 915 370 100 phone number Click down if you have unsuccessfully reached Shell by calling +34 915 370 100 phone number 1 1 users reported that they have UNsuccessfully reached Shell by calling +34 915 370 100 phone number
    Spain
    +1 (514) 356-7000
    Click up if you have successfully reached Shell by calling +1 (514) 356-7000 phone number 0 0 users reported that they have successfully reached Shell by calling +1 (514) 356-7000 phone number Click down if you have unsuccessfully reached Shell by calling +1 (514) 356-7000 phone number 0 0 users reported that they have UNsuccessfully reached Shell by calling +1 (514) 356-7000 phone number
    Canada
    +27 119 967 000
    Click up if you have successfully reached Shell by calling +27 119 967 000 phone number 8 8 users reported that they have successfully reached Shell by calling +27 119 967 000 phone number Click down if you have unsuccessfully reached Shell by calling +27 119 967 000 phone number 3 3 users reported that they have UNsuccessfully reached Shell by calling +27 119 967 000 phone number
    45%
    Confidence score
    South Africa
    +55 50 895 700
    Click up if you have successfully reached Shell by calling +55 50 895 700 phone number 1 1 users reported that they have successfully reached Shell by calling +55 50 895 700 phone number Click down if you have unsuccessfully reached Shell by calling +55 50 895 700 phone number 1 1 users reported that they have UNsuccessfully reached Shell by calling +55 50 895 700 phone number
    Mexico
    800 727 5270
    Click up if you have successfully reached Shell by calling 800 727 5270 phone number 1 1 users reported that they have successfully reached Shell by calling 800 727 5270 phone number Click down if you have unsuccessfully reached Shell by calling 800 727 5270 phone number 0 0 users reported that they have UNsuccessfully reached Shell by calling 800 727 5270 phone number
    100%
    Confidence score
    Brazil
    +971 26 333 620
    Click up if you have successfully reached Shell by calling +971 26 333 620 phone number 1 1 users reported that they have successfully reached Shell by calling +971 26 333 620 phone number Click down if you have unsuccessfully reached Shell by calling +971 26 333 620 phone number 0 0 users reported that they have UNsuccessfully reached Shell by calling +971 26 333 620 phone number
    100%
    Confidence score
    UAE
    +86 106 529 6616
    Click up if you have successfully reached Shell by calling +86 106 529 6616 phone number 1 1 users reported that they have successfully reached Shell by calling +86 106 529 6616 phone number Click down if you have unsuccessfully reached Shell by calling +86 106 529 6616 phone number 2 2 users reported that they have UNsuccessfully reached Shell by calling +86 106 529 6616 phone number
    China
    +81 332 181 771
    Click up if you have successfully reached Shell by calling +81 332 181 771 phone number 1 1 users reported that they have successfully reached Shell by calling +81 332 181 771 phone number Click down if you have unsuccessfully reached Shell by calling +81 332 181 771 phone number 1 1 users reported that they have UNsuccessfully reached Shell by calling +81 332 181 771 phone number
    Japan
    More phone numbers
  3. Shell emails
  4. Shell address
    Carel van Bylandtlaan 16, The Hague, 2596, Netherlands
  5. Shell social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Aug 03, 2026
  7. View all Shell contacts
Shell Category
Shell is ranked 1 among 42 companies in the Automotive Fueling and Charging category
#01 Shell Shell #02 British Petroleum British Petroleum #03 Caltex Caltex #04 GasBuddy GasBuddy #05 Lukoil Lukoil

Most discussed complaints

shell port should be ashamed!
1
(opinions to this review)
Shell Alternatives
Exxon 374 reviews Jyoti 11 reviews Valero 107 reviews Circle K 1690 reviews Chevron 366 reviews