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CB Automotive Fueling and Charging Shell
Shell

Shell review: Carwash closes early at this location

W
Author of the review
11:56 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

I’m writing to formally raise a concern about the Shell car wash located at 1390 Wellington Rd, London, ON N6E 1M5.

For the past several weeks, the car wash has been closing 10–15 minutes before the posted 11:00 PM closing time. I often arrive just before 11:00 PM after finishing work, sometimes driving quickly to make it on time, only to find the entrance blocked — even when there are no cars in line. This has happened multiple times. On several occasions, I have seen an employee outside near the gas station while the car wash is already closed early. When I politely asked if the cone could be moved so I could enter — since it was still before 11:00 PM — I was simply told “no,” without any explanation. The interaction felt dismissive and unnecessarily rude.

As someone who comes to this location almost every night after work, this has become extremely frustrating. Customers rely on posted business hours, and closing early without reason is unfair — especially when there is no lineup.

I kindly ask that this location be investigated and that the posted closing time of 11:00 PM be respected. I would appreciate a response and any resolution you feel is appropriate.

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