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1.0 1490 Reviews

Sheetz Complaints Summary

14 Resolved
1476 Unresolved
Our verdict: If considering services from Sheetz with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Sheetz reviews & complaints 1490

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2:56 pm EDT

Sheetz unethical behavior

Good evening -
My name is George Luther. I have recently been visiting this particular sheetz for a few weeks now as my work is near by. I usually am in store from 2pm-3pm any given time. I have been dumbfounded at the performance of a few employees there, by their lack of speed, attention to detail, customer service, personality, and aptitude to prepare and serve food. Im writing this to explain an incident that happened today at Sheetz #267 in Leesburg, VA;
At around 2:10pm (7/12/17) i went in and placed an order for (5) chicken tenders with buffalo and honey mustard on the side, as i usually do. I purchased a 12oz redbull, a bag of chips and went to counter to pay for everything to wait for my food order to complete. After round about 10 minutes of waiting for my order .. i was starting to question the hold up of what was going on, as MTO didn't seem too busy at the time. Around 2:20pm an employee named "Eric" went to retrieve my chicken tenders from the fryer, and accidentally dropped (1) of them on the floor. I was looking in that direction and saw this. He then proceeded to toss the fallen chicken tender into the fryer bin, for 10 seconds and then dry off to serve to me again... This is completely and utterly unacceptable.. He then proceeded to put them into the dressing bin to "cover/smother" my tenders in buffalo sauce, even though clearly they do not state to do so... He then called the number and asked me if it was OK to serve them to me that way ( being dressed in buffalo and not on the side ) and i told him "No.." He then turned around and re-made the entire order again with new tenders. At this point, not only am i completely disappointed in the store, but i am stressed, as i am not trying to spend 20+ minutes in a sheetz for (5) chicken tenders... I asked "Eric" to get me the shift supervisor/manager on site, and "Adie" came to address me. Shes a very nice lady and did her best to assess the situation, and i told her about the length of time it was taking for the small order ( around 22 minutes at this point... ) and i also brought up to her about what one of her employees did to the food being served. She said she would check video. "Adie" finished my order for me, and served it to me and i left.
My issue with this, is this is not only an employee violation to be reprimanded, but a health code and safety issue as well. I as a customer, do not see everything that goes on behind doors, but i know the quality of a Sheetz and their employees and i do NOT see that with this certain individual "Eric". I then called the store when i got home to obtain some information so when i file this complaint, i could be as descriptive as possible. "Adie" provided me with all the stores info and names, but was "confused" as to what me complaining to corporate would do. Also she stated " i texted him and asked him about it, to which he admitted to it " and that she would " deal with him as a store manager herself . "
My problem with this, is i do not personally know what type of punishment that ensues.
I would like an e-mail back from corporate about this incident and what actions will be taken to provide for my horrible quality of service...Its disappointing to be writing a complaint to higher-ups about a food and health violation, but im sure anyone would do the same, if they saw food falling on the floor, and then deliberately being attempted to be served to paying customers without their knowing. I do not want to be the type of person who boycotts or whines or scrutinizes an upstanding corporation like Sheetz, but this is something to causes issues like that to happen.
I would like contact ASAP via email/cell phone
email - [protected]@PHALCONUSA.COM
cell - [protected]
Thank you for reading this, I await your response.

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11:02 am EDT

Sheetz wrong food

I made a trip to sheetz last night craving some cinnapoperz with the delicious cream cheese icing. I ordered my cinnapoperz and it didn't take long to get them. I looked into the bag and saw the box and something white inside the little black container. I assumed it was the cream cheese. When I took my food back to my buddies apartment, I pulled out a cinnapoper and tried to dip in my "cream cheese". I soon found out that I did not have any cream cheese but rather a hard boiled egg. I was extremely disgusted because not only do I hate eggs, but I am allergic to them. I was forced to throw away that cinnapoper and then had to eat the rest of them with no cream cheese. I did not have a very pleasant experience at sheetz last night. I provided a picture of the hard boiled egg cracked open next to my cinnapoperz.

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Lia_
, US
Jul 12, 2017 3:52 pm EDT

If I am not mistaken, the cinnapoperz are made with egg in them, so if you are allergic it may be a good idea to steer clear of that product. That being said, I would be so grossed out if that happened to me! How do they mix up cream cheese with a hard boiled egg lol, did you call them and complain? That is so gross.

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12:11 pm EDT
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Sheetz cold brew coffee

I have purchased your cold brew coffee several times from several different Sheetz locations, and each time I have basically gotten vanilla flavored milk. At first I thought I put the wrong information in the ordering system, but then I made sure I selected exactly what I wanted. My order has been the same each time: large cold brew coffee with vanilla flavoring, and a light amount of regular creamer. What I have received is pictured below, and as you can see it is quite heavily creamed. I also have noticed that on more than one occasion the barista has used light creamer instead of regular. So whether it's a miscommunication in your ordering system or your baristas aren't trained properly please address this.

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10:05 pm EDT
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Sheetz 45 minute wait for food

Sheetz just opened in my Natrona Heights area. At 7 months pregnant I was super excited to try the food. Waited 45 minutes & my food wasn't ready, and upon talking to the manager wasn't even started yet. I understand that they were busy & had just opened a week prior, but 45 minutes is just unacceptable. Don't open if you can't handle the demand! Highly dissatisfied.

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Update by Helloyou1
Jul 10, 2017 12:19 am EDT

^Great job with your fake profile skills, you're pretty intelligent to change the L to an I so it looks the same in this particular font, HEILOYOU1. However your grammar skills are pretty bad, and maybe you should seek some psychiciatric help if you find it funny to imitate me & post under false pretenses about a pregnant woman drinking (which is Illegal, by the way). Get a life you immature adolescent.

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HeIloyou1
, US
Jul 09, 2017 11:43 pm EDT

Oh and because of this incident I was stressed out that I needed a drink, I kept saying to myself that drinking while pregnant is not good, but I gave in. If anything happens to my baby, if is born with effects of my drinking I will be taking you to court.

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12:51 pm EDT
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Sheetz dirty and problems with the food

We often use the sheets for gas food and a break. Today we stopped at the sheets in Breezewood the address is 16417. We ordered nachos with chili and sour cream and cheese and it tasted like there was something wrong with it. Even worse was the condition of the restroom dirty and without sufficient facilities for handicapped and changing babies. The only changing table was in the handicap room which was being used and a long line for people waiting. It makes us never want to go back. We threw away what we purchased and because with two small children we did not have the time to go stand in line and wait until we talk to manager to return the items. Even the prepackaged ice cream we got was very very soft amounted to quickly to actually eat and enjoy. The only thing that worked out at the sheets stop was a tuna melt that we got my husband. We deliberately chose sheetz because we go there to the one in Wexford Pennsylvania often and I've only had good experiences.

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12:41 pm EDT

Sheetz food

Today July 6th I ordered food at the North Atherton street Sheetz in State College. As I was waiting for my food I watched a lady come back to the pick up counter with her bag of food saying she grabbed the wrong food meanwhile a gentleman came back and said he got his wrong food as well. The women at the counter gave the gentleman his correct food that the lady just returned that she brought back inside from out of the building. Then the women handed the lady a container asking if this is what she ordered I watched the customer touch the food moving it around to say, no this is not what I ordered and hand it back. That was my food she touched and I was handed that same container when my order was called. I told the lady i did not want this because I just stood there and watched someone touch it all. She told me it was not the same container and that I was fine and not to worry about it. The food ended in up in the trash as I walked out the door. This is not sanitary procedures and I watched it all happen. I will not order food from sheets ever again from this experience.

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11:41 pm EDT
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Sheetz store 496/online order

On July 3, 2017 at 10:20 pm, I was scheduled to pick up the order I had ordered online at 10:24. They were busy so at first I didn't complain about the wait, finally after 10 mins of standing there, they called my number but only gave me my food, which was already cold. I stood there for a few seconds until the one girl asked if I had a question, I told her I still needed my two drinks that I ordered, she said the guy was making them right then. However, I watched him make two other orders of drinks that weren't even ordered till after i paid for mine that again was preordered. I waited another 10 minutes (which was already 20 minutes after I should have clocked back into giant eagle, which is in the same parking lot) and finally I looked at her and told her if he didn't make my drinks right then, that I was going to lose it. She then asked him if the to go orders drinks were made, and he said that he already made them and that they were in the little fridge/cooler beside him. I flipped out and went back over to work, only to find that my milkshake was all runny from sitting in the fridge for so long. When I got off of work I called to talk to the manager and again sat on the phone for 20 minutes waiting for a manager to answer the phone, but got disconnected. It will be the last time I go to their sheetz, it should have never taken that long to get something that was already preordered, busy or not.

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9:40 pm EDT

Sheetz mto food

Visited our location near us at 940pm and waited for over 20mins not a problem until we go to open our food and it's not only cold but nothing like we usually get. My husband and his brother visit and get the same items weekly. His ordered a quesarito it looked like some one had sat on it and was very skimpy. It was to be the double wrap with cheese and double meat, it was neither.

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7:51 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Sheetz customer service/ military id

On wed june 28th around 830 pm. I stopped at sheetz to get cigarettes. I had my. Military id available to show identification. I asked the cashier for what I wanted and showed her my id. She took my federal id and walked away!.. She came back with my item and stood staring at my id. Not knowing where my birthdate waa. She tried to scan the card. I told her do not scan it you can ruin my card and it will not scan.. I asked her to hand me back my id. I was going to walk out of the store. At the moment she ran my card through the slider on the register.. Demagnatizing my fedetal id card. (it is a 2 hour drive to have this corrected for the card, and now I have to take off wotk to correct it) I then said again to hand me back my hand and held my hand out. To the response of "no, I got this"... Not only did she commit a federal crime my ruining my military id card and making it unusable, but she took it and walked away, and failed to give me the card back when I asked for it. I will be contacting the manager of the store as well. There is nonrrason for this tonhave happened due to an employee failing to know their systems and ruining a customers military identification. I will be sueing the store and I want the employee and her supervisors who were overseeing her fired!

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Resolved

They did nothing besides mark the complaint as " resolved" and accused me of using another persons ID. This gas station is right down the street and i have been going there for years. I still am going to sue them for destruction of personal and federal property. Seemd to be the only answer. And whoever replied with my ID being fake will also have it coming as they have attemptrd to causw defamation of character. By their statement

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6:26 pm EDT
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Sheetz employees

I was getting free Ice from the machine which I asked the employee first how much was the ice which i was willing to pay for regardless so I told my 14 year old daughter which it was her birthday straight A student every year, we was headed on a small road trip, so I told her to go use the restroom because we wasn't stopping anymore the employee not knowing my nephew was in front of her paying for gas she said watch those two girls I think there stealing what would make her say that?because we're black? We have her no assomictiom we were stealing had just walked in the store I just don't understand is this the wY of life...my daughter cried her eyes out this isn't fair mama we just walked in the store I'm gonna make this go viral if it's the last thing I Do!

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4:04 pm EDT

Sheetz cheese dog, cheese steak

On the 26th i stopped and ordered 4 cheese dogs, a ham and cheese sub and a cheese steak sub. The only thing that was eaten was the ham and cheese sub there was half a piece of cheese on the hot dogs if I'm paying xtra for cheese i want a whole slice of cheese. The hot dogs looked like they were 2 hours over in the heating. There was Probally not even 2 oz of steak in the steak and cheese sub and that was so dry and gross. I didn't open any of this til I got home it was dinner for family because I had just spent most of the evening in the hospital. On top of this I waited over 10 minutes for my food.

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9:05 am EDT

Sheetz iced coffee

The coffee was only half full I have a picture this is not the first time and if it looks full its with a lot of ice. I will not be buying a coffee anymore from you and will be telling people about this.you need to lower prices or raise the coffee you put in them.you need to send me some kind of compensation for this coffee even though this has happened multiple times.

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8:03 pm EDT

Sheetz grilled hot dogs

Monday evening 7:55pm Extremely long line no manager on duty just a Cafe employee gray shirt Ashley! Any way'Iwas second in line to pay wthnabout 15 people behind me! I was order 896# 6 hotdogs PLAIN! I watched 12 to15 peopel get their orders and leave! When I got the food I was frustrated and expressed how poor service was! Get out to the car to give children 9-11 yrs there hotdogs not GRILLED Mind you but most likely Poorly made and barely cooked 2 were like ice as if they tried to thaw them!AS I recall when I was saving I did here A person tell another put dogs on roller to grill!

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6:43 am EDT

Sheetz store #22

I went there this morning and ordered 2 hot chocolates which I do regularly. This morning a girl training made our drinks it took 25 min granted that is okay she is learning what upset me was she asked for help and received minimal assistance and then no one checked that drink before I received it and it was ice cold. Again this is not the trainees fault as she did request assistance. Please make sure that your trainers understand that when they don't double check work being completed that is what creates complaints. I would have waited 25 min without compplai t if someone would have assisted the poor girl making my drink.

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1:05 am EDT

Sheetz made to order

Currently sitting in your drive thru for over 15 minutes for two sandwiches and 3 sides... just got told that it will be at least 15 more minutes. That is worse than a sit down meal at a restaurant waiting time. As I type this I am waiting for the girl to give me a refund who came over and said her manager cannot give me a refund because shes on the phone. Now I've been waiting 5 minutes for a refund... so a total of 20 minutes has been wasting... waiting on 2 sandwiches, one of which was a cold sandwhich and 3 sides. This is ridiculous. I will not be back. Oh and to make matters better the manager is currently crying at the drive thru window as your employee tells her she is about to walk out. And she tells me she has called her assistant manager for help twice and hasn't gotten it. Seems like you have a huge issue with your management. The good news is steak and shake is right across the road and they said we will have a 5 minute wait... update steak and shake can actually provide made to order FAST food.

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11:26 pm EDT

Sheetz mto ordering and wait time

On 6-24-17 @11:12pm we stopped at the sheets on 3rd 39 harrisburg/ Hershey pa we ordered 2 of the appetizer samplers, I played for them immediately and at 11:45 asked the cashier if she could check on my order as I watched several people who came in after me and order get their food, the cashier was wonderful and had told me that my order wasn't cooked yet she had them make it immediately, so after an HOUR of ordering and paying for my food I was able to eat. I understand it just opened and employees are probably new but I feel as having to wait an HOUR for my food was ridiculous especially with what I ordered 2 orders of mozzarella sticks, fried pickles and chicken bites.

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12:29 pm EDT

Sheetz food/ fountain drinks

Went to sheetz around 12:30pm purchased a combo meal. Went to get my beverage from the pop station. Tried three different pops, everyone did not have enough syrup in them. They tasted watered down, so I stood in line and let one of your workers know. Only for the manager to go back over and try the tea and come back and say it tasted fine. Of course it tasted fine! It was tea! Needless to say, she did nothing and went back to the kitchen. I am so glad that I paid for a watered down pop! And my sandwhich looked like a kindergartener put it together.

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AmberRo21
, US
Jun 25, 2017 3:50 pm EDT

You act like they mix the sodas themselves. What did you expect them to do?

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10:11 pm EDT
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Sheetz chicken po boy

I ordered a chicken po boy and not only was it very sloppily put together, the top bun was completely off the sandwich, I also got a big mozzarella, and it was very burnt. The po boys cheese was all over the wrapper and there was barely any slaw. There was also no marinara on my big mozz, we didn't look until we got home, and it's not worth driving all the way back out in the rain to get. I'm all around very disappointed in my sheetz meal.

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1:15 pm EDT

Sheetz mto/customer service

I ordered popcorn chicken and mozzarella sticks at the Rochester pa location on 6/23/2017 around 1:30pm. I waited 20 mins and watched people who ordered after me get their food. Asked about my food and found out they never even made it. I told them my order again and when I got the food the lady said sorry about your wait and laughed at me. Im so disappointed in this store anymore

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4:06 pm EDT

Sheetz refill cup

I went in to Sheetzs in Staunton Virginia on my way to work and bought a refill cup and filled it up. The only reason I got this cup is since the side of the cup clearly states that refills are 59 cents and I had a employee and the manager tell me that it's 59 cents just to be sure. When I went back to get a refill it cost me more than what was stated on the cup. This is the second cup that it has costed more than what managers, employees, and the cups have stated. I would like to know why this is happening.

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Sheetz In-depth Review

Overview of Sheetz: Sheetz is a popular convenience store chain that offers a wide range of products and services to its customers. With numerous locations across the country, Sheetz has become a go-to destination for those looking for a quick and convenient shopping experience.

Location and Accessibility: Sheetz stores are strategically located in easily accessible areas, making it convenient for customers to visit. Whether you're on a road trip or simply need to grab something on the go, you can count on finding a Sheetz store nearby.

Product Selection and Quality: Sheetz offers an extensive selection of products, ranging from snacks and beverages to freshly made sandwiches and salads. The quality of their products is consistently high, ensuring that customers receive delicious and satisfying items every time.

Pricing and Value for Money: While Sheetz may not always have the lowest prices, their products offer great value for money. The portion sizes are generous, and the quality justifies the price. Additionally, Sheetz frequently offers promotions and deals, allowing customers to save even more.

Customer Service and Staff: The customer service at Sheetz is exceptional. The staff members are friendly, knowledgeable, and always ready to assist customers with any questions or concerns they may have. Their dedication to providing excellent service enhances the overall shopping experience.

Cleanliness and Hygiene: Sheetz maintains a high standard of cleanliness and hygiene in their stores. The facilities are well-maintained, and the staff regularly ensures that everything is clean and tidy. This attention to cleanliness creates a pleasant and comfortable environment for customers.

Convenience and Efficiency: Sheetz is known for its convenience and efficiency. The stores are designed to facilitate quick and easy shopping, with well-organized aisles and clearly labeled products. The checkout process is streamlined, minimizing wait times and ensuring a smooth experience for customers.

Loyalty Program and Rewards: Sheetz offers a loyalty program that rewards customers for their continued patronage. By joining the program, customers can earn points on their purchases, which can be redeemed for various rewards. This program adds value to the overall shopping experience and encourages customer loyalty.

Online Presence and Ordering: Sheetz has a strong online presence, with a user-friendly website and mobile app. Customers can conveniently browse through the product offerings, place orders, and even customize their items. The online ordering system is efficient and reliable, making it a convenient option for those who prefer to order ahead.

Overall Experience and Recommendation: Overall, Sheetz provides a fantastic shopping experience. From their wide product selection and quality offerings to their excellent customer service and convenient facilities, Sheetz consistently delivers. Whether you're in need of a quick snack or a full meal, Sheetz is a reliable choice that I highly recommend.

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+1 (800) 487-5444

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