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service
I order food as always and a little girl, im asuming was family, came in and went behind the counter where they make the food. No gloves or anything. Dirty child behind where the employee was making food just talking. She didnt do anything wrong but I'd rather not have a child who doesnt work there nor had any clean clothes on behind a working counter...
Read full review of Sheetzemployee
Her name was Flonda and she was very rude and disrespectful. I asked for two things at the counter and she said I needed to wait because she couldn't do both things at once and kept exhaling loudly at me and she threw my stuff in a bag and pushed the bag at me. I always go to this sheets because I live right at it but nobody there has ever been this rude to me ever. Everyone always asks how I am and I always ask them and they ALWAYS have a smile on their face. She had a frown and said what do you need very rudely and acted like she wanted nothing to do with anyone which isn't how you should be acting with the job you have.
Service
I just went into sheetz to buy a bottle of water and cigarettes. Before I finished I asked if i could still scan my sheetz card. The kid was the only one on the register and it was pretty busy, but he was pretty rude and simply said no it's too late. I hadn't paid yet and had the card in my hand. Not the biggest real but I thought you should know what...
Read full review of Sheetzcondition of gas station grounds
I was pumping gas on pump for in Tappahanock when I turned and jabbed my foot into a piece of metal that was sticking out. It did break the skin though not deeply. But it HURTS enough that I'm limping. I did speak to the manager and he said he would get maintenance on it. But honestly I think the place is due for a remodel outside since it was allowed to get to this condition. I have a scratch though I would not be surprised if it has a bruise. I would hate for someone to get hurt worse.
fuel
I get Diesel Truck fuel at this store ever other day because my company is part of Sheetz fleet cart program and they have the dual truck pumps. Unfortunately they never change their receipt paper and I must go inside to get the hard copy my company requires. I wouldn't mind, but its BS I have to wait in line to get something I should be able to get at the...
Read full review of Sheetzwait time and refusal to sell tobacco
I was in your ashtabula store tonight. We waited 10 minutes at the counter before the attendant helped us. After he rang us up I asked for a tobacco product and he refused to sell it to me because my girlfriend didn't have her ID with her, I presented him with my ID and he still refused to sell. Is this your store policy? I'm a 32 year old man if I walk in with my kids with me are you going to refuse to sell me chewing tobacco because they don't have IDs? Ridiculous along with completely unprofessional and rude!
management integrity/ theft
Tiffany Miller casually steals money from registers (actually I think its when shes done counts because then she knows if the losses are minor enough to keep away consequences. Usually its 20 or 40 dollars. A few months ago, counts were off several thousand dollars, which led to to the twrminagiob of kelsi holmburg, but until tiffany was told by another manager that there was investigation, she was part of that loss. Give her enough time she will do it again, check her employment history. Also she is very open with how rude she is is to people of color, anyone with a foodstamps card, elferly ladies who need air in their tires, etc. Ive lived by the hospital the last 3years and have never been more personally disrespected by than I have by her, not to mention the common complaints in the office I hear about her all day. Sheetz is a big part of my daily living, but I dont go to this one anymore because of her
order and employee
It is not the first, second or third hell a fifth time that everytime i order a meal, my order looks disgusting, messy or is just COMPLETELY wrong! I am sick and tired of having to deal with this, or having to drive a extra 15 minutes to go to another location. There is one specific employee, that every they do my food, they ALWAYS find a way to mess it up!...
Read full review of Sheetzmanager and unprofessional acts of employee
I feel like that its very unprofessional.. that employees talk about personal topics while working and not paying attention to customer needs that can be over heard out on store side where customers are.. as I was leaving after purchasing my beverages and snacks there was a young lady and man in uniform grope each other.. is this how sheetz managers and...
Read full review of Sheetzbrandon turner
Employee name is Brandon Turner at the yadkinville location and he is harassing female customers asking some for "one night stands" he is making my fiancee and other women feel very uncomfortable and it's about to cause a problem for himself if he keeps it up! Because Im a guy who really doesn't care about making a screen and solving the problem myself
made to order food
I ordered boneless wings on August 8, 2019 at the sheetz on curry hollow road in Pittsburgh, PA. The order was made on the made to order screen and as i was eating them when I got home i found a hair in them. I pulled it out and continued to eat and then found another. I would appreciate a refund for the hairs found in my food. HAIR IN FOOD HAIR IN FOOD
the store is filthy
You just opened a new Sheetz in Daleville, VA. As a person that travels all over, it is the dirtiest store I have ever been to. Yes, it has been only opened for a few days, but their is absolutely no pride in keeping it clean! I have never seen the bathrooms so gross, food spilled all over the place and trash on the floor at a Sheetz. As a mother with two kids in travel ball, we search for your stores across the east coast. The Daleville store needs significant help ASAP.
the food!!!
I order from the online app almost EVERYDAY. Not only did the GREASE from the tater tots STAIN my pants, the sandwich I order was completely WRONG and disgusting looking. I order a ham, egg, and cheese with bacon.. they put ONE piece of bacon, disgusting, rubbery cheese, AND SAUSAGE. I couldn't even eat. I'm so unbelievably mad, I may never order again. I included picture of the greasy bag, the disgusting sandwich, and the sandwich in the damn trash where it should've been to begin with. Get your old staff back. I'm sick of these people that have no idea what they are doing.
cashier
I was there getting a caramel brownie milkshake which was about 5$, and 2 generic ice cream sandwiches. The cashier scanned each item 2 times and charged me 30$. I have never been so furious in my life it should have been 15-17$. When I told him of his mistake he yelled at me and told me and my friend he knows how to do his job even though I clearly saw him do it twice. I have never been so embarrassed in my life. I will not be returning to sheetz
food was very bad. forgot majority of the things that were asked for.
a worker with curly hair was making our order. nachos had no chili like i asked for and the wraps had no mayo like i asked for. the bacon was longer than the wrap. the nachos were cold by the time i even got to the car. i waited about 15 minutes to get bad cold food. i said thank you for the food and got a "yup" back. the yup was said rudely and he had an attitude when saying it.
Read full review of Sheetzcashier
I go to Sheetz every day. Either before work or after. So it's especially disheartening when I get treated so rudely by an employee. Whoever was cashier around 5:30 (older and heavier set) should not work customer service. All I asked for is if there was anyone to change the coke fountain soda because it was out. It happens pretty often to me and normally someone just either asks me to wait a second politely or will give me a drink coupon for next time. This gentleman looked at me like I was stupid, proceeded to roll his eyes and then got all defensive for NO reason and yelled at me that there were only 3 people. Literally all he had to do was tell me that they were short staffed and that it would be a minute and I would have understood. Not treat the customer like [censored] for no reason. It's really disappointing when you work for 12 hours and had a bad day and then come in to get a soda only to have an employee treat you so rudely for no reason.
gas
I pulled into the gas station and notice that some of the pumps were closed. They had were covered. So I got right behind another guy that was using one that was working. He finished and was pulling away and I was pulling up when this guy that was doing whatever with the gas came up and put the bag right over top of the pump and closed it on me. Hr was so ignorant. He closed every pump in that place at once. You probably lost a hundred people today getting gas. It's Sheetz 133. I'm going to try to add a photo of my sheets ID card. I've never seen someone do that at a gas station it was ignorant I don't know what else to say
breakfast sandwich
I nearly choked on a piece of paper that was found inside of my sandwich. I couldn't finish the sandwich because I was disgusted by this. The pictures shows the paper and receipt number. I would like a follow up from this as to the corrective action that will be taken to not allow this to happen. Someone could get seriously hurt from this type of negligence. Thank you.
service
I'm come in the same store multiple times a day with an online order. Tonight the same guy that rings me up 99% of the time for juul pods and my online order wanted to be ignorant.
First off the online order wouldn't go through, I'm contracting as I'm 8 months pregnant, so I would have had to stand there while they slowly make my chicken ceaser salad wrap, which I wasn't to upset about. But then he wants to Id me knowing I come in there and spend tons of money on food and juul pods. I didn't have my purse with it being 11pm at night and I live right behind the store. My boyfriend came back in to get me my pods and he said no I need her Id. they don't even id us anymore due to how much we come in. They know us by first name basis. First off, hee was rude as [censored], and second off we come in multiple times a day to buy the same thing.
You all will not receive any more of our money as we will drive the extra 15 minutes to another Sheetz. Also, you have given my boyfriend food poison a week ago and we didn't say anything but now we will surely be contacting the health department since or tacos we're bad.
Good for him for actually doing his job and id someone but we are regulars that he never ids any other time.
mto food
I ordered a quesarito with extras, which totaled out to be almoat 9$ in itself. It was being split between two people. What was recieved was a poor excuse for a quesadilla with simply chicken and tomatoes on it which personally i do not like. I paid nearly 9$ for an item and recieved a barely 5$ one. There was even the correct tag on the container so it wasnt a mix up which is understandable. But with 3 people waiting on food total as it was late and not busy you would hope they could make sure orders were correct.
Overview of Sheetz complaint handling
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Sheetz contacts
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Sheetz phone numbers+1 (800) 487-5444+1 (800) 487-5444Click up if you have successfully reached Sheetz by calling +1 (800) 487-5444 phone number 0 0 users reported that they have successfully reached Sheetz by calling +1 (800) 487-5444 phone number Click up if you have UNsuccessfully reached Sheetz by calling +1 (800) 487-5444 phone number 2 2 users reported that they have UNsuccessfully reached Sheetz by calling +1 (800) 487-5444 phone number
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Sheetz emailsjcampbell@sheetz.com100%Confidence score: 100%Support
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Sheetz address5700 Sixth Avenue, Altoona, Pennsylvania, 16602, United States
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Sheetz social media
Most discussed Sheetz complaints
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