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1.0 1490 Reviews

Sheetz Complaints Summary

14 Resolved
1476 Unresolved
Our verdict: If considering services from Sheetz with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Sheetz reviews & complaints 1490

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Newest Sheetz reviews & complaints

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M
1:49 pm EDT

Sheetz the made to order meals

I have visited the Sheetz in zip code 17013 for awhile now and every time i go, i have an issue with not getting my meals as ordered. Most times i don't even get something in the bag that i paid for. I have lost at least $20 over the span of a year of things not placed in the bag. If this experience continues, i will no longer support Sheetz. Please get a better handle on your employees and more training if need be. They need to read what is on the screen and give the requested order as placed.

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M
11:22 am EDT
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Sheetz food

i went to the Beale Acenue store on my lunch break and it's always busy so i hurried and ordered my food as soon as i got there so i could be back to work and eat my food within my 30 minute break. The food don't take long so they called my number and gave me my salad . i drove 10 minutes to my job and finally got to sit down and eat only to find out that they had given me no dressing that i had ordered with my salad and they got the order wrong anyway and put things on it i hadn't ordered. so i spent my lunch running o sheetz to get a good salad like i do almost everyday and i couldn't even eat it. i go to sheetz all the time and i'm very disappointed

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M
8:51 am EDT
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Sheetz mto

Tuesday night after I got off my shift at work, I stopped by Sheetz to get some gas and grab some food. I got the 2 for 5 meal deal, Mac n cheese and half a sub. I ordered it with buffalo and ranch, when I got back to my car I opened it up and it was DRENCHED in sauce. I tried my very best to pick some bread off and it eat that but I couldn't stomach it. The mac n cheese was a bowl full of cheese and a few noodles. I love sheetz but was very disappointed by this!

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Z
11:49 pm EDT

Sheetz frozen mocha

I absolutely love your frozen mochas and get one everytime I go to sheetz sadly tonight my order was completely wrong 😒😡 I always order the large toasted marshmallow with white chocolate extra marshmallow extra espresso and extra chocolate but tonight I got some kind of vanilla mocha that has no toasted marshmallow flavor or espresso flavor (its not even the right color its completely white when its usually a light brown color) at 1st glance I though ok it may just be a little off which would of been no big deal but its just completely wrong and I am very disappointed in it

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D
8:37 pm EDT
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Sheetz lottery machine

Went to use lottery machine and a female worker was doing her ticket inventory. (Which I only found out by asking after she claimed the machine was down and not working. ) no, apology from her for the inconvenience just a cold demeanor and response which to me seemed as though I was annoying her and interrupting her 9:26pm closing routine. ( if I had to guess)

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B
5:18 pm EDT

Sheetz mto

I had did an online order for a pepperoni melt. All I wanted was the pepperoni, cheese, and light Marinarra sauce on a pretzel roll. Let's start with the bag. It had sauce at the top. Ok maybe it was on the person glove no big deal. Get into the bag, the sandwich was covered in sauce. I opened up the wrapper and the pretzel roll looked burnt. The sauce was oozing out of the sandwich when I asked for light sauce and the pretzel roll was burnt, stale, and hard to even bite down on. From a person who has been working in the food industry for 13 years was very upset about this.

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K
11:02 am EDT

Sheetz container that you put chicken bites in.

I have gotten the boneless bites quite often. And i normally get them tossed in the garlic parmesan. And it seems that the last several times the sauce leaks out cuz it was put in a cardboard box which seaps and leaks the sauce. I have actually gotten boneless bites once where it didnt leak. He put it in the container that you put the fried cheese curds in.

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E
7:16 am EDT
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Sheetz food

I stopped on the way to work today to get myself and a coworker and breakfast sandwich. When I started eating mine I was embarrassed that I had gotten her the same thing. The biscuit was dry and fell apart, and tasted like it was very old. I this was unusual for sheetz... but it's going to be a while before I stop there for breakfast again. I have never had this problem before so I don't know if there was a recipe change or different provider. But It was a big waste of 10 dollars and I wish I had gone to McDonald's

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P
10:51 pm EDT

Sheetz hair in my food!!!

Just looked in my cup and I have a piece of hair in my food! The people in the back should be wearing something to cover their hair. There is guys back there with facial hair and it's exposed. To spend money and find hair in your food is just nasty. Plus the guys were pissing off. They took long to get me my food. Sorry but I can't even eat this now. Just spent money for nothing and I know it's not your fault but please tell these guys get a hold of it.

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Update by Pete Rivera
Jul 26, 2018 10:43 pm EDT

Not happy at all with the service I had to deal with tonight. First off I ordered two simple things off the menu a cup of tater tots and Mac and cheese bites and didn't get my order for 20 minutes. And I was the only guy that was ordering at the time. I paid for my order already and the guy that was ordering and paid for after I was waiting for food got his food before me. Me while I'm standing waiting these two jerks are sitting back there giggling and pissing off that they forgot what my order was. They forgot to put my tots in the fryer when the guy after me purchased fries. And to top it off they over loaded the fries cause they were rushing to make my food knowing that they messed up. It's bad when you hear one of them say you got to remind me to make that. It's total [censored] cause my fries are too salty to eat and they want to just jerk off and play back there and it's not like it was busy that my order got mixed up. How do you forget an item when there's only two?!?!?!

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T
5:51 am EDT

Sheetz the manager told me that the sheetz card discounts were not working

I came into sheetz at the corner of pearl rd and whitney rd (44136) it. Was about 2am on 7-23-18 and the manager told me that the sheetz card discounts weren't working and I would receive no reward points . However out of habit I produced my sheets card and after my items were scanned it started discounting my items . So I told the manager and she came over to the register and suddenly the discounts were gone and my price went back to full price and she then said that I wouldnt get .
$0.03 off a gallon. I've never had this happen in the past so I wanted to
To say that I enjoy doing business at sheetz that's why this is surprising . Could you please look into this so I can continue to come to sheetz .

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C
8:37 pm EDT

Sheetz schmuffin

I recently purchased a sausage egg and cheese muffin from your store in Emporium PA. And I was completely disappointed with the product. My English muffin was barely cooked the egg on it was ridiculous it was like you put powdered eggs next time together and throw them on the grill. I use this app solutely love those schmuffins! I don't know if you changed the egg but it was disgusting and I couldn't even eat it. You really should use real eggs when it comes to those sandwiches. I will probably never buy one from there again when I go to McDonald's and buy one that use real eggs great tasting sausage and the cheese is actually melted. That's another thing the sausage that was on that muffin was so Bland and disgusting. In my opinion I think you need to switch to real eggs and better sausage.

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J
10:29 pm EDT
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Sheetz icee machine

Every time I go into the new oxford pa store (brand New store) the cole slushy is down or broken! I stop there specifically for the coke icee, and Im always dissappointed! I end up going over to The neighbor Burger King and spend my money on their food and slushie.
I really thought this store was a blessing as I love the food and gas! Too bad the manager doesnt care enough to take proper care of the icee machine. (I worked at Royal farms as a mgr). The machine isnt that hard to keep up with! So sad!

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T
4:20 am EDT

Sheetz treatment of employees by other employees

I know someone that works at Sheetz in Roxboro NC. They are constantly being harassed by another employee named Ashley.
She makes thing employee feel really bad about themselves and singles out this one employee.
This Ashley is an assistant manager I believe and she should be rude or degrading to other employees.
This one employee gets very upset because she is constantly being ridiculed by Ashley.
Something needs to be done about this because you are soon going to be losing a great employee and some very loyal customers...

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L
7:10 pm EDT
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Sheetz food

Hello, as a frequent customer of your store, I am VERY disappointed that you guys have removed your fried pickles from your Made- To- Order section. I used to come there every night after work to get fried pickles and now I have to get [censored]ing tater tots. They're trash compared to those grease balls of heaven. PLEASE reconsider them on your menu! I'm sick of having awful diarrhea from those tater tots, and if I'm going through that hell all together it better be for them [censored]ing fried pickles. After parties me and friends would all get fried pickles and now we just get fried and imagine your fried pickles.

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D
1:11 pm EDT

Sheetz mto food

Although I am yet a loyal customer of Sheetz, especially in my town, I have been sorely disappointed on my last two visits. Two days ago, I was ne a rly 10PM getting home, so I stopped at Sheetz and ordered a grilled chicken salad. As I began to eat my salad at home, I realized that there were 3-4 lettuce stalks, 3-5 hard banana pepper stem sections, and some wilted greens in my salad. As I was hungry and it was late, I continued to eat the salad. I began to feel a bit queezy, so I threw out the remainder (about 1/3). By the next morning, I was VERY I'll with stomach cramps, nausea and diarrhea, which lasted for several hours.
I chose to give it another try today. I ordered a "steak" wrap. The image led me to believe that I would be getting thin beef strips, like usually found on a Philly speak sandwich. What I found in my sandwich was very low quality, extremely greasy hamber instead. Needless to say, I didn't finish my sandwich today either. I am hoping that I will not experience anything like I did a couple of days ago. I am very disappointed in these recent occurrences! I plan to continue supporting my local Sheetz, however, I will be FAR more wary of the food decisions that I make here! Thank you.

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K
4:36 am EDT
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Sheetz service

On July 19 the around 5 am. Me send my fiance was stopping by there like every morning before he goes to work we seen a great special on hot dogs so we got 3 I'm at the counter paying now we have had trouble out of this woman before I let it go through first time. She has red hair works on third there. She called my number I was saying she looked at me I said I'm right here she give me this awful look and threw my food at me on the counter and says well next time you need to be over here. There was 2 managers neither said anything. I'm tired of the way they let there employees talk to people

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10:33 pm EDT

Sheetz mto service

I ordered my food which consisted of ONE order of mozzarella sticks at 11:08 on 7/17/18. I waited and watched my food get put in the fryer then taken out and put into a bag then they sat on the counter for about 10 mins. They begain giving out food to the people that ordered food after me. I didn't get my food and leave until 11:21. Sheets has also been very reliable but tonight's service was just bad all around.

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C
6:41 pm EDT

Sheetz reward "pointz"

They have absolutely no way to give complaints or no customer service numbers and I believe their employees are stealing customers loyalty card numbers and using others "pointz." And when finding the number and calling I am told that there is nothing that they can do. I know that "points" have to be redeemed on your cellphone but there is also no way to see past transactions and purchases. I dont understand how you have an app and dont have any customer service selection or contact selection. Please do something, since this is not the first time this has happened to someone and I am 100% sure not the last. I am about to ditch Sheetz all together and go to GetGo. And I know a lot more people willing to do so, also we all know a handful of people won't matter to a company who is making BILLIONS and a handful of people don't matter to them.

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M
11:10 am EDT

Sheetz mto pizza

While traveling from Pa to NC, our halfway point and favorite place to stop is sheetz in Chester VA. We made our religious stop last Wednesday and again on the way home today. Both times I order two personal pep pizza. Both times the pizza was raw in the middle and burnt around the outside. They did make me a new one last week but it was pretty much the same thing. This has be the most disappointing trip by far.

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K
8:35 am EDT
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Sheetz gas pumps

7/16/18 I pulled into the gas pumps at Sheetz in Clarks Summit Pa., 1st the pump I chose didn't work, 2nd I had to pull to another peeved me off, 3rd it wouldn't take my sheetz reward card so I got no discount, 4th it wouldn't take my Weis rewards card received no discount there either, 5th when my gas was pumped I pressed I wanted a receipt and low and behold it said see cashier, 6th if I wanted to go into the store I would have. I want my discounts as I pumped 40.00 worth of gas at 3.07 a gallon. I should have went to Sunoco down the street in which was 3.02. I won't go t sheetz again with all this trouble.

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Sheetz In-depth Review

Overview of Sheetz: Sheetz is a popular convenience store chain that offers a wide range of products and services to its customers. With numerous locations across the country, Sheetz has become a go-to destination for those looking for a quick and convenient shopping experience.

Location and Accessibility: Sheetz stores are strategically located in easily accessible areas, making it convenient for customers to visit. Whether you're on a road trip or simply need to grab something on the go, you can count on finding a Sheetz store nearby.

Product Selection and Quality: Sheetz offers an extensive selection of products, ranging from snacks and beverages to freshly made sandwiches and salads. The quality of their products is consistently high, ensuring that customers receive delicious and satisfying items every time.

Pricing and Value for Money: While Sheetz may not always have the lowest prices, their products offer great value for money. The portion sizes are generous, and the quality justifies the price. Additionally, Sheetz frequently offers promotions and deals, allowing customers to save even more.

Customer Service and Staff: The customer service at Sheetz is exceptional. The staff members are friendly, knowledgeable, and always ready to assist customers with any questions or concerns they may have. Their dedication to providing excellent service enhances the overall shopping experience.

Cleanliness and Hygiene: Sheetz maintains a high standard of cleanliness and hygiene in their stores. The facilities are well-maintained, and the staff regularly ensures that everything is clean and tidy. This attention to cleanliness creates a pleasant and comfortable environment for customers.

Convenience and Efficiency: Sheetz is known for its convenience and efficiency. The stores are designed to facilitate quick and easy shopping, with well-organized aisles and clearly labeled products. The checkout process is streamlined, minimizing wait times and ensuring a smooth experience for customers.

Loyalty Program and Rewards: Sheetz offers a loyalty program that rewards customers for their continued patronage. By joining the program, customers can earn points on their purchases, which can be redeemed for various rewards. This program adds value to the overall shopping experience and encourages customer loyalty.

Online Presence and Ordering: Sheetz has a strong online presence, with a user-friendly website and mobile app. Customers can conveniently browse through the product offerings, place orders, and even customize their items. The online ordering system is efficient and reliable, making it a convenient option for those who prefer to order ahead.

Overall Experience and Recommendation: Overall, Sheetz provides a fantastic shopping experience. From their wide product selection and quality offerings to their excellent customer service and convenient facilities, Sheetz consistently delivers. Whether you're in need of a quick snack or a full meal, Sheetz is a reliable choice that I highly recommend.

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Sheetz contacts

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+1 (800) 487-5444

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