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1.0 1490 Reviews

Sheetz Complaints Summary

14 Resolved
1476 Unresolved
Our verdict: If considering services from Sheetz with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Sheetz reviews & complaints 1490

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Newest Sheetz reviews & complaints

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J
4:07 pm EDT

Sheetz your cheapness in codiments

You know it's bad enough now that you charge for every little damn thing extra even though you already make billions. Now you have to be cheap [censored]s and not give enough in condiments! I order 3 orders of cheese sticks and got one thing of marinara even though I ordered it with every order of cheese sticks. Your prices are getting freaking ridiculous and now your pulling that crap. Get the greed out of your [censored] and start showing some damn respect to your customers!

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L
1:32 pm EDT

Sheetz drinks

Unfortunately, today I was at Sheetz and had another bad experience with my drink. I ordered a smoothie and the first problem is that I got a 16 oz ice chunk with peach syrup for over $4.00. I go to the Ephrata store in PA and I do enjoy Sheetz. This is not my first bad experience there. I ordered a peanut butter milkshake a few weeks ago and got no choc or PB swirl. No choc chips on top. The presentation was just bad. The milkshake was ok, but not great. I don't spend a lot of money going out to eat, or buying drinks etc and Sheetz was one of my favorite places to have these splurges. I will not be spending my extra money at Sheetz again. I know, again this is most likely an issue at the Ephrata PA store. I just wanted you to be aware. This has not my first time I was unhappy with what I have ordered there. Thank you. Have a nice Day.
Lauren Stophel

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C
2:19 am EDT

Sheetz spoiled milk

I ordered a large frozen vanilla latte with 2% milk added caramel and whip cream... usual order. I also got a large frozen sugar free vanilla latte added expresso. I got my drinks and left. I got home and the sugar free vanilla was a mocha and the other drink tasted like spoiled milk. This order was from the sheetz establishment in Rome, Pennsylvania... not my home town.

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S
9:34 pm EDT

Sheetz customer service

Hi,

I have received poor customer service from your Sales Associate name "Caress." I am regular customer living nearby the store. When sales associate saw me she did not come from what she was doing. The other sales associate called her twice to help me and finally she came to the counter. I can spend my money anywhere I like and don't want to see this sales associate attitude again.

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F
9:02 pm EDT
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Sheetz fried pickles

I am devastated that the fried pickles were taken off of the "you pick 3". I cannot believe the audacity of whoever took off the best food choice on the menu. The fried pickles were the absolute perfect combination with the mac n cheese bites and mozzarella sticks. Without the fried pickles Sheetz is not the same. I have ALWAYS supported your business in the WAWA vs Sheetz debate. I have defended you for half a decade now and you commit this brutal crime. I highly encourage whoever made this decision to rethink because without the fried pickles millions of customers are suffering. You'll be hearing from my lawyer.
Thank you.

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G
8:00 am EDT
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Sheetz smoothies

hello me and my girlfriends went to sheetz tismorning for are normal smoothies on 7/8/18 when we got there and put our orders in we was the only two in the whole store i went up and payed for my order we waited and waited for our smoothies 30 min later we finally get them they wasnt blended barly had to give them back to the girl to blend again another 10 min goes by she handed them back to us still wasnt blended i asked for the manager she got a attitude with us so we desided to leave didnt want to cause and big arguement over it so i am writeing you all to see if you all can fix the problem thanks much

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C
10:18 am EDT

Sheetz food

I bought a 7$ sandwich and 3 to 4 bites into the sandwich I noticed a bubble gum colored looking goop at the bottom of my sandwich. Me, my fiance, and our best friend thought it looked super weird and questionable. Im not one to be overly weird about my food either. So I took it up to the girl at the food area, she didn't even really pay attention to me and just said "it's probably pepporoni dye" and shrugged me off. She didn't even look at the sandwich. I just said okay and walked away. I got back to the table and pulled my sandwich apart and it smelled sour and bitter and tasted just as such. It was super super gross and I didn't really get an explanation.
I just wanted to know what it was.

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G
12:49 pm EDT

Sheetz subs and hot dogs

Yesterday me and my family and friends stopped at Sheetz on the way home from a firework show. 3 of us had orders and they were not great. The hotdogs were cold and subs sloppily made. I love Sheetz and hate when this happens. Thank you for helping me. Sheetz is the best. I hope that something can be done about this. I shop at Sheetz everyday and I wish that everyday could be just as great as most. Thank you for your time and help into this matter

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S
12:14 pm EDT

Sheetz checkout lines

I am becoming irritated at your new push for beer. Your customers are not all truck drivers and college students. Families come into your stations too. I understand the money making aspect, but I am ready to personally boycott your places, because I feel like I am getting gas at a bar. It's not just that you sell it, but you make it impossible to turn a blind eye. There are two Beer sale lines and one fuel line when you go to check out. There is always a line forever long at the fuel line because most people are buying coffee or lunch along with their gas. While we wait, and risk being late to our jobs or other commitments, the beer registers sit unused. Your daily commuters are not stopping for beer on their way to work. Please start catering to your customers, or your sudden rise of success will begin to slow. Personally my friends and I will choose elsewhere. I can't speak assuredly for the rest of your customers, but common sense says a change needs to happen.

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A
Anita Bawnghit
, US
Jun 30, 2018 12:38 pm EDT

Are you kidding me with this? You're boycotting a store because they sell a lot of beer? gtfoh

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K
6:57 am EDT
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Sheetz gas discount

I shop at Weis, and had 20 cents off a gallon of gas. Went to Sheetz on Middletown Road, Hummelstown, PA, this morning to use it (it expires on 7/4). I went inside to get my discount & pay, but when I went & pumped my gas, it never gave me the discount🤨. This is not the first time this happened to me, at the same Sheetz location! Each time this happens, the manager is not helpful, and I end up having to go to Weis to get my money refunded. This Sheetz is the closest to my house, so that's why I go there, but I always get screwed overwith my gas points. I sure hope you get back to me with a solution!

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S
6:29 pm EDT

Sheetz food order

I ordered a 6 inch sub from the Sheetz in Haymarket Virginia. I had to wait 30 minutes for my food. During which time when anyone would complain about the wait as there were many other people waiting your staff would yell we are really busy. Including when one older gentleman complained and walked away your employee said I don't give a [censored] behind his back. After receiving my sub and leaving promptly because I waited so long I found that it was not made correctly including not having jalapeños when I asked for them and instead of mayonnaise They had put sour cream on my sub.

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J
2:15 pm EDT

Sheetz you beer service

Ok someone explain to me please John and I went in sheetz in the Natrona Heights I order food John went and got a couple of beers he stood in line behind me I went to the counter to pay for my food since I walked in there with John and my granddaughter who is 7 he wanted to see my ID since John was buying beer oh separate transaction I said what are you kidding me my ID was in the car he said in order for John to purchase the beer I would have to either get my ID or leave the store for 3 minutes than come back in are you kidding me John was so mad he put the beer back so that I could pay for the food. So you telling me if I walk in there with someone I don't know I will be carded. He said I know your together. Stick that beer. I don't even drink beer. Tell me what I am missing here this doesn't make sense to me...we're they going to card a 7 year old also. I am so pissed...oh he wouldn't check me out so that why John put the beer back he wanted me to go outside for 3 minutes than he would let me purchase my items. What the hell.

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Omeomya
, CA
Sep 12, 2018 2:12 pm EDT

So you are upset because the cashier is following company policy? They check the ID of everyone, if you don't like it, they gave you the alternatives.

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J
4:20 pm EDT

Sheetz food was dropped on floor then used for a customer's order

While in your location at hwy 42 and Amelia Church Road in Clayton, NC I observed an employee drop what appeared to be a hamburger bun or similar type of bread. The employee looked as if to see if anyone had noticed and picked it up and used it to make a sandwich for a customer.
When I checked out I observed the employees name tag. It read "Ashley".
This was quite disturbing as I am a regular customer and order made to order food on a regular basis. I will no longer go to this location.

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A
12:30 am EDT
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Sheetz discontinuing items

I went to the sheetz at 4th and Philadelphia streets only to find out you have discontinued the edible cookie dough, and I could no longer find the "walking taco" option on the touch screen menu therefore I left without purchasing anything for myself.

I am so very frustrated anymore when I come to your stores in Indiana, Pa. The updated menu I find confusing at times. It is sad that when i visit any out of town sheetz store I can find things easier.

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R
6:53 pm EDT

Sheetz Blueberry smart smoothie

To be honest this is awful. It tastes sooooo bad like you are drinking sugar flavoring and greek yogurt... Where is the berries?!
To be honest this is disgusting and I will certainly not be ordering it again. The only thing I want people to know is how disguising this smoothie is. I wish that it wasn't so repulsive and I could drink it. I threw it out as soon as I tasted it. It was a waste of five dollars! That is soooo expensive for this piece of poop. I would like a refund since I threw it out and because the drink tasted so bad.
Thank you hopefully you resolve this.

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K
5:30 pm EDT

Sheetz mto frozen drink

I came in today and ordered my usual drink that I get everyday. The manager was the one who made my drink and went to set it up on the counter and spilled it all over me. My shirt is ruined and im very upset about this. She did apologize, but most of the drink was spilled and she didn't even offer to make a new one. I come to this store alot and everytime I come it's always something. Really debating if I will ever even return smh.

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J
3:44 pm EDT

Sheetz mto order order 4233480

Went to pickup order, waited for it after 25 minutes after order time, paid for it got to vehicle realized that was never given order of onion rings. Had to go back in wait in line again for 10 minutes only to get my COLD onion rings. Then when we got home the subs were wrong. The attached pic was to have tomatoes and lettuce and did not have either. All the subs were to have heavy mayo and barely had any hardly any tuna salad at all for almost 8 dollars. Not a very good experience at all at Sheetz that evening.

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A
9:48 pm EDT

Sheetz employees and knowledge of pa state laws

Tonight I stopped into the Natrona Heights, PA store with my 30 year old boyfriend (I am 24)... he was grabbing a six pack of beer on our way home from work and unfortunately I had left my entire purse at our work place, where I am a certified BARTENDER. He was denied service because I didn't have any form of ID on me. So we left. Upset because I understand all of the liquor laws in Pa, I called the store. I spoke with a female employee named Danny and asked why we got denied our purchase, the response was because "we ID everyone in the party" I said that that was okay but he was 30 years old and that's not how the law works. Any persons over 25 in Pa is allowed servic of alcohol and that is called the Pizza Hut Law. What happens to us tonight was unreasonable and when I asked Danny if she would have carded a 13 year old or younger with the same 30 year old she said no. So I am just wondering why your company accepts this kind of discrimination and neglect of law?

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A
6:05 am EDT

Sheetz complaint on a employee named deb

This employee named Deb our at the Sheetz on the corner of 422 & 388 in New Castle Pennsylvania 16101. Is so rude & nasty to the customers she should not be working the cash register! One of the other employees told me that she had so many complaints on her before that they would only let her keep up with the coffee then for some reason put her on the register. She will roll her eyes at you talk about other customers & employees once they've left. She definitely is NOT a people person & should NOT be working with the public. I will let people go in front of me just so I dont have her wait on me I've seen other customers do this also just so they dont have to deal with her. It makes me not want to stop there in the morning. She needs to be talked to her about how she treats people! I hope this issue is resolved!

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H
11:39 am EDT
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Sheetz customer service /order to go

Placed an order through mobile app. Went to pick up my order at register in which I am supposed to pay and receive my food. Instead the woman told me to pick it up near the kiosks where everyone else is supposed to. I waited several minutes watching each employee walk passed me. By the time I spoke to someone and got my food it was cold! Meanwhile the woman who finally gave me my order was frustrated at the fact I had to explain to her the woman at the register sent me to her to get it when in fact that's not how it's suppsoed to go.

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Sheetz In-depth Review

Overview of Sheetz: Sheetz is a popular convenience store chain that offers a wide range of products and services to its customers. With numerous locations across the country, Sheetz has become a go-to destination for those looking for a quick and convenient shopping experience.

Location and Accessibility: Sheetz stores are strategically located in easily accessible areas, making it convenient for customers to visit. Whether you're on a road trip or simply need to grab something on the go, you can count on finding a Sheetz store nearby.

Product Selection and Quality: Sheetz offers an extensive selection of products, ranging from snacks and beverages to freshly made sandwiches and salads. The quality of their products is consistently high, ensuring that customers receive delicious and satisfying items every time.

Pricing and Value for Money: While Sheetz may not always have the lowest prices, their products offer great value for money. The portion sizes are generous, and the quality justifies the price. Additionally, Sheetz frequently offers promotions and deals, allowing customers to save even more.

Customer Service and Staff: The customer service at Sheetz is exceptional. The staff members are friendly, knowledgeable, and always ready to assist customers with any questions or concerns they may have. Their dedication to providing excellent service enhances the overall shopping experience.

Cleanliness and Hygiene: Sheetz maintains a high standard of cleanliness and hygiene in their stores. The facilities are well-maintained, and the staff regularly ensures that everything is clean and tidy. This attention to cleanliness creates a pleasant and comfortable environment for customers.

Convenience and Efficiency: Sheetz is known for its convenience and efficiency. The stores are designed to facilitate quick and easy shopping, with well-organized aisles and clearly labeled products. The checkout process is streamlined, minimizing wait times and ensuring a smooth experience for customers.

Loyalty Program and Rewards: Sheetz offers a loyalty program that rewards customers for their continued patronage. By joining the program, customers can earn points on their purchases, which can be redeemed for various rewards. This program adds value to the overall shopping experience and encourages customer loyalty.

Online Presence and Ordering: Sheetz has a strong online presence, with a user-friendly website and mobile app. Customers can conveniently browse through the product offerings, place orders, and even customize their items. The online ordering system is efficient and reliable, making it a convenient option for those who prefer to order ahead.

Overall Experience and Recommendation: Overall, Sheetz provides a fantastic shopping experience. From their wide product selection and quality offerings to their excellent customer service and convenient facilities, Sheetz consistently delivers. Whether you're in need of a quick snack or a full meal, Sheetz is a reliable choice that I highly recommend.

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Sheetz contacts

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+1 (800) 487-5444

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