Shaw FloorsVery poorly treated by Shaw Flooring

N
This review was posted by
a verified customer
Verified customer
Review updated:

Shaw Burmese Teak Engineered Wood Flooring Shaw Flooring Dalton, GA In November 2006 we purchased Burmese Teak Engineered wood flooring manufactured by Shaw Flooring from an Internet seller, The Floor Store. to replace an oak engineered wood floor damaged by water. During installation, we noticed the floor was developing scratches, dents and pitting. In fact, following manufacturers directions, we placed a sheet of masonite under the refrigerator prior to rolling it in place and the floor still was dented from the rollers. This was disturbing since the floor was advertised as kid friendly and suitable for commercial traffic and yet it was not as durable as the old floor we previously owned. We concluded that the lot we received must have been defective since it was not as durable as advertised.

We contacted the Floor Store who had Shaw send an "independent" inspector who concluded that our dogs caused the problems. This didn't make sense since the dogs had not been allowed into the area and isolated boards showed the denting phenomenon. I explained the problem to the Floor Store who told me to sue Shaw if I was unhappy. We began contacting Shaw to obtain the results of the testing on the sample boards the inspector had sent them.

After weeks of unanswered calls and messages, we were told that the boards had not been tested, they looked at them and they appeared okay. It was suggested that we have the flooring tested by an independent, certified laboratory.

We searched and found an accredited lab that would perform the testing at our expense, but they needed specifications from Shaw prior to testing.

Again, we were referred to another person at Shaw who said he would obtain the information for us. After more weeks of unanswered calls and messages, it was evident that we would not be given the information necessary to have the floor tested.

We now have spent considerable money to replace a floor with one that is not durable or family friendly. We have been very poorly treated by Shaw Flooring who did not even have the courtesy to tell us they would not be able to give us any assistance and the Floor Store has maintained all wood floor scratches and dents and if we are unhappy, sue Shaw.

Responses

  • Re
    Rexeen Jan 04, 2020

    The flooring is not snapping properly. Lots of the flooring has pieces missing where they are supposed to snap. They are crappy flooring that dont snap together or stand up to its name

    Comments
    Comments

    0 Votes
  • Ki
    Kim Gerry Jun 05, 2016
    This comment was posted by
    a verified customer
    Verified customer

    Oh it makes sense to me. After my independent investigation found that my dogs water bowl caused my entire floor to buckle at the seams and now this, I am seeing a pattern. Shaw hates dogs. Kidding, sort of. Sorry about your bad experience.

    0 Votes
  • Dm
    dmgrissom Oct 04, 2010

    We purchased SHAW flooring in 2007, also. Our floors are pitting around the edges and this started occuring immediately. We had a complaint put in place to Lowe's who contacted SHAW. SHAW sent a person to look at the floors and they said it was what we are using to clean our floors. NOT! We gave up, but our floors are horrible. They separated and look like they are pieced together instead of a solid floor.

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.