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Sharetrackin Complaints Summary

24 Resolved
21 Unresolved
Our verdict: While Sharetrackin has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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Sharetrackin complaints 45

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9:50 am EDT
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Sharetrackin I would like of ShareTrackin to uphold the agreement signed and refund the full amount. R32 000.00

I joined Sharetrackin, paid off thousands towards their program that I never used as it didn’t work for me, and another R399 per month for two years.

After my contract ended (that I paid up in full), they phoned me to offer a service without a further contract (as I specifically said, I’ve made this mistake before, I am not interested), they offered to help me as they feel I have paid for something that I didn’t use and wanted to fix the situation by promising they will put funds forward.

They started phoning me to give training and I ignored the calls.

When I contact them to cancel, they told me I can’t then provide me with the voice recording where I specifically stated the time (up to the second) where I rejected the contract.

I have all the evidence and asked them to point out where we have a contract or agreement - they can’t - but keep on phoning and harassing me to the point where it is causing problems at work.

Desired outcome: Please refund and don't debit the R399 from my bank account and cancel and clear this from my name.

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2:04 pm EDT
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Sharetrackin Unethical behaviour of forcing products onto me

I joined Sharetrackin, paid off thousands towards their program that I never used as it didn’t work for me, and another R399 per month for two years.

After my contract ended (that I paid up in full), they phoned me to offer a service without a further contract (as I specifically said, I’ve made this mistake before, I am not interested), they offered to help me as they feel I have paid for something that I didn’t use and wanted to fix the situation by promising they will put funds forward.

I specifically stated that I will got go into another contract.

They started phoning me to give training and I ignored the calls.

Now they have handed my account over to ITC after they provided me with the voice recording where I specifically stated the time (up to the second) where I rejected the contract. Now they are still harassing me for this.

I have all the evidence and asked them to point out where we have a contract or agreement - they can’t - but still keep on phoning and harassing me to the point where it is causing problems at work.

Desired outcome: I would like them to admit we don’t have a contract and cancel everything.

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9:06 am EDT
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Sharetrackin I would like of ShareTrackin to uphold the agreement signed and refund the full amount of R17 450.00

BEWARE OF SHARETRACKIN:

On the date of 25 April 2023 I agreed and signed a contract with ShareTrackin agreeing to pay R17 450.00 and the outstanding amount of R10 000.00 within two weeks in order to use the trading software as well as the educational services provided, however, due to personal reasons I was unable to proceed with the given purchase financially. I then proceeded to cancel the purchase on the date of 02 May 2023 via email, I was then contacted by ShareTrackin via email and advised my cancellation request was received, with this email I also received a document titled "Settlement Agreement", this agreement advised the following:

The seller accepted the Purchaser's request for cancellation.

The unopened and undamaged software with serial #[protected] needs to be returned by the Purchaser to the Seller.

The Seller shall effect payment in the amount of R17 450.00 back as refund into the Purchaser's Account once the unopened software has been received by the Seller.

This document was signed by myself and sent back to ShareTrackin on the date of 02 May 2023, the unopened and undamaged ShareTrackin box was also collected on the same day by the Sales Consultant and returned on the date of 03 May 2023.

On the date of 04 May 2023 I contacted ShareTrackin via email requesting an update on the refund amount of R17450.00, ShareTrackin replied and advised they are awaiting feedback.

On the date of 05 May 2023 I contacted ShareTrackin again via email requesting an update on the refund amount of R17450.00, ShareTrackin advised they are awaiting feedback from the branch.

I then contacted ShareTrackin again on the date of 05 May 2023 requesting a copy of the signed "Settlement Agreement", however I was ignored after which I contacted ShareTrackin again on the date of 07 May 2023 requesting contact information of a Legal Representative within ShareTrackin. After seeking Legal advice, I was advised that I am within my legal right to obtain a refund of R17 450.00 as per the Settlement Agreement and signed contract, this information was passed on to ShareTrackin however, now ShareTrackin is refusing to refund the amount unless I arrange a meeting with the board of directors in order to “discuss my cancellation”, this to me just seems like another attempt to stall the refund process or perhaps attempt to sway my intent to cancel. If I was to refund a purchase at Pick & Pay, am I also to meet first with the board of directors? It’s absolutely absurd!

PLEASE NOTE: Regardless of what promises they make as to wanting to assist you, this is under false pretenses as ShareTrackin is only out to cause you financial harm, DO NOT make the same mistake as I did.

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Update by JBeetge
May 09, 2023 10:07 am EDT

Gerrie

As much as you reserve the right to arrange an in person meeting, the same applies for myself in declining and suggesting an alternative.

As advised more than once I am unable to attend in person meetings with yourselves, I recommended discussion to be held per email as all communication needs to be documented, however, you refused.

On more than one occasion I requested information as to why my refund is being withheld, even after you assured me ShareTrackin is not refusing the refund, however, you are still refusing to provide additional information regarding the matter per email.

Resolved

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Is Sharetrackin legit?

Our verdict: Sharetrackin emerges from Complaints Board's rigorous review process as a business with pronounced trust issues, calling into question its legitimacy. Customers are advised to take comprehensive precautions and conduct in-depth research before any form of interaction with Sharetrackin.

Sharetrackin earns 28% level of Trustworthiness

Low Trust Caution: Complaints Board finds Sharetrackin with a 28% trust rating. Suggest safeguarding personal information when using.

Exercise caution when using sharetrackin.co.za as it may have lower quality content or a poor user experience, leading to fewer visitors and lower traffic.

However ComplaintsBoard has detected that:

  • We found clear and detailed contact information for Sharetrackin. The company provides a physical address, phone number, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
  • Our scan shows Sharetrackin website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.
  • Sharetrackin.co.za has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
  • Sharetrackin.co.za you are considering visiting, which is associated with Sharetrackin, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
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2:35 am EST
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Sharetrackin Sharetrack

Mr Mark Wooler, came to my house on 07/03/2023 to advice about trading. He forced me to buy the program which I was not sure about and forced me to sign a contract before reading it. After installation, I found that the program does not work as expexted. No trading could be done on it. Now I am told I must pay R399 monthly for their advice service.

Desired outcome: I want the CTI contract to be cancelld because I get no value for my money as promised I would after installation. And I did not use the program.

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Update by Moses Lesiba Gadebe
Mar 14, 2023 4:39 am EDT

My complaint is receiving attention with the sales person and the office.

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Nick Verster
Edenvale, ZA
Apr 12, 2023 12:39 pm EDT

If you feel your issue has not been resolved correctly, contact the Fraud unit of your Bank.

It's the best way to resolve this issue.

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8:55 am EST
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Sharetrackin Sharetrackin & cti loan scheme

SHARE TRAKIN & CTI LOAN SCEME SOLD TO ME UNDER FALSE PROMISES

I was contacted by a sales representative in Sandton in June 2022. He came to see me at Sandton medical facility where I was working for Beckers Building Contractor on a month to month contract. The company close down in December 2021 and everybody was retrenched.

When the sales persons came to see me, I told them that I am on a month to month contract and that it can be stopped any time. They told me it is not a problem because this program will look after it self per month. And if I am not satisfied they will buy the program back from me. So I signed.

My contract was cancelled at the end of that month due to transport problems, on the last day. I still tried to see how this is going to work, and paid for a few months with my savings. When I contact them to cancel the sharetrakin, due to that I was jobless. They refuse. I even sent them proof that I even did not yet get paid by the UIF claims department , till now on 9/3/2023 .

I have sent them all the documentation and will also sent it to you, of proof that I was retrenched and also was laid off at the end of June 2022. All I want is to stop this deal and I do not want any money back. But they keep on harassing me even after I told them that I am jobless.

Please assist with this matter.

Regards

J M Volschenk

[protected]

Desired outcome: Just cancel this then I will be satisfied, because the are harasing me and will make my name bad at the credit providers

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Nick Verster
Edenvale, ZA
Apr 12, 2023 12:45 pm EDT

Good day Maartin, This company as you can see has many similar complaints and You should definitely contact your Bank with regards to this situation and report it to the Fraud or Financial Crime Unit.

That's the best advice that I can give you.

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7:20 am EST
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Sharetrackin Scam and unethical business practice, false advertising

I was caught in the Sharetrackin trap and cannot get out. The sales person is full of promises and states all sorts of things that are in no way even possible.

I do not have much time in my day and my primary concern was the time required to actually use the product to make money as they advertised and sold to me. I was told I need 10 minutes a day or maybe 60 minutes a week but that was not actually needed if I could not keep it up. They would send my guidelines and if I just followed them I would be able to at least pay for the training and useless software. This is not true, they expect you to spend hours per day reading up on stock markets, company trends, market trends and so on and so on. The supposed guides they send you are just a shot in the dark as is proven by their "training people" saying that directly it is a guide and you need to do all the analysis and work to determine if the information is good. Even though you are supposedly paying them a large sum of money to actually do this work for you.

They back themselves up with big lawyers and strong arm tactics to ensure you are forced to be locked in to a contract you cannot afford and they in no way support you as advertised by the sales person initially. They are quick to respond on social media saying the things hundreds of people are saying about them is false and then threaten them with legal action.

Please can someone look into this and help the many many people that are trapped in this scam.

Desired outcome: Cancel my useless contract that in no way gives me what was advertised. It was a misrepresented product that I cannot make use of and is just stealing my money each month,

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Nick Verster
Edenvale, ZA
Apr 12, 2023 12:47 pm EDT

Make sure to contact your bank as soon as possible and Ask for the Fraud unit or Financial Crime unit, as you can see there are numerous complaints here about the exact same issue.

You can only protect yourself if you officially report this to be investigated.

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3:10 am EST
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Sharetrackin Want to charge me for program i did not use,nor sign onto

Gerrie you are cc'd in all correspondence between me and Fatima and to date you dont reply ,so like Fatima say she wil list me as a bad payer,so am i doing all i can to take you on legally and through social media as i did not want nor sign up for this program.

The agent phone me around 18/19 June last year and only did one training session the 1 July,so there the 7 day collapsed already,Fatima got all the correspondences and recently i cc'd you in Gerrie

Desired outcome: Cancel this so called contract with no cost to me

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Nick Verster
Edenvale, ZA
Apr 12, 2023 12:49 pm EDT

Mr Jones, your best option is to report this to your Bank and ask for the Fraud Unit or the Financial Crime unit to look into this and to take it from there.

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1:43 pm EST
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Sharetrackin Share tracking & cti sold to customers under false sales pitch

When taking on this service / product I was sold on the idea that I could easily make up to 10 000 rand back in 1 week by their sales agent Shaun who claims he's from CTI and that he fully supports the Share Tracking product.

Shaun promised me that if I was not satisfied with the product that it would not be a problem to cancel the service and return the product.

My training took more than 3 weeks to organize due to time constraint factors and their availability.

My Share Tracking package was also only delivered way after the communicated time required so basically they breached their own terms and yet want to lock me into their services.

I was also promised that the training would be full legitimate training which I expected to be CETA or SAQA approved, but I couldn't find any of these credentials online or on their pages.

After growing concern of what Shaun sold me, and what the trainer told me to expect I actually had my doubts confirmed.

I work with Fraud and Scams daily and honestly this seems like a lock in tactic which they want to ensure that it costs you more to get out of legally than just to accept their charges for basically nothing.

The technicians I requested to come back to me so that I could start investing were friendly but not always available and also on the last request did not come back to me to start my investment.

With all these delays and issues it extended the time to make a serious choice to cancel this product and on top of it Shaun contacted me to help him resolve a matter about him being black mailed over pictures which also genuinely concerned me due to already having doubts about the company.

All of these factors were extremely concerning and I requested a Cancellation on CTI and Share Tracking as a whole with a full refund.

Now by the CPA and standard regulation with all if these issues it should not be a problem to cancel the contract and refund me in full, but instead their customer care manager is now stating that I have to stay on for a full 24 months and ride it out by paying them for literally doing almost nothing.

I will say this, there is a reason why these companies are being seen as dangerous and as scam artists and the complaints on this page, hello peter and Facebook all confirm my suspicions about this company.

All you receive is some form of educational system which has monopoly money on it and you have to find a way to make your money back.

I do believe that this should be brought to the attention of the CPA officials, the FIC and the Banks who transact to compile a genuine investigation into why this company is allowed to operate in this manner when others are fined, criminally charged or closed down as an operation running similar services.

Even if I am wrong, I believe the people and operations of this company should be checked and their claims of being an amazing company who makes people rich in a short period of time should be seriously looked into.

I genuinely regret not looking into this company more seriously before taking the promises of Shaun and CTI on what I could gain in a short amount of time if I invested with Share Tracking and CTI.

I personally will be taking this matter further as I feel this warrants investigation for people who have been adversely affected by this company while they try to use contractual law to lock people in.

What kind of company does this to pensioners without remorse?

So honestly the email I received from Terina Rowles shows me exactly what I suspected of this company after asking Shaun to cancel and refund.

Desired outcome: Full cancelation of debit orders and refund

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Update by Nick Verster
Apr 17, 2023 5:20 am EDT

None of these are harmful statements

One is allowed to comment on a public forum and state ones opinion.

Update by Nick Verster
Apr 12, 2023 1:25 pm EDT

Unfortunately you could not provide the evidence of where I admitted that I understood this to be a training platform instead of a trading platform, and the same as many of the complainants here you simply utilize threatening behavior and actually make claims that are not even close to accurate.

As with the incident with Standard Bank in 2009 this company has been sited as a scam, potential scam and unethical.

There is a big list of historical complaints where you only step in once you know it could result in even worse PR for yourselves and then you pick up the pace to make the customer happy, but only if they agree to stay.

Unlike normal companies if you wish to return the product you refuse to refund in most cases.

I find it odd that there are individuals you actually offer the refund to and others not?

Some pay more for their package and others less for the exact same product / service.

It seems some people have longer "cooling periods" and others shorter?"

This is the complaints board and I can still voice my complaint and concern.

Check the updated consumer act for anyone interested as well as numerous websites and Banks warning against this company.

Anyone interested can contact me and I will send you the updated Act sections whereby it clearly states that no company is allowed to promise you a quick investment with large returns in a short amount of time - in other words those who Guarantee large returns in a short period of time as a person or company.

You can also look up the section of the CPA - Alternative work schemes and I will provide the sections to support.

There are many sites and articles that have run for literal decades now.

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Sharetrackin Encompass / c&k registration serial# [protected] / ct international

I was introduced and signed up into this investment scheme by by a representative of sharetracken. I paid a lot of money from 2019 around February (under correction for the month). I never invested any money as I dont know how, I was phoned by a presenter a few times and I explained to him that I am not computer literate. My wife and I lost R5000 from trying to invest (our own money)

This is now November of 2022. I still didnt do any investments made no money and is still paying a loan from one of the program financiers at R1900 per month and a service fee of R399.00 from C&K who did the paper work (C&K8 63513)

This is now going on for 4 years! Please, all I want is for this to stop! No more money by any of the involved companies into this scam must be taken off my pay. PLease I beg you all! This is close to R60,000 wasted.

Desired outcome: Stop taking my money please ! I did not do any trading and only lost money so far. If there is any honest refund, pay it back into my account. Thank you.

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Sharetrackin Sharetrackin fake sales pitch

I received numerous phone calls from a company saying that why am I putting my money into an RA and only getting about 9 to 11% back on my investment. They could show me how to get a minimum of 25% back on my investment every month.

Since this would get most people to listen to their sales pitch I finally gave in and booked a sitting with one of their consultants. A young man that sounded like he knew what he was talking about. Told me how he paid for his parents house, his parents car and also read a message on his phone saying he just made R5000 from one of his investments.

Of course I was intrigued by this as it sounded like a great investment and that I could also maybe make good money. He told me I could make at least R5000 per week. He said its all possible by only spending 10min per day on their Sharetrackin package that I had to buy for about R37 000. I told him I don't have the money for this and that my wife also just lost her job. I also told him that I don't have the time to trade as I have a very demanding job in retail. He assured me with his lies that it only takes 10min per day.

He was so convincing and told me that there is a 24 hour support team and that the system is just about fool proof. He made me believe that its almost impossible to loose money on their system because they give you the winning CFD's and that if you only use the CFD's that they gave you every week that you will make money without fail.

Never in his sales pitch did he tell me that trading CFD's you have to spend alot of time analysing the shares or the CFD's everyday. I was given forms to fill in for financing the package from CT International. Like I mentioned before I also told this consultant that my wife lost her job. He told me not to worry as he will pay the first 2 installments to the finance company out of his own pocket. He also said that if I needed a tablet to do the trading from that he could get me one, no problem. All this sounded amazing at first. I had to send in forms and all kinds and with my amazement got told that I was approved like within a day. This was round about the 16 Aug 2022. I couldn't believe my eyes because it was like they didn't even do a proper credit check.

After he left that evening I googled to see what reviews this Sharetrackin company has online. I send this consultant a whatsapp the next day saying that I am worried about joining because I saw alot of negative reviews about the company and also asked him again how is the payments going to work. Will I have to pay the first 2 months then he reimburses me or what? He said not to worry, that the first 2 debits would come off of his account directly and that my account would not even be touched (This was his exact words on the whatsapp) He said that the R5000 would also be paid to me as soon as the Technician has been to my house to install the package onto my Laptop. He assured me that it was just a couple of clients that didn't even log into there package much, like 2 to 3 times a month that was complaining. He said he only ever had 1 client cancelled and that this client was only logging in once or twice a year. He reassured me that I could contact him anytime if I wanted his help and that I didn't need to call the call centre. I could call him if needed.

He also told me that I would only be debited after 2 month since he would cover the first 2 month as mentioned earlier.

It sounded reassuring and I then left it as that. I must say that even the support people that phone you are well trained in selling their lie about how brilliant their Sharetrackin package is. Never ever telling you that you have to spend hours and hours in training with them and watching hours of online seminars. This all might be good for someone without a day job that has the time to spend doing all of this. Unlike me. I thought it only took 10 min per day as I was told. But wait, here comes the best part.

I was debited at the end of August and was immediately p'd of as I was told by the consultant that he would handle the first 2 months of payments. I contacted him via whatsapp and also called him. At first he told me that the debit was not from his company. So I reversed the debit. Only the next day he told me that it was from his company. I told him, well I already reversed the debit. He reassured me not to worry as he would sort it out from his personal account. I have all the whatsapp's to prove this. I then received at least 6 to 8 messages that read that I am in arrears and that I need to settle an amount of R566.32 (R399 + R167.32 Pro Rata). Please make a payment of R438.90 the message read.

All these messages I forwarded to the consultant everytime I received them.

I started getting worried about these message and it seemed that the consultant is ignoring them. Not paying it as he said he would. I started getting annoyed with this consultant as he was not sorting out the payment and I kept getting the messages that I was in arrears. I then sent him a whatsapp asking him to call me and that I was not happy. This was on the 09.09.2022. He could not speak to me as he said he was in a meeting untill 11h00 that morning. I tried phoning him on the 16th of Sept 2022 and couldn't get hold of him. I then sent him a whatsapp telling him that I think he must come pick up the Sharetrackin package and pay it himself. I was no longer interested in his stories and lies. I now felt that I got sold "sour grapes"

He whatsapp'd me after I sent him the message to cancel or come and fetch the package saying that they say I would still get the arrears sms's untill month end when the first debit order goes off. I was now even more p'd of as this sounded like he implied the debit was going to come off of my account at the end of September again. I asked him. "Did you not make the payment as you said you would". He said that the payment would be debited from his Com. account and that he would not make the payment from his account. This all started to paint a very bleak picture to me and made his lies even more aggravating to me.

My whatsapps that I sent him on the 16.09.2022 said that:

Now I am in a contract that he painted a very nice picture of and it is nothing like what he sold me in his sales pitch. Now I have to spend hours and hours analysing the shares of CFD's that he said would only take 10min a day. I told him that I want to cancel. I told him that I want to speak to his boss. I wanted to the finance cancelled and CT International to be refunded by Sharetrackin. Because now its a monthly subscribtion from Sharetrackin, a monthly subcribtion or account fees from Standard Bank for their share account and also a monthly loan repayment with CT International of R1800 odd.

He says nothing for 4 days and on the 20th of Sept 2022 I whatsapp him saying that he is very quiet and that I want answers. I told him to cancel everything. He then Whatsapps me back saying that I would have to pay the arrears as soon as I can because he had a big fallout at his company because of the consultants making payments for their clients. This made my blood boil even more so as the lie just became more and more evident. Now the he wants me to pay whereas he said he would pay the first 2 months of fees.

I whatsapped him back saying again that I want this whole story cancelled. Because what I was told in his sales pitch and what is happening in reality does not match at all. I told him that I wasn't happy and that he must come and fetch the package and cancel everything. He then tells me that I would have to contact support and that he doesn't do cancellations at all. I then sent an Email to Support. I have the Email as proof. The lady that I emailed then forwarded my Email to their Customer Care Manager.

The Customer Care Manager phoned me and once again. All sweet talking me into not cancelling, but staying on with them and that she would make sure that I get all the support that I need and that she would look into the payment.

I then chatted to my wife that night and told her about the phone call from the Customer Care Manager and together we decided that we still wanted to cancel and have nothing further to do with this company and their employees.

I then sent the Customer Care Manager another Email telling her about me and my wife's decision that I want to cancel as soon as possible and that she must call me urgently. She then replies with an Email saying she has tried calling me twice and I didn't answer. She then adds to the Email saying that she is unfortunately in meetings the rest of the day. She also mentions that she has arranged for Extreme Education to pay over 2 CT International payments before the payments are due and that they are willing to ignore the arrears for the first subscription fee if I would lift the stop order at my banking institute.

The Email then reads further that "unfortunately we will not be able to just cancel the agreement as you have already passed your initial 7 day cooling off period and will now need to complete the 12 months simulation as stipulated in your agreement". This all after I am furious already with all the lies and false sales pitch from the consultant. I no longer wanted any dealings with this company or their employees. As she was apparently busy in meetings the whole afternoon as mentioned in her Email she then goes further saying that "should you have any additional questions, please do not hesitate to email me back and I will revert back to you as soon as possible"

I then sent her a long Email back stipulating exactly what I wanted and that I am not happy with what she had to offer. All of a sudden I get a phone call from her. I thought she was in meetings the whole day and couldn't speak to me. Now she is saying that my Email is very aggressive and that she can no longer speak to me and we must only communicate through Email.

She then arranges a conference call for the 27.09.2022 with her and her Boss so that we could resolve the situation at hand.

Desired outcome: I want to cancel all dealings, arrangements, contracts, loans with Sharetrackin and their finance partner CT International.

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Avishkaar
Tshwane, ZA
Feb 12, 2023 7:34 am EST
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I have the same issue. I'm busy getting all my document and evidence in order. Even their sales rep gave me some good evidence.

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Sharetrackin
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Feb 13, 2023 7:59 am EST
Replying to comment of Avishkaar

Dear Avishkaar,

It is recorded that we are in the process of negotiating with yourself,

Your comment is premature, and lacks substance and basis,

Regards,

gerrie@sharetrakin.com

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Avishkaar
Tshwane, ZA
Feb 13, 2023 12:44 pm EST
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I'm sorry, You have not responded to my emails. Very unprofessional. If the communication had not stopped maybe things would have been different.

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7:07 am EDT
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Sharetrackin Sold as a trading platform not an educational platform by sales person, now unable to cancel

We met with the sales person in our home, who told us that yes this is for trading and they have training and it helps you keep track of al the markets during the day it sends notifications, etc.

Only to find out that it is not a platform through which you can trade directly at all, it is only software which you can play with to learn how to trade. They give you cash which you can now get started with in your trading journey, but you have to open your trading platform with the bank yourself and once that is done the software can be used as a guide with which you can now start trading. but the market and the supposed Golden goose tips don't match the markets at that set time, which we have watched and kept track with as much as possible.

Also it should be noted that the sales pitch indicates that you can cancel after of within 6 months should it not work out for you, no verbal indication that you need to prove that you are not making the desired 40% profit when physically using the software, or whatever nonsense they are spewing. And you can return the software and they will refund you. Nope not happening...

We requested cancellation and are being told the full financial obligation has to be met, and there are three separate documents which bind you to these obligations.

So firstly this is false sales and they are leading you to believe that this platform is the trading platform, not just software not even linked to the trading market.

We requested the cancellation, and they can keep the payments made to date no refund, just to stop further payments as affordably is now an issue. Only to have this Gerrie Basson come back with Legal opinions stating financial obligations are not their problem basically. Which is a lie, as they are the sales people.

Desired outcome: Cancellation with immediate effect, no more debits off our account. And you can have your software back it is still in one piece for now.We have all the correspondence on e-mail.

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9:18 am EDT
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Sharetrackin Sharetrackin & CTI

All I can say is don't get involved with Sharetrackin or CTI . Nothing more than crooks. Never willing to help. I have tried countless times to cancel my contract , but no luck. My father had a stroke roughly a month after I signed up & when I explained that I needed the installment to get him a care worker Sharetrackin told me to contact CTI & so it continued back & forth. I now own a R52000 paper weight. Thankfully I am almost done paying it off. Best part was calling CTI & listening to them have laugh at my expense. Don't waste your money or time with these people rather save it & put it towards something you can trust.

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1:53 pm EDT
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Sharetrackin Share tracking

On 14 April 2018 I was visited by a sales man called Werner from share tracking. It was a Saturday. He smooth talked this software to be the best on the market and with just 15 a day you can make thousands with minimal input. So obviously who won't be intrigued?

So he started writing on this blue form took all information and said with a smile on his face" don't worry you can cancel it within a month just sign here" then just pay R500. For what I can't remember. But he still followed me to the ATM where I drew cash.

So I was told that I would be contacted by someone to do the Installation, so I was contacted the following week and arrangements was made for the person to come on the Friday 20 April 2018 he came through did the Installation and gave me a 5 minute training course that not even a iT graduate could understand. In other words it was way to complicated for me. So I figured I'll just cancel it on Monday witch was the 23 April 2018. So I did so in writing. And toy surprise I got a reply from a Marika Smith. Saying I'm past my cool of period and that's not going to happen!

Very frustrated I refused to pay them and got my lawyer involved. And not even that helped!

I still think I'm well within my rights to refuse to pay as the completion of the product was done on the 20 April 2018 and the cancelation was done on the 23 April 2018.

The amount of frustration and lawyers fees and humiation by blacklisting me

Is insane

The amount for the product was R34000 and now apparently I owe the a monthly installment of R112000

Yes R112000. How does that even work? I would really like just for this to go away and to clear my name

Desired outcome: I need my name cleared . The amount of humiation is just been too much

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2:58 am EDT
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Sharetrackin False sale and no cancelation support

A sale was made to my father ( elderly) and he is living in a secluded area with poor cellphone connection, and poor understanding of internet, the sales person continued to press my parents to take his product! They don't have the financial stability to pay these ridiculous monthly payments no1, and secondly they have no knowledge of the internet or stock markets! My father wanted to cancel this and he was not given any assistance nor did the company understand that my father doesn't understand all these terms and conditions they throw at him! He is currently in quarantine due to covid and is struggling severely to get assistance telephonically , membership nr: [protected], Mr. J ERASMUS please assist us my no [protected] if you can call me so I can assist them. The product they sold needs internet assess and my father barely has signal where they live, I feel they have been lied to to make a sale, thank you Natascha Hiscock

Desired outcome: Cancelation of subscription immediately

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Jonty78
Jonty78
johannesburg, ZA
Aug 26, 2022 10:40 am EDT

Natasha please contact me at Jonathancraucamp7@gmail.com

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3:35 pm EDT
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Sharetrackin Scam, scam, scam...

Sharetrackin, full of promises, full of lies! Lies like you will have your money returned If you do not make use of the platform. They Finance this solution with some sort of imaginary amount that is needed in order for you to trade?

Please be careful, please be informed they literally make money by scamming the ill informed..

Desired outcome: Please just loose my number and leave me alone. Having any connection with this company has been the absolute worst thing that could've happened to me financially.

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2:46 am EDT
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Sharetrackin Nothing but a SCAM-be warned

I too was scammed with this load of UNETHICAL SHARETRACKIN

I sent a complaint to NCC and they have now referred it to the Ombudsman - Time that these scammers are put where they belong.

SEE BELOW:

As such, it seems that the Supplier has contravened the following provisions of the Consumer Protection Act:

54. Consumer’s rights to demand quality service.

(1) When a supplier undertakes to perform any services for or on behalf of a consumer, the consumer has a right to—

(a) the timely performance and completion of those services, and timely notice of any unavoidable delay in the performance of the services;

(b) the performance of the services in a manner and quality that persons are generally entitled to expect;

(c) the use, delivery or installation of goods that are free of defects and of a quality that persons are generally entitled to expect, if any such goods are required for performance of the services; and

(d) the return of any property or control over any property of the consumer in at least as good a condition as it was when the consumer made it available to the supplier for the purpose of performing such services, having regard to the circumstances of the supply, and any specific criteria or conditions agreed between the supplier and the consumer before or during the performance of the services.

(2) If a supplier fails to perform a service to the standards contemplated in subsection (1), the consumer may require the supplier to either—

(a) remedy any defect in the quality of the services performed or goods supplied; or

(b) refund to the consumer a reasonable portion of the price paid for the services performed and goods supplied, having regard to the extent of the failure.

The Supplier has not cooperated with this office and as such it can only be inferred that the Complainant should be entitled to the relief sought.

Details of non-compliance:

The matter was referred to CGSO by the complainant and escalated to the supplier at email address: [protected]@shareworx.co.za on 29 June 2021.

Follow ups were made and a contravention notice was sent to the Supplier on 18 August 2021 and to which we have not had any feedback. As such, the matter has now been sent to the NCC.

It is an offence under section 82(8) of the CPA for a supplier to contravene an applicable industry code.

Section 11.3.1.5 of the CGSI Code provides that if the participant fails to provide the report outlining the investigation that it undertook and the reasons why the matter was not resolved and its reasons for repudiating the complaint, it shall not prevent GCSO from making a recommendation based only on the information before it.

Desired outcome: I want my money back!

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GERRIE BASSON
, US
May 03, 2022 5:34 am EDT

The Complaint is aimed and against another Company, Shareworx, as your information suggests,

We have reported this misinformation to the support@complaintsbaord.com , but unfortunately they don't remove libelous and false complaints that are lodged,

So much for the integrity of this site,

Any way, we would gladly assist you in resolving your issue, as we are the owners of the product,

email me at gerrie@sharetrackin.com

Thank you

Jonty78
Jonty78
johannesburg, ZA
Aug 26, 2022 10:42 am EDT

Sylvia Please contact me at Jonathancraucamp7@gmail.com

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4:27 am EDT

Sharetrackin Cancellation of contract

So after 24 months have passed, we tried to cancel our membership. Now all of a sudden it can't be done because our membership fees are not up to date. Where is that stated in the contract?

I refuse to pay any further membership fees. I am appalled and disgusted every time I have to deal with this company.

I have not heard of a single person who has made R1 profit with this excellent program. I suppose that is because all their clients are too stupid to figure out how to use the program to their advantage. I mean it was clear from the vehicle that the rep came to see us in (couldn't start and bumber falling off) that the employees definitely benefitted and had money to spare.

Desired outcome: Cancel membership with immediate effect

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GERRIE BASSON
, US
May 03, 2022 5:38 am EDT

Michelle Rowe,

Please contact me with your querie, and if it is legitimate, we will assist you, I can assure you,

Thank you,

gerrie@sharetrackin.com

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10:32 pm EDT

Sharetrackin Software not user friendly or educational for a pensioner

My father was approached by share tracking, money line and told they could take his pension and earn him R10k additional a month with this software related to the JSE trading shares. Now for a pensioner to be told this he was ecstatic but was not fully explained or educated on the risks involved. Even there website stated guaranteed returns but I was told that was uploaded after my father signed the contracts. So it does not apply to him. Surely if he was told that and it was later digitized surely the company can see that something is wrong, even their support team did not pick up that he was battling to understand or learn from the software and made a effort to prevent him from further financial ruin. Nope they took his money gave him the flash drive, and he still pays for support even after my discussion with them which is documented and I have been told the consumer act and credit act does not apply here. I have asked for the contract papers which I have received and I have not heard anything else from them. So I will be approaching the ombudsman for both acts and also claiming for further distress this has caused to my father and mother. My father was willing to accept at least R25k back but they seem to be careless to the impact they have on people's lives. Especially a pensioner supporting 2 elderly woman. There are so many complaints about the exact same problem yet they say their sales team are highly qualified yet even I as an uneducated still learning financial advisor could see if I client understood and was able to afford the shortfalls in their retirement funds. It's illegal to allow them to take the policy. We have now tried to repair the financial loss and cost due to this situation, I am upset with the treatment and lack of understanding received from sharetackin that I am going to escalate the matter further I have approached them and they have not returned with a mutually beneficial solution therefore I will be forced to escalate the matter to both ombudsman and civil claim. If you require my assistance and would like to accompany me on this journey, feel free to contact me, I am not out to close down a company and cost peoples jobs but I am going to ensure that measures are taken to prevent this from happening further and to also try assist my parents in recovering from this situation. I must say that I applaud my father for only asking for R25k return and the cancelation of the monthly support chargers as he has accepted his part in this error of judgment, I feel that this should have been applauded by sharetackin as it seems everyone wants a full refund but not accepting their role in this matter. So like I said I am not out for blood but I will be fair and I also expect you to be if you would like me to guide you through the process with me. I must agree with their software being heavily involved and continuing worked on but I cannot understand why they would think a pensioner with no financial background or even the knowledge to turn a computer on was going to be able to fully understand and grasp the basics let alone why the rand and dollar are at different prices and not just different currency names, to learn. He was told to put R10k into easy equity and start trading without the knowledge that sharetackin was a live simulation and not the real thing. This product has to be explained and educational sessions must be done in a way that when you leave the client you are happy they know that a bear is a bad thing and a bull is a good thing. This was supposed to be short and to the point but I feel that some people are not trying to see the whole picture and what has actually happened because a lot of money has been flying around. So like I said I will assist but you also need to be fair and just. My father only wants R25k back but I feel he deserves at least 50% but to expedite the process and prevent further distress to my parents and also in the hopes that sharetackin also feels his offer is more than fair and just. Otherwise, if it was another time and another place I would have loved to see your products full potential but not everyone can see it unless they have the background in at least finance. Signing off now I think I have hopefully educated enough people and sharetackin, money line of the situation we all find ourselves in now.

Desired outcome: R25000.00 refund and cancelation of monthly support fee.

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Lee-Ann Gouws
, US
Mar 18, 2022 12:52 pm EDT

Good evening

I am commenting to encourage you to please lodge a complaint at the complaints board. Download the complaint form and send it to them gor help. We had a very same issue and eventually today this was resolved and we got this agreement cancelled. It is just shocking that these people keep on getting away with this.

Hope you get this matter settled.

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Jonty78
Jonty78
johannesburg, ZA
Sep 03, 2022 7:28 pm EDT

Please contact me Lee-Ann at jonathancraucamp7@gmail.com

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Terina R
Centurion, ZA
Mar 15, 2022 4:32 am EDT

Good day Jonty.

As per all the email correspondence between us, we did assist where possible. Our records indicate that you were there to assist your father with the program and then confirmed that everything went well and that you are exited to start making money.

It would seem that you no longer have time and now requested cancellation and a refund for a copy right protected program that has been installed and used months after the initial sign up date.

Your father requested that he transfer the program over to someone else and we 100% agreed if you have someone in mind that can use the program, I then sent through the needed documents that was needed and all of a sudden a big argument broke out and false information is being placed on this platform.

Again, we tried helping and went out of our way to assist but unfortunately this matter will only be resolved if both parties are willing to cooperate.

Thank you

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4:55 pm EST
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Sharetrackin Claiming you will make money and it only takes 10 minutes per day

I joined Sharetrackin in April 2021. I paid R40 000 cash for this product and it was a waste of my time. Honestly, I truly wish I could be refunded and get Sharetrackin out of my life. Mr Oosthuizen makes millions - why not refund people who is just not getting it right? Not everyone can trade and it is unethical of you guys to think that average people like us would ever be able to do this.

I hate the fact that I ever joined and I regret giving you guys my R40 000. It was the biggest mistake of my life.

Desired outcome: Want to cancel and be refunded

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GERRIE BASSON
, US
May 03, 2022 5:43 am EDT

Dear Zelmari van der Westhuizen,

We have a large number of clients who fall in the seniors category, and have discovered the wealth in trading and learning of the Stock Exchange,

Believe you me, no one is too old to learn new skills, and no one can would reject and extra income or even a better life,

Thank you

gerrie@sharetrackin.com

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2:40 am EST

Sharetrackin Unethical Fraud Lie to clients

Ons was genader deur Francois Deysel van Sharetrackin April 2021 en my vrou het einde April in die hospitaal beland met Covid Ons het toe besef dat ons finansieel in n penarie is en Francois het ons deurentyd verseker dat ons enige tyd kan kanselleer maar sodra ons probeer het om te kanselleer was daar altyd verskonings en Francois was baie gretig om ons besigheid te kry maar toe ons wil kanselleer was hy van geen nut nie Hy het ook baie dinge nie genoem nie soos die koste van die sagteware wat n belaglike bedrag is van R35 000. Ek voel baie teleurgesteld in die maatskappy en dink hulle tree baie oneties op en lei mense om die bos.

Desired outcome: Ek wil die kontrakte gekanselleer he met onmiddelike effek

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Riaan Otto
Johannesburg, ZA
Mar 08, 2022 6:34 am EST
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Ek was genader deur Danie Neethling. Ek het hom spesifiek gevra na watter e-pos addres moet ek die kanselasie stuur as ek nie tevrede is nie en ook binne die "cooling of period". Die e-pos is admin@libertesolutions.co.za. Ek het die kanselasie form deur gestuur. Sodoende na die eerste debit order het ek hulle weer gekontak en hulle het aan my verduidelik dat hulle geen e-pos van my af gekry het nie in verband met die kanselasie. Ek het aanhou om my debit orders terug te trek en dan kry ek oproepe van CT-International wat hulle geld soek. Hulle legal advisor Hendrik White het my ook gekontak en die terug reply - (Is merely a PDF document which has no proof that it was actually sent). As n mens in die properties van die dokument gaan kyk sal jy die creation date ens. sien. Hulle sal alles probeer om nie te kanselleer nie.

Ek het nou al e-posse aan die FAISOnbud gestuur waarna hulle dit vir die NCC (National Consumer Commision) gestuur het. Ek wag nou al 3 maande vir NCC om my terug te kontak.

CT-International het my weer gekontak vir hulle geld waarna ek weereens aan hulle verduidelik het dat ek die kanselasie deurgestuur het en dit self vir hulle aangestuur om te sien.

Ek wag nog in spanning waarmee hulle my druig met blacklisting, prokureers en slegte krediet. Ek het al die bewyse.

Groete

Riaan Otto

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GERRIE BASSON
, US
May 03, 2022 5:46 am EDT
Replying to comment of Riaan Otto

Riaan Otto,

Jy is welkom om jou griewe met skrywer te bespreek,

Indien u klagte meriete het, sal ons u behulpsaam wees,

Dankie,

gerrie@sharetrackin.com

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GERRIE BASSON
, US
Feb 11, 2022 5:05 am EST

Petro Venter Joubert, jy is welkom om my te kontak per epos, of telefonies, sodat ons na jou klagte kan kyk en die meriete aanspreek, Indien u n wettige rede het vir kansellasie sal ons dit oorweeg,

kontak my gerus gerrie@sharetrackin.com of [protected], GROEP REGSADVISEUR

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