Sharaf DG

Order Number: W1239279
Date of order placed: 17th April 2020
Notification received by SMS on 28th April 2020 that the order is cancelled as the item is out of stock. This is absolutely unacceptable that you accept the order and cancel it 10 days later and another 7 to 10 days is the refund process.
You're keeping my money of AED 3, 810 in your custody for a long time without expressing any regret for causing such an inconvenience.

OPPO mobile was purchased with 2 years DG Shield warranty where the salesman lied that if mobile gets broken it will be covered by warranty and CN will be issued straightaway.

It accidentally got broken after a week. Salesman denied he mentioned this CN thing and mobile was submitted to Deira branch in March.

Trying to call since then to DG helpline and they are just saying that shop is not responding, manufacturer is closed, call your self to store or visit store.
The number they have provided for shop is not working.

No one cares of DG customers from their side and there is no escalation level defined to get it solved. Helpline asking to contact shop and shop is asking to contact helpline.

This is worst customer service I have ever faced.

I will try to submit this complaint to Dubai Consumer protection service and will recommend to all my social media contacts to not use Sharaf DG at all.

My ticket ID with Sharaf DG is 2772367

Never ever want to purchase anything from your online store again. The customer support I received from your end is the worst I have ever experienced. Even after 20 days of refund request thers is no action from your end. Even the product I received was defective which is the reason of returning the product. There is not even an efficent method or way for returning the defective product received through your online store.

I have emailed the email add provided but I am still waiting for a reply from SharafDG. I have been running after this issue for a very long time and SharafDG has blatantly disregard my emails regarding this matter despite the fact that I have been contacted by 2 agents previously who keep making promises which are yet to be fulfilled. I have emails to prove this.

I have submitted a complaint before regarding a situation where SharafDG failed to convert a purchase to Flexipay and it took me months of callings and emails for it to be finally have the payment refunded and converted and now I am waiting on the interest that has incurred on my credit card for that 6 months. I have mailed many times regarding this matter and I was in touch with someone who eventually stopped responding to my calls and emails now. I did get calls back before and it was of no updates. I have been waiting patiently for updates regarding the interest but I'm told that my matter has been accelerated to the higher management and she is waiting for a response.
I do not understand what is the response I am to wait for as SharafDG has told me they would be responsible for the interest incurred as the fault lay on SharafDG failing to convert my payment to Flexipay when I had opted for it during the payment. I am stuck with the interest incurred for the 6 months now. I have not gotten a reply from the person who was in touch with me since the start of this year. I have been checking my bank statements for the refund every month but no refund has

My mobile no. Is +[protected].i bought a nokia 7plus from sharaf dg uae alwahdah mall shop. Same time i bought 1 year extended warranty. Now its under extended warranty period.suddenly phone got a issue with charging.1 week after it stoped charging. But i used phone until battery die. There was no any single issue with phone that time except charging.i gave my phone to same shop i bought the phone. After 1 week after i received a call that my display is brocken need 300Dhiram to fix that.my phone never has an issue with display. I need justice. I dont want to loose my phone because of someone else's mistake.
Ticket id -2716598
Invoice /Ref. No - SIWM101201018030

I both this super general front load washing I avail the Ew for another 1yr but this Ew from sharaf DG is very bud and very foor service first my washing machine have a problems showing error as per tech who check the washing the part is not included as per sharaf DG and now I'm already agreed to pay the part but still very foor service almost 1 week to resolve the issue but still not done repaired I'm very feel bud this sharaf DG Ew and I will not buy again anymore at sharaf store and I'll inform to all my friend don't buy at sharaf store because is bud service at all...

Order was made on 28 Nov. No feedback after 2 weeks and customer support thru multiple channels (call, emails, chat) are not very helpful. Poor customer service even after daily follow ups on email calls and chat, a tracking number from the courier has been provided but physical item has not been forwarded to courier yet. Will not order to Sharaf DG online again. No customer should suffer with this kind of hassle.

Hello.

I would like to make another complain regarding a situation which have been going on for a very long time. I purchased a MacBook Air online on June 2 which was supposed to be on Flexipay but later I realised that it has not been converted despite the fact that I opted for 18 months and even paid for the Flexipay conversion. When I called the bank they told me that they won't be converted and I have to be in touch with SharafDG regarding the matter. I managed to get in contact with Savio from the warehouse and he told me that I would need to swipe my card again at a store and once it been converted, the amount that I paid on June 2 and the interest that has incurred for that amount till date will be refunded back to me. I have his email as a proof. The amount I swiped at the store has already been converted. Now it has already been more than 6 months and I am still paying for the interest and I have not received the refund of June 2. Whenever I called the call centre they are giving me vague answers not telling me what is happening and when I speak to Savio he is giving me a goose chase saying refund will be in my account in 1-2 days or it will be done on that day. I have been very patient with this situation which is the first place is not my mistake but yet again I am calling the call centre and Savio literally begging for my refund and the interested incurred to me. I would like to know what is being done about this and I could like my refund back as soon as possible to stop the interest from piling up and pay the interest incurred to me since June 2. This is very unprofessional the way SharafDG call centre and Savio has been treating me. I am really upset and frustrated with this situation.

I write this to express my disappointment to sharaf dg ibn batuta mall. On October 2019 i purchased samsung note S10 with extended waranty. The lady who handle payment suggested me to buy extended waranty. She told me it will cover physical damage and battery replacement. But replacement only apply for 3 months if i purchase the extended 1 year warranty.

When my phone actually broke a month after i purchased, i went back to sharaf dg batuta mall but the customer service said, my waranty only cover extended software malfunction, and not physical damage.

I feel cheated my false information or lack of product knowledge given by the employee when i purchased it.

FunPass redemption is hopeless exercise.
I had 2 fun pass I was outright rejected without any reason. I am following on email from last 18 days n Everytime I get same response that we are investigating the matter. Customer service call are not answered at all.
For another FunPass I got the unique code but while doing redemption on the link after selecting the Activity it doesn't go to next step.
Seems fun pass thing promo is just marketing and in reality it never gets redeemed.

I wish this is looked upon by consumer protection dept. And necessary action is taken.

Would never shop again from Sharaf Dg by getting attracted with unreal promos.

From,
Unhappy customer

We raised so many issues with these vouchers since the time we received them. There were so many calls and emails. This back and forth communication in order to use the vouchers is taking more than a month of active calls, emails, chase ups from our side and literate no response from Sharaf DG support except the automatic reply "we are investigating the issue". Very proffessional really, i am really speachless. Definitely the worst service i have experienced ever.

I had owful experience with Sharaf DG online delivery and thought ok, lets give them one more chance, it can happen, but this is not "it can happen" the case, this is "i dont care at all" case. Taking our time, nerves and money, because activities we planned to use vouchers for in the end we paid from our pocket.

By the way, while i am writing this, still no response from Sharaf dg side on any of my multiple issues. I believe thise vouchers also expired by this time.

Thanks Sharaf for the worst ever experience rating, will make sure to put this rating wherever possible and spread the word.

I bought a bosh built-in dishwasher online. It was one of the most expensive dishwashers on the website. The delivery team brought it in 2 days and the problem was started. The team did not tell me that this model is not fitted right in my kitchen. They just said that I need to cut the wooden panel for the machine. But when they already installed it I understood that still it won't work properly. Even it won't open correctly. So I asked them to take the dishwasher back. They refused and said that I need to call to sharaf. It was another challenge. For the whole week they could not solve my problem. They sent a technician to give the ideas what to do with my already installed machine. He came and asked why the delivery team installed it? Of course it will not work here and do they do it for purpose or what? So sharaf dg received a report from the technician but still does not think that it is their fault! I am not a proffessional and can not understand will it work or not and why they installed it? The dishwasher is still in my kitchen and I am not able to use it because I want to do a refund. So in few days they told me that I need to pay 30% of the whole amount for the non-use machine! I asked them to change for the model that will be ok for my kitchen.in few days they came back to me and said that they can exchange it in 10 days but still I need to pay the refund fee which is 30% (in my case 1260 aed). I agreed that okay, I will pay just take back the dishwasher and still they did not do that. I am waiting for the delivery to take away this machine with the refund fee! The company is very bad. The service is very bad. Never never buy there anything!

I placed an online order for a TV on 31st Oct2019 and today is 4th November 2019 still have not received the delivery. Upon calling Sharaf DG they ask me to follow up with the courier company but my argument is i did not choose the courier company so they must follow up. Still, i called courier company and they say Sharaf DG is dispatching it today! So it's a total mess and don't know whom to trust... Two days i stayed at home awaiting for the delivery and from tomorrow i will be away.

Im very disappointed from Sharaf Dg and will never buy again from you guys
I purchased some items in Gitex and they gave me a travel pass after that i sent email with the receipt and they replied that i can redeem the travel pass by clicking the link, i did it then i came a blank page !
After sometime they sent me a code for Credit for Travel for the Hotel credit, but everytime I activate the code, it is saying it is already registered which this is my first time using the code! They gave me a used code!
This is how i redeem the travel pass it's ridiculous then i sent many emails and they ignore it that means they give fake voucher to make people buy from them then nothing happens, i tried calling the number in the voucher which never gets answered! I will raise a complain to UAE all authorities about them to stop cheating people

Paid for the product on 1-Nov @ Sharaf DG, China court, Ibn Batuta Mall, with a promised home delivery by 2-Nov 10pm. No delivery; no call; no updates from anywhere. I called Helpline and visited the store customer service, all said NO STOCK, wait for it. If you hadn't had the product anywhere, why so rush to take the money? Just to reach everyday store sales target! The store staff clearly doesn't know anything about customer acquisition cost, because they're making things only worse to hold one. Receipt ref no.: BPI0103011119031; SOI015401111980505

Really bad experience, the date of delivery for the items that i ordered was 23rd October 2019, 23rd it doesn't delivered and when i call the city center Sharaf DG they promise to deliver on 24th today. but it was not delivered today until now(10pm) and when i check with the team he told that supplier is not reachable. Atleast they have to inform the customer if there is any delay in delivering the product.
My order ref no. SIMC202111019112, SOMC2321110192787

Really need to think twice now getting something from Sharaf DG and requesting to deliver the product earlier as possible also should need to get the compensation for the same.

Im very disappointed from Sharaf Dg and will never buy again from you guys
I purchased some items in Gitex and they gave me a travel pass after that i sent email with the receipt and they replied that i can redeem the travel pass by clicking the link, i did it then i came a blank page ! This is how i redeem the travel pass it's ridiculous then i sent many emails and they ignore it that means they give fake voucher to make people buy from them then nothing happens, i tried calling the number in the voucher which never gets answered! I will raise a complain to UAE all authorities about them to stop cheating people