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SF Express

SF Express review: Customs clearance

R
Author of the review
5:01 am EDT
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Charged 1000 baht customs clearance fee, quadruple what competitor UPS charges for the exact same package. On top of extortionist fees (I had to pay 1000 baht to obtain my package valued at 875 baht), they refuse to answer as to WHY the fees are so exhorbitant. Really unconscionable company, from the customer service agent KattiyaponTankit, to her manager Rati Srimuan and up to their new CEO Jiawei Zhang, the most recent cc to my request. Truly a company I can't see surviving.

Desired outcome: I've read your contract and you get to charge whatever you want for your fees, but you should care that you charge double your competitors' fees. If you are customer-oriented and value good will, please consider a price-match and refund.

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  1. SF Express Contacts

  2. SF Express phone numbers
    95338
    95338
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    China
    120 683 683
    120 683 683
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    Japan
    1800 183 331
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    Malaysia
    8800 505 6318
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    100%
    Confidence score
    Russia
    +1 (800) 311-1111
    +1 (800) 311-1111
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    Singapore
    803 931 111
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    100%
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    South Korea
    800 088 830
    800 088 830
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    100%
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    Taiwan
    +1 (855) 901-1133
    +1 (855) 901-1133
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    United States
    +852 27 300 273
    +852 27 300 273
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    Hong Kong
    +81 366 853 303
    +81 366 853 303
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    100%
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    Japan
    +853 28 737 373
    +853 28 737 373
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    100%
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    Macau
    +60 376 296 331
    +60 376 296 331
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    33%
    Confidence score
    Malaysia
    +65 66 030 630
    +65 66 030 630
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    Singapore
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    100%
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    South Korea
    +886 221 926 063
    +886 221 926 063
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    Taiwan
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  3. SF Express emails
  4. SF Express address
    2/F Wanji Business Building, WanJi Business Building, Xinzhou 11th Avenue, FuTian, Shenzhen, 518048, China
  5. SF Express social media
  6. Stan
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    Jun 08, 2025
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