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CB Shipping and Logistics SF Express
SF Express

SF Express review: Customs clearance

R
Author of the review
5:01 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

Charged 1000 baht customs clearance fee, quadruple what competitor UPS charges for the exact same package. On top of extortionist fees (I had to pay 1000 baht to obtain my package valued at 875 baht), they refuse to answer as to WHY the fees are so exhorbitant. Really unconscionable company, from the customer service agent KattiyaponTankit, to her manager Rati Srimuan and up to their new CEO Jiawei Zhang, the most recent cc to my request. Truly a company I can't see surviving.

Desired outcome: I've read your contract and you get to charge whatever you want for your fees, but you should care that you charge double your competitors' fees. If you are customer-oriented and value good will, please consider a price-match and refund.

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  1. SF Express Contacts

  2. SF Express phone numbers
    95338
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    Taiwan
    +1 (855) 901-1133
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    Hong Kong
    +81 366 853 303
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    Japan
    +853 28 737 373
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    100%
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    Macau
    +60 376 296 331
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    33%
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    Malaysia
    +65 66 030 630
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    South Korea
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  3. SF Express emails
  4. SF Express address
    2/F Wanji Business Building, WanJi Business Building, Xinzhou 11th Avenue, FuTian, Shenzhen, 518048, China
  5. SF Express social media
  6. Stan
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    Sep 27, 2025
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SF Express Category
SF Express is ranked 4 among 79 companies in the Shipping and Logistics category
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