SewingPatterns.com review: no product what so ever ( 1 comment)

This was my E-mail I sent
From: Juanita
Sent: Tuesday, March 08, 2011 2:51 PM
To: [protected]@sewingpatterns.com
Subject: I want my money back

My order number is 334757 I order 1 pattern on Feb.17. Now it is March 8, 2011 and still nothing. I want my money back because you took it and were supposed to send my pattern in exchange but I have gotten NOTHING.
I WANT MY MONEY BACK! There was NO service or product rendered on sewingpatterns.com part. Therefore I WANT MY MONEY BACK ALL $12.09 of it.

(PATTI's Response)
On Mar 8, 2011, at 6:17 PM, Sewing Patterns wrote:
Hi Juanita,
I apologize that you did not receive your pattern. Unfortunately, it is still backordered. I have cancelled your order and refunded your order in full.

Thank you,
Patti

WHAT I WROTE BACK TO PATTI
Thank you Patti but on the website someone answered me and said the same thing on Feb 28 but that is was in and was shipping that same day. Here is how theconversation went. But thanks for canceling my order. How long will it take for my money to to credited back?

(BELOW IS WHAT I SAID ON THE CONTACT US LINK @ SEWINGPATTERNS.COM LINK)
Juanita Mar 08, 2011 02:56 PM
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I order 1 pattern on Feb.17, now it is March 8, 2011 and still nothing. I want my money back because sewingpatterns.com took it and were supposed to send my pattern inexchange but I have gotten NOTHING.
I WANT MY MONEY BACK! There was NO service or product rendered on sewingpatterns.com part. Therefore I WANT MY MONEY BACK ALL $12.09 of it. I will buy it some place else. This is really unacceptable to not get what I ordered and then to be ignored.

Juanita Mar 07, 2011 05:35 AM hide
When will I get my pattern?

Juanita Mar 01, 2011 09:13 AM
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It would be nice if on the site it self I'd be able to find out the status of my order likemany other sites have, and to have gotten an email stating it was backordered. How much longer will it take to get to me?
Thanks

Support Feb 28, 2011 09:32 PM
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Hello Juanita,

I apologize for the delay. Your pattern was backordered, but is now available and will be shipped today.
Thank you, Customer Service

Juanita Feb 25, 2011 04:29 PM
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I ordered a pattern on the Feb. 17 and was wondering when I'll receive it. My Order Number: 334757.
Thanks