I ordered a pattern from this company on Sept. 28, 2010 for a Halloween costume. When I didn't receive a confirmation e-mail or a response to an e-mail inquiry about my order, I did some research on the company. I sent an e-mail on Sept. 30, 2010 to cancel my order after reading the reviews on this site. (I would have saved myself a lot of time and aggravation if I had read these reviews first.)
Since then, the company has charged me the full price of my order. I called the number listed on my receipt, only to get an automated message that "the representative at extension [protected] is unavailable."
I've filed a complaint with the Southern California Better Business Bureau. Based on the number of complaints here, I'm also filing one with the California Attorney General's Office. I don't expect anything to come from either of these actions, but at least it's something.
The complaint has been investigated and resolved to the customer’s satisfaction.
We apologize that you did not receive your order confirmation. I have checked with our ordering and shipping department and your order was successfully received and ready to be shipped on Monday. You can email me personally at Info@sewingpatterns.com - subject line ANNE and I will personally assist you.
I appreciate your business and I hope that I can assist you.
Thank you,
Anne