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Seventh Avenueplatinum ll sofa and loveseat (red)

1
C Dec 31, 2019

I contacted your company in regard to a ripped sofa cushion. I purchased the set over 18 months ago. I spoke to a lovely customer service agent, Shianna, who was willing to help me get replacement cushions. When she batches me through to her supervisor, Nancy, I was told that they were unwilling to help me replace the cushions despite me letting her know I was willing to pay for them. She continued with one word answers and was not willing to assist me in trying to work out a solution. I enjoy this furniture and always complemented the company, however after dealing with Nancy and the brick wall of not getting replacement cushions, I will be shopping elsewhere. Please look into this issue and possibly help me find replacements.

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