HomeAdvisor’s earns a 1.7-star rating from 172 reviews, showing that the majority of homeowners are dissatisfied with service provider matches.
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false promises
Based on the endorsement of Service Magic, Inc., we hired their member, the Colorado Radon Institute, for mold & asbestos testing. The owner of Colorado Radon Institute, Michael Merit, came to our apartment and allegedly performed the tests. While collecting samples, he told us we had black mold which could be hazardous to our health. We paid Michael Merit and he cashed the check. However, he failed to provide us with the lab results or respond to our calls, emails or letter.
So, we contacted Service Magic, Inc. and spoke with Harry Patkowski and Tammy Wright. We also emailed the following Service Magic representatives: (1) Co-Chairman, Michael Beaudoin; (2) Co-Chairman, Rodney Rice; (3) CEO, Craig Smith; (4) Senior Vice President, Ty Kasperbauer, ; (5) Senior Vice President, Ryan Sullivan; (6) Senior Vice President, Andy Zurcher; (7) Vice President, Jim Croft; and (8) Vice President, Tom Durant.
Ms. Wright stated Service Magic recommended and endorsed its member, the Colorado Radon Institute and its owner, Michael Merit, after he paid his $99.00 Service Magic fee and passed the "rigorous 10-Point Screening" check in 2007. Ms. Wright guaranteed Service Magic performed a background check for complaints, suspicious business activity, etc. We checked with the BBB and found Michael Merit had complaints filed against him dating back to May 2003, see http://denver.bbb.org/WWWRoot/Report.aspx?site=33&bbb=0885&firm=55000693.
Due to Michael Merit�s shady business practices, he changes company names to avoid being held accountable, see below:
Colorado Radon Institute
Owner - Michael Merit
12109 North Fifth Street
Parker, CO 80134
Telephone: [protected]
Cell: [protected]
Email: radoninstitute AT aol.com
Website: http://www.servicemagic.com/rated.ColoradoRadonInstitute.12602646.Mold-and-Asbestos-Services.-12072.html
Micro Environmental
Owner - Michael Merit
12109 North Fifth Street
Parker, CO 80134
Cell: [protected]
EnvironTech, LLC
Owner - Michael Merit
Telephone: [protected]
Cell: [protected]
Website: http://www.environtechllc.com/
The Eco Depot
dba Envirospect of Denver
12109 North Fifth Street
Parker, CO 80134
Cell: [protected] (cell)
Email: theecodepot AT aol.com
Website: www.envirospect.net
Despite Michael Merit�s suspicious business practices, Service Magic, Inc. accepted the Colorado Radon Institute and Michael Merit as members and have since endorsed and recommended their services, see http://www.servicemagic.com/rated.ColoradoRadonInstitute.12602646.html.
In fact, according to Service Magic�s Contractor Relations Specialist Harry Patkowski, he cannot even get in contact with Service Magic's pre-screened service magic professional Michael Merit. We rated Michael Merit accordingly on Service Magic�s web site and wrote, �BUYER BEWARE! Don't hire Service Magic's client, Michael Merit; you must read about them on http://www.concernedconsumers.com/. I gave him one star only because it was required for this submission.�
Nevertheless, Service Magic continues to advertise, endorse and recommend Michael Merit and the Colorado Radon Institute with five stars. Mr. Beaudoin, why do you continue to endorse such a client?
DO NOT USE THE SERVICES OF ANY OF THE ABOVE-NAMED COMPANIES - MORE LIKELY THAN NOT, THEY WILL MAKE FALSE PROMISES AND SCAM YOU OUT OF YOUR MONEY!
The complaint has been investigated and resolved to the customer’s satisfaction.
fraudulent charges!
I signed with Service Magic appx. one year ago offering my services as a real estate appraiser. After I went a "rigorous" and extensive check to verify my credentials which cost me $50.00 I was so "pleased" that I was "accepted". Two "qualified" leads (as they call them) later from two unscrupulous mortgage brokers made me think that this company doesn't...
Read full review of HomeAdvisor and 73 comments
Scam and deceptive advertising!
Sales man david reed claims to be able to hook your website for your business to hundreds of other pages and sites and promises that your website will be directly linked to service magics site free of charge as soon as you sign on. They list only the beneficial ratings of companies, and through 'direct match' wash there hands of bogus leads. Before you sign up for the service it is promised that they filter leads both coming in and also going to the contractors. Once your signed on they then claim its just advertising. Fraud comes to mind.
They claim they do checking and research for licenses in the areas you wish to serve, false claim and to prove it I was able to add Iowa for my line of work who requires contractor licenses for the state, but I wasn't able to add minnesota who does not require any licensing for my line of work. They offer there so called services in all 50 states of the United States, the goods or promises they make are vigerious 10 point screening. (more like 3 point screening)
What they call a Ten point inspection turns out to be a check for insurance to make it look good and a check on the contractors routing number along with the account numbers. Another false thing they do is tell you leads are direct match, but in fact they sent that same $30 to $60 lead to roughly 3 customers on average, equals about $180 per lead for them, and a piss off customer that go's with someone else completely do to being bombed with calls. Injury to my bank account and my reputation is on the line for buying into there sales pitch, empty fraudulent promises.
This company is immoral, unethical, oppressive, unscrupulous; and substantially can injure consumers and contractors alike by mismatching professionals the consumer believes to be qualified, contractor that is slow on work that is having a rough time, by being mismatch and potentially running there reputations.
End result, out of work contractor that may have been legit for there original field, an unhappy customer that has to pay more a second tine to have work done twice, and the people that run ServiceMagic a few dollars richer off this miss portion of others. They fail to disclose material fact at the time of sale of profiles to the consumers who later in the system are the contractors, also to the home owner slash consumer that hires these screened professionals.
They also speak against other lead companies saying how they can't do anything for anyone, (Product disparagement). The whole things built in bad faith.
The complaint has been investigated and resolved to the customer’s satisfaction.
service magic took my phone number off and put their phone number on my business and put it on the internet till i busted them in the act
I am SO glad I didn't pay for servicemagic. The contractor I ended up getting for a concrete job is a total scam artist. He has changed contractor licenses every time a lawsuit is attached to his bond. He uses his different family members that have a good reputation and no bad record and creates a new company. The 10-point check that ServiceMagic does is completely ridiculous and anyone can look the info they provide for free! I will NEVER use this service again...especially since they charge the contractors for every "lead" they provide. That is completely ridiculous.
When I had a problem with my "pro" I tried to contact my "personal assistant" who never bothered to return my call. I called them and finally reached someone who was going to help me. She listed to my complaint, said she'd call the contractor and try to straighten out the fact that he didn't bother to show up when he said. Never heard from her again. Called back and left numerous messages...I give up. Contractor finally finished the job but it was definitely not done well!
We were ripped off by contractor that Service Magic recommended. Service Magic said our request for a refund was not fair or reasonable. They never have any intention of refunding any money with their guarantee - didn't even post our bad review of the contractor. They are total scam artists and should be put out of business.
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Check it out, www.bidproconnect.com!
Hello Gudini -
I am sorry to hear that you are concerned about your experience with us. We do verify and screen all potential member businesses including searches for criminal convictions, sex offender registry, state-level licensing, insurance, civil judgments and others. We then collect direct feedback from homeowners through ratings and reviews.
After you are approved you have market match and exact match leads. Exact Match is an optional program where we promote our member business profiles online using different advertising and keyword matching methods. This allows the consumer to submit in a localized search and choose professionals they would like to hear from.
I would like to discuss your concerns and frustrations further in detail and answer any questions you might have. You may contact me directly at [protected] or mblack@servicemagic.com.
Thank you for your time and I look forward to speaking with you.
Mandy Black
I was thinking about using SM. But if they are anything like cal finders. I think I will pass. I used cal finders and they took out over a $1000.00 out of my account before I ever got a lead. Then it took a few weeks to get it back. They said they had a accounting screw up. I finding out that most of these companies are scams. Don t waste your money!
Servicemagic is a scam on contractors. We signed up, got zero contracts out of it, and tons of leads not even in our service area that they refused to give credits for. We had to stop our credit card to get them to stop taking money. Now they are trying to get us into collections for more BS leads.
service magic is ###ing horrible! Im a fully licensed and insured contractorwho has been on service magic 2 times and got screwed both times...I should have never signed up again. They drain your bank account with ### leads andthey dont screen possible customers.. All leeds i received were just people browsing the web site for something to do and were not even interested in having any work done.. Service magic takes money from from contractors for this and wont refund.. SAVE YOUR MONEY AND DONT GET ###ED BY THESE ### HOLES!
Yeah, that sounds like a scam to me. And when I say that I mean a dangerous one. Why would anyone believe those outlandish claims?
Service Magic is bad for business. Turn off your lead option every week or it turns on by its self. They wanted me to go to jobs that my trade doesn’t do and still charged me for them. When they sent me e-mails to give a customer a bid I would call the customer and they said that they have enough companies coming out to bid and don't need anymore. I called customer service and they still charged me. I am now on a mission to call all the companies on there site or email them about what happened to me. If you are a co worker of service magic you are not going to talk crap about the people who are paying your bills so you really do not have any say in the matter. Until you are a business owner and not an employee then you can talk. Word of mouth for my company killed service magic Leeds and I will continue to let my new customers know about this unexceptable behavior. This company does not represent the American business owner to me but that’s for you to decide.
fraudulent business practices of servicemagic, inc.
I had been contacted by ServiceMagic Inc in my business. They say they will give leads to work for $10.00 per lead. What they did was give leads that were dead ends. One lead was to build a garage. I am a garage door installer, not a garage or any other type of builder. The other leads never even had any answer on the phone.
I wrote and complained about the leads and the billing for these. They continued to bill me, so I wrote and told them why I should not be billed. Now, I got a letter today form CMI, a collection agency for them. They want $52.50 to take off a negative report. The report was wrongfully made to begin with. I suppose many would just pay the $52.50 so that they do not have a negative report. That is what they are counting on. Figure, if you get every customer for $52.50 and do nothing in return for it, you can make a decent living by ripping off other businesses. I would appreciate any ideas on what else can be done regarding this business. I am making a complaint to the Better Business Bureau and Consumer Affairs. Please, if you have a negative experience with them, report them so that they can be stopped! Thank you.
The complaint has been investigated and resolved to the customer’s satisfaction.
Your site is nearly impossible to use to validate a professional. If you don't review them before you request a quote, there doesn't seem to be anyway to get back and later validate/review them. I'm highly disappointed in your service.
@ joe Moise
This would make sense in an ideal world, where everyone calls you for work, but when you need leads, but have vultures like Service Magic, hijacking your company name and replacing your number with theirs, even after canceling the service, this can become a challenge! Take them to court? Hardly! Service Magic is part of a vast enterprise of internet businesses owned by some mega corporation and enough money to string you along for decades, bleeding your time and money away...
A good way to eliminate alot of the frustration with the interpretation of the services provided in a lead service like this, would be ONLY pay for leads where you actually get the job. Charge a % of the contract agreement which would be fair to the service provider as well as the contractor. It would give the service provider more incentive to actually make sure the homeowners are serious and not wasting the contractors time and money. It's a shame this country is in such a shambles job wise that every body and their brother has to resort to becomming a contractor to try and make a living. It leaves vultures like Service Magic the opportunity to cherry pick bank accounts.
Good afternoon ARGFL –
I am sorry that you are frustrated with us and would like to get a chance to discuss what kind of problems you are having with us. You can contact me directly at 303.963.8066 or e-mail me at mblack [at] servicemagic.com.
Thank you and I look forward to speaking with you.
Mandy Black
Good afternoon ARGFL –
I am sorry that you are frustrated with us and would like to get a chance to discuss what kind of problems you are having with us. You can contact me directly at 303.963.8066 or e-mail me at mblack [at] servicemagic.com.
Thank you and I look forward to speaking with you.
Mandy Black
If you are a contractor that has had problem with ServiceMagic, I would enjoy speaking with you. Why? I am the owner of an appliance repair company that is having problems with this company of thieves. E-mail applianceguy@stopdryerfires.net.
ServiceMagic is a great company of whom use picky shoppers know this is our best bet to get a quality professional. Going to court for $50 give me a break ! SM is Legit and above comments are from other companies trying to hate. So WTF ever !
Servicemagic is an unwanted expensive middleman adding no value to the contractor - consumer relationship. Contractors pay stiff fees to join, and for every "lead" provided, whether they get the gig or not. Information about contractors is scanty and inaccurate - many are not there for long, and pass on their bad experience to the end customer.
I was approached to be a contractor in a cold call. The salesperson was aggressive and scripted, I wasn't interested, but kept getting repeat calls. My first question kept getting circumvented, simply: "How much does this cost?" The price structure was ludicrous. For most people on either side, there are direct ways of getting in touch with each other - all much cheaper and more satisfying. SM does not provide more customers to your market, or more contractors... All they do is give contractors willing to PAY a little extra edge in reaching lazy, less informed customers - and these are not necessarily GOOD customers.
The insult on top of this is that I was added to a spam mailing list immediately after declining. 3 or more emails per day - not branded with servicemagic's name, but anonymously offering contractors for a variety of services. They all resolved through a link bidding system to Servicemagic! I was getting additional spam from these same illegal marketers. Servicemagic had no website unsubscribe page, or department to deal with this. I finally contacted a public relations person who said she would stop this flow (they were evading my fairly aggressive spam filter). No luck. She claimed 3rd parties were not following "their rules". Uhhhh hello! So don't pay them!
The pressure of the economy I think has pushed them to more aggressive and unethical behavior to support their huge infrastructure - financed entirely by contractors passing on their fees to customers. Sad. Do whatever you can to make sure this leech business model does not survive!
I got both an unsolicited call and email from these folks today. They are both now in my spam folder (got to love Google Voice). Why are they marked as spam? It was unsolicited, the person leaving both messages had the attitude that I wanted to, nay, NEEDED to hear from them, and because what they are offering is as worthless.
The messages belong in the same folder as those emails telling me how much women want their men to produce gallons of more seminal fluids during sex. They both are laughable, presume to be from "experts" who may very well be (but who cares), and they are driven only by a desire to take money from your pocket.
When I googled them this page came up just below their listing.
I've been hounded lately by these types of companies and by SEO companies. Most of them are legit but even those are hiring people at low wages that are just there for a pay check - they don't know what they are doing and don't care about the job.
Why would I trust even the smallest part of my businesses future to these folks? What kind of business person would I be if I can't find any customers on my own?
If you own or work for a company like this why not do something productive with your abilities like sell tangible goods or worthwhile services? There are far too many companies like this in the US and they are just phantoms. They're companies that exist purely to make money off of the work that businesses should be doing themselves or otherwise should not be in business.
Overall, lead generators are a better form of selling than traditional marketing. If you close one deal for every ten leads, you would lose much more money sending mailers, paying for an outsourced salesperson/telemarketer, or hiring a marketing company to accomplish these goals. If you didn't get a refund from print advertisement (newspapers, magazines, mailers) would you complain and form class action suits?! Have to spend money to make money. If you're not happy, change. Pick up the phone and call a few thousand prospects from a purchased list, or create a website to generate traffic, or whatever else you "know" that works. If it's not a referral, good luck waiting for the work to come your way.
I have been a contractor longer than I wish to realize, and I'm sick and tired of other contractors complaining about everything everyday. If you can't handle the business of owning a construction company, go back to work for one that knows how!
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HomeAdvisor phone numbers+1 (877) 800-3177+1 (877) 800-3177Click up if you have successfully reached HomeAdvisor by calling +1 (877) 800-3177 phone number 0 0 users reported that they have successfully reached HomeAdvisor by calling +1 (877) 800-3177 phone number Click down if you have unsuccessfully reached HomeAdvisor by calling +1 (877) 800-3177 phone number 0 0 users reported that they have UNsuccessfully reached HomeAdvisor by calling +1 (877) 800-3177 phone numberCustomer Service+1 (303) 963-7200+1 (303) 963-7200Click up if you have successfully reached HomeAdvisor by calling +1 (303) 963-7200 phone number 0 0 users reported that they have successfully reached HomeAdvisor by calling +1 (303) 963-7200 phone number Click down if you have unsuccessfully reached HomeAdvisor by calling +1 (303) 963-7200 phone number 0 0 users reported that they have UNsuccessfully reached HomeAdvisor by calling +1 (303) 963-7200 phone numberLocal+1 (877) 800-3177+1 (877) 800-3177Click up if you have successfully reached HomeAdvisor by calling +1 (877) 800-3177 phone number 0 0 users reported that they have successfully reached HomeAdvisor by calling +1 (877) 800-3177 phone number Click down if you have unsuccessfully reached HomeAdvisor by calling +1 (877) 800-3177 phone number 0 0 users reported that they have UNsuccessfully reached HomeAdvisor by calling +1 (877) 800-3177 phone numberToll Free+1 (303) 980-3003+1 (303) 980-3003Click up if you have successfully reached HomeAdvisor by calling +1 (303) 980-3003 phone number 0 0 users reported that they have successfully reached HomeAdvisor by calling +1 (303) 980-3003 phone number Click down if you have unsuccessfully reached HomeAdvisor by calling +1 (303) 980-3003 phone number 0 0 users reported that they have UNsuccessfully reached HomeAdvisor by calling +1 (303) 980-3003 phone numberFax+1 (303) 963-8384+1 (303) 963-8384Click up if you have successfully reached HomeAdvisor by calling +1 (303) 963-8384 phone number 0 0 users reported that they have successfully reached HomeAdvisor by calling +1 (303) 963-8384 phone number Click down if you have unsuccessfully reached HomeAdvisor by calling +1 (303) 963-8384 phone number 0 0 users reported that they have UNsuccessfully reached HomeAdvisor by calling +1 (303) 963-8384 phone numberPhone
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HomeAdvisor emailsconscustomerservice@homeadvisor.com100%Confidence score: 100%Supportpartnerships@homeadvisor.com100%Confidence score: 100%publicrelations@homeadvisor.com91%Confidence score: 91%communicationemailus@homeadvisor.com86%Confidence score: 86%customerservice@homeadvisor.com85%Confidence score: 85%support
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HomeAdvisor address14023 Denver West Pkwy, Suite 200, Golden, Colorado, 80401, United States
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Thanks for a detailed and informative post. You can check if this contractor is still with ServiceMagic by using its "screen a pro" service. http://www.servicemagic.com/screen/
I hired a terrible roofer through Service Magic and just today determined that he is still with Service Magic.