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This is the 3rd visit from ServeCo for furniture repairs. The first to the technicians missed the reported service window by 1 and almost 3 hours. I asked for this appointment to be the first appointment of the day and was told they would put it in the comments. I received an email and text at 8PM tonight saying they scheduled the appointment for between 2:30-5:00PM tomorrow. Of course they send the notification out after hours so you can not contact them to re-schedule or complain. Well they will have to reschedule it for another day. THEY are a HORRIBLE service company that does not put the customer first.
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We sincerely apologize for the scheduling delays and the inconvenience you experienced during your recent service visits. We understand how frustrating it can be when appointments do not meet your expectations, and we appreciate you bringing this to our attention.
After reviewing your case, we escalated the matter to our Technician Supervisor, who promptly contacted you to ensure the technician arrived as scheduled, completed the necessary repairs, and confirmed that you were satisfied with the outcome.
We truly appreciate your patience and understanding throughout this process. It’s always our goal to provide timely, professional service, and we regret that we fell short in this instance. We value the trust you placed in ServeCo when you purchased your Protection Plan, and we hope to serve you again in the future — this time exceeding your expectations.