Serveco International
Reviews and Complaints

Extremely disappointed with ServeCo. Despite paying for a protection plan, they denied my claim for damage caused by my cat within 24 hours, falsely citing exclusions for 'repeated use.' This damage happened in a single day, not over time, yet they refused to honor the coverage. Their terms seem intentionally vague and designed to avoid fulfilling legitimate claims. I won’t trust this company with future purchases or protection plans.

Purchased a Servco Total protection plan from Lazyboy for an expensive couch. ServeCo is a fricken scam of a company. Lazyboy should be sued for selling such a crappy and worthless service. My furniture broke from failed manufacturing. The metal in the leg extenders was faulty and bent. Servco put me thru a big hassle repeatedly asking for "more pictures of the affected area" and finally denied my case citing "Items not covered". WTF is a total protection plan for if it doesn't totally protect? They wouldnt even fix the staples that are now stabbing hazards from the material coming out from the leg rest. Also, the stuffing has gone remarkably flat very fast. They wont add more stuffing. The left seat is buckling from basic use and they wont fix that. If you're reading this and you're offered a full warranty total protection plan from anyone representing Servco, turn tail and run hard and far away. You will be out the hundreds of dollars for a completly worthless plan and be very upset at the company who sold you such crap. Guess i can't even get good durable furniture at lazyboy. I still have 2 years on my warranty.

Called ServeCo in November of 2023 and requested repair of my power recliner. They contracted Tri County Furniture to come out at a cost of $210. Tri County came out on 12/13/23 and repaired recliner. Six weeks later it stopped working. I called ServeCo and they tell me they do not warranty their work beyond seven days following the service call. WHAT A RIP OFF! It is my opinion they took advantage of a 77 year old woman. ServeCo does not stand behind their work, do not use them to repair your furniture!

I bought 11k of furniture in February 2023. It wasn’t delivered until April and it was delivered broken. it took a few months or so to address the chair being broken. I know it’s having a horrible life with other situations going on. My sofa seat was not fixed until probably the end of August, but it really wasn’t fixed I waited a few months because as I mentioned previously had a lot of physical problems and I was trying to sell my house and buying a house and everything was going wrong.

I felt like I had no control over my life, and I decided well maybe I could win the battle of the sofa. So I called up lazy boy. Comfort care again. This time was more fortunate and within a few weeks I had someone come out order the parts.,etc. When the parts came in, I called pup comfort care again. While I had her on the phone, I asked about scratches on the sofa, could not tell one it happened. She said no worries I would contact Serveco Internationa and I called them up. They sent me to place online to fill out some forms and some pictures. I have to admit I did not read the fine print what I did read was I had five years of warranty for my sofa and scratches and bites and under pet care I did not read the fine print . Online, I was to fill out the form and take pictures. Which I did. I got stumped when it asked me when the incident occurred. I had no idea it could’ve happened 3 weeks ago. , right before I reported it or it could’ve happened back in the summer. Truthfully, I just picked a date. I decide to go with them date near my birthday so I can remember it. I tried to leave it blank since I really didn’t know, but it did not let me. So I got my self fixed by comfort care . I tried to follow up on the . Serveco Internationa Complaint and called up. They claimed they sent me email two weeks ago which I did not get because I never deleted anything. They told me they were missing two pics that they needed and I immediately took them and sent it to them. A few minutes later I got a whole thing that I don’t fit the criteria of getting the work done, but if I would’ve read the first actually says that you have to report the scratches immediately and the latest you could do so in a month. It’s hard to argue this, but I will say they need to change their presentation as it is not a five year warranty at all it is a one month warranty. I do think that the furnace should take responsible And should not push this but rather steer you away from it . The pet care does not upset me as much as the idea that after one year which will be February even though I did not receive my sofa until April, and in fact, it didn’t work until three weeks ago I move onto a new Warranty and no longer have Lazyboy but rather Serveco Internationa for all my furniture. That’s frightens me terribly. I read some horrible reports on this company and I paid a lot more money for that. Ashley happened December 28 or 29 2023, I am not sure my brother died, and my dog is sick. The plumbing in my house is absolutely messed up and I had so much going on and still do the only thing I thought I might have control over was the scratches on my sofa.Ha, not going to happen. It sounds like a scam., it seems they say no to everyone or they give their $24 back. I don’t qualify for either and I worry that I might have furniture trouble in the future and they will ignore me completely .Something could be breaking r

Right now and I wouldn’t realize it for a month and a day. And once again it won’t be covered. this is not accepting the pictures.

Claim number: [protected].
1. My furniture specialist sold me my said Ultra shield (ServeCo North America) 10 year furniture warranty coverage and provided a copy of said warranty.
2. My listed Warranty Coverage states: Item "7. Cracking and peeling".
3. In filing my claim, there was back and forth and process confusion, however I have since clarified that this single claim is regarding the cracking and peeling on the arm of our recliner.
4. It must be noted that moot attempts to turn down the claim included:
• It isn't a covered item. MOOT - cracking and peeling is listed.
• Stains or damage do have to be reported within 5 days. MOOT - it is not a stain or damage.
• It is a covered item, number 7. "Cracking and peeling."
5. To date, it is at least 45 days since original staff Bryttanie Mulkey, bryttaniem@serveco.com, now Stacy - Director of Customer Service (404-567-6649) have given me the run-around.
6. Current status: Stacy Director of Customer Service, stated, we have a technician in the area. I will sent the picture. They are not open yet. I never heard anything and called back. Then she said, "Someone would call me back", etc. I have left messages and heard nothing. Yesterday, 11-14-19 was my third call to Stacy.
7. It is a "badge of fraud" to sell a product and play games to never deliver it.
8. Consumer regulators and authorities need to encourage cessation of such fraudulent practices.