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Furniture repair/rip off!
Called ServeCo in November of 2023 and requested repair of my power recliner. They contracted Tri County Furniture to come out at a cost of $210. Tri County came out on 12/13/23 and repaired recliner. Six weeks later it stopped working. I called ServeCo and they tell me they do not warranty their work beyond seven days following the service call. WHAT A RIP OFF! It is my opinion they took advantage of a 77 year old woman. ServeCo does not stand behind their work, do not use them to repair your furniture!
Claimed loss: 210.00
Desired outcome: FULL REFUND
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Serveco international pet insurance for la-z boy sofa
I bought 11k of furniture in February 2023. It wasn’t delivered until April and it was delivered broken. it took a few months or so to address the chair being broken. I know it’s having a horrible life with other situations going on. My sofa seat was not fixed until probably the end of August, but it really wasn’t fixed I waited a few months because as I...
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furniture warranty listed covered item item #7 cracking and peeling
Claim number: [protected].
1. My furniture specialist sold me my said Ultra shield (ServeCo North America) 10 year furniture warranty coverage and provided a copy of said warranty.
2. My listed Warranty Coverage states: Item "7. Cracking and peeling".
3. In filing my claim, there was back and forth and process confusion, however I have since clarified that this single claim is regarding the cracking and peeling on the arm of our recliner.
4. It must be noted that moot attempts to turn down the claim included:
• It isn't a covered item. MOOT - cracking and peeling is listed.
• Stains or damage do have to be reported within 5 days. MOOT - it is not a stain or damage.
• It is a covered item, number 7. "Cracking and peeling."
5. To date, it is at least 45 days since original staff Bryttanie Mulkey, bryttaniem@serveco.com, now Stacy - Director of Customer Service (404-567-6649) have given me the run-around.
6. Current status: Stacy Director of Customer Service, stated, we have a technician in the area. I will sent the picture. They are not open yet. I never heard anything and called back. Then she said, "Someone would call me back", etc. I have left messages and heard nothing. Yesterday, 11-14-19 was my third call to Stacy.
7. It is a "badge of fraud" to sell a product and play games to never deliver it.
8. Consumer regulators and authorities need to encourage cessation of such fraudulent practices.
Warranty copy submitted
The complaint has been investigated and resolved to the customer's satisfaction.
have bought the reclining couch with the extended warranty for 5yrs
have only had 2 years it coming apart at the seams on top
trying to get ahold of some one its ashley furniture
Is Serveco International legit?
Serveco International earns 83% level of Trustworthiness
Excellent Trust Notice: Serveco International near-perfect at 83% trust. Use with confidence, maintaining usual caution.
Serveco International has registered the domain name for serveco.com for more than one year, which may indicate stability and longevity.
Serveco.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Serveco.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Serveco.com you are considering visiting, which is associated with Serveco International, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Several mixed reviews for Serveco International have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.
However ComplaintsBoard has detected that:
- Serveco.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The serveco.com may offer a niche product or service that is only of interest to a smaller audience.
- Serveco International protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to Serveco International. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Overview of Serveco International complaint handling
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Serveco International phone numbers+1 (888) 818-3229+1 (888) 818-3229Click up if you have successfully reached Serveco International by calling +1 (888) 818-3229 phone number 0 0 users reported that they have successfully reached Serveco International by calling +1 (888) 818-3229 phone number Click up if you have UNsuccessfully reached Serveco International by calling +1 (888) 818-3229 phone number 0 0 users reported that they have UNsuccessfully reached Serveco International by calling +1 (888) 818-3229 phone number
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Serveco International emailsinfo@serveco.com100%Confidence score: 100%Supporttonym@serveco.com94%Confidence score: 94%executivedrewd@serveco.com94%Confidence score: 94%salestonim@serveco.com93%Confidence score: 93%johnm@serveco.com92%Confidence score: 92%supportryang@serveco.com91%Confidence score: 91%executivesteveg@serveco.com90%Confidence score: 90%executivetiffanye@serveco.com89%Confidence score: 89%chriss@serveco.com84%Confidence score: 84%
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Serveco International address19 Smiley Ingram Rd SE, Cartersville, Georgia, 30121, United States
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ServeCo contacted our dispatched service technician, who willingly agreed to revisit the consumer's residence and replace the switch without any cost to the consumer if it was indeed found to be defective. In addition, ServeCo reached out to John Shaw, who is Patricia Pelchy's son, and extended the offer of a no-cost return visit. However, Mr. Shaw declined the service, expressing a preference to engage another tech company and requesting a refund from us. ServeCo explained to him that, due to the passage of a month and a half, it is challenging for a service company to solely rely on a customer's word regarding the failure of our services or parts. The cause of the malfunction may not necessarily be attributable to our service or part. To accurately assess and address the issue, it was crucial for us to conduct an on-site inspection. Unfortunately, the offer for a return visit was declined by the consumer's son, leading to the closure of the claim.