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Serveco International Customer Service Phone, Email, Contacts

Serveco International
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Serveco International complaints 4

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12:36 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Purchased a Servco Total protection plan from Lazyboy for an expensive couch. ServeCo is a fricken scam of a company. Lazyboy should be sued for selling such a crappy and worthless service. My furniture broke from failed manufacturing. The metal in the leg extenders was faulty and bent. Servco put me thru a big hassle repeatedly asking for "more pictures of...

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3:05 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Serveco International Furniture repair/rip off!

Called ServeCo in November of 2023 and requested repair of my power recliner. They contracted Tri County Furniture to come out at a cost of $210. Tri County came out on 12/13/23 and repaired recliner. Six weeks later it stopped working. I called ServeCo and they tell me they do not warranty their work beyond seven days following the service call. WHAT A RIP OFF! It is my opinion they took advantage of a 77 year old woman. ServeCo does not stand behind their work, do not use them to repair your furniture!

Claimed loss: 210.00

Desired outcome: FULL REFUND

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ServeCo North America
CARTERSVILLE, US
Feb 05, 2024 12:54 pm EST
Verified customer This comment was posted by a verified customer. Learn more

ServeCo contacted our dispatched service technician, who willingly agreed to revisit the consumer's residence and replace the switch without any cost to the consumer if it was indeed found to be defective. In addition, ServeCo reached out to John Shaw, who is Patricia Pelchy's son, and extended the offer of a no-cost return visit. However, Mr. Shaw declined the service, expressing a preference to engage another tech company and requesting a refund from us. ServeCo explained to him that, due to the passage of a month and a half, it is challenging for a service company to solely rely on a customer's word regarding the failure of our services or parts. The cause of the malfunction may not necessarily be attributable to our service or part. To accurately assess and address the issue, it was crucial for us to conduct an on-site inspection. Unfortunately, the offer for a return visit was declined by the consumer's son, leading to the closure of the claim.

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T
11:15 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I bought 11k of furniture in February 2023. It wasn’t delivered until April and it was delivered broken. it took a few months or so to address the chair being broken. I know it’s having a horrible life with other situations going on. My sofa seat was not fixed until probably the end of August, but it really wasn’t fixed I waited a few months because as I...

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Is Serveco International legit?

Serveco International earns a trustworthiness rating of 94%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Serveco International to be a trustworthy company. Although there's a 25% resolution rate for customer complaints, which deserves attention, Serveco International is known for their high standards and safety. If you're thinking about dealing with Serveco International, it's wise to check how they handle complaints.

Serveco International has registered the domain name for serveco.com for more than one year, which may indicate stability and longevity.

Serveco.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Serveco.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Serveco.com you are considering visiting, which is associated with Serveco International, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

However ComplaintsBoard has detected that:

  • Serveco.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The serveco.com may offer a niche product or service that is only of interest to a smaller audience.
  • Serveco International protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Serveco International. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
G
4:08 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Serveco International has left an official reply on this complaint.

Serveco International furniture warranty listed covered item item #7 cracking and peeling

Claim number: [protected].
1. My furniture specialist sold me my said Ultra shield (ServeCo North America) 10 year furniture warranty coverage and provided a copy of said warranty.
2. My listed Warranty Coverage states: Item "7. Cracking and peeling".
3. In filing my claim, there was back and forth and process confusion, however I have since clarified that this single claim is regarding the cracking and peeling on the arm of our recliner.
4. It must be noted that moot attempts to turn down the claim included:
• It isn't a covered item. MOOT - cracking and peeling is listed.
• Stains or damage do have to be reported within 5 days. MOOT - it is not a stain or damage.
• It is a covered item, number 7. "Cracking and peeling."
5. To date, it is at least 45 days since original staff Bryttanie Mulkey, bryttaniem@serveco.com, now Stacy - Director of Customer Service (404-567-6649) have given me the run-around.
6. Current status: Stacy Director of Customer Service, stated, we have a technician in the area. I will sent the picture. They are not open yet. I never heard anything and called back. Then she said, "Someone would call me back", etc. I have left messages and heard nothing. Yesterday, 11-14-19 was my third call to Stacy.
7. It is a "badge of fraud" to sell a product and play games to never deliver it.
8. Consumer regulators and authorities need to encourage cessation of such fraudulent practices.

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Update by GarrettMG
Nov 18, 2019 4:09 pm EST

Warranty copy submitted

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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mary brocklehurst
Grove City, PA 16127, US
Aug 02, 2022 9:11 am EDT
Verified customer This comment was posted by a verified customer. Learn more

have bought the reclining couch with the extended warranty for 5yrs

have only had 2 years it coming apart at the seams on top

trying to get ahold of some one its ashley furniture

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Overview of Serveco International complaint handling

Serveco International reviews first appeared on Complaints Board on Nov 18, 2019. The latest review Total protection plan was posted on Apr 29, 2024. The latest complaint furniture warranty listed covered item item #7 cracking and peeling was resolved on Nov 18, 2019. Serveco International has an average consumer rating of 2 stars from 4 reviews. Serveco International has resolved 1 complaints.
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  1. Serveco International contacts

  2. Serveco International phone numbers
    +1 (888) 818-3229
    +1 (888) 818-3229
    Click up if you have successfully reached Serveco International by calling +1 (888) 818-3229 phone number 0 0 users reported that they have successfully reached Serveco International by calling +1 (888) 818-3229 phone number Click down if you have unsuccessfully reached Serveco International by calling +1 (888) 818-3229 phone number 0 0 users reported that they have UNsuccessfully reached Serveco International by calling +1 (888) 818-3229 phone number
  3. Serveco International emails
  4. Serveco International address
    19 Smiley Ingram Rd SE, Cartersville, Georgia, 30121, United States
  5. Serveco International social media
Serveco International Category
Serveco International is ranked 972 among 1358 companies in the Construction and Maintenance category

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