The complaint has been investigated and
resolved to the customer's satisfactionResolved Sephora — scam charges
resolved to the customer's satisfaction
I would not purchase any item from Sephora until I know I love it and second thing, I am willing to swap or sell it if I'm not happy with my purchase. They do not seem to have any written policy for returns of items purchased with gift certificate. I purchased an item from them, I didn't like it really as it was not what it was shown so I phoned them, a rep told me that my refund check will come in within few day. They didn't send me check as told so I called them again this time someone told me that I will receive another product in exchange. I thought of taking chance and call them one more time as still there was no product. This time the rep was surprised that someone had told me I will receive a product in exchange!.. Finally it worked out, I receive my product and also got charged $25 for that product!!...