Home Cosmetics Sephora return policy

Sephora  -  return policy

Author of the complaint
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Today I went to return make-up at Sephora and was denied the return by The Retail Equation. I am appalled that Sephora is passing on my Drivers License info to this third party. I have been a loyal customer to Sephora since I started working at 16, going on 5 years now. My trips to Sephora were always something I treated myself to. Consistently, each year I have been a VIB; meaning I spend $500 or more in one year. In those five years, I can count on one hand how many returns I have made. I understand fraud issues, but I do not have a track record of even consistently making returns. I can go to Nordstrom or ULTA to get the makeup I want, I went to Sephora for the experience. I think it says a lot about a company when they feel its okay to subject ALL of their customers, even their loyal ones, to this illegitimate third party's approval of returns. Also, I think it is appalling that Sephora is not egen trusting their employees to make return decisions. I will be reporting this issue to the Attorney General. As for Sephora, I will be taking my business to Nordstrom. I have a Nordstrom credit card, where I can earn points and receive a note. They will also allow me to return a lipstick every once in a while. You lost a loyal customer Sephora; with the growing number of beauty retailers, I am sure "loyalty" is hard to come by. I hope my $25 lipstick w/o a receipt was worth the consistent $500+ I have spent and would have continued to spend.

Resolution Sought: I would like the Retail Equation to shove the "Return Denial" they gave me right up their pompous ###.


The complaint has been investigated and resolved to the customer’s satisfaction.

More Sephora complaints & reviews

Add a comment
Sep 04, 2018 11:53 pm

Well said! That happened to me a few days ago and i m planning to do the same.By the way, there is a class action law suit against the REC, it s called Abington Cole+Ellery, you might want to check it out


Learn how the rating is calculated

130 complaints
28 resolved 102 unresolved

Sephora contacts

(added by reviewer)
41 rue Ybry, PO Box: 92200, France