Today I went to return make-up at Sephora and was denied the return by The Retail Equation. I am appalled that Sephora is passing on my Drivers License info to this third party. I have been a loyal customer to Sephora since I started working at 16, going on 5 years now. My trips to Sephora were always something I treated myself to. Consistently, each year I have been a VIB; meaning I spend $500 or more in one year. In those five years, I can count on one hand how many returns I have made. I understand fraud issues, but I do not have a track record of even consistently making returns. I can go to Nordstrom or ULTA to get the makeup I want, I went to Sephora for the experience. I think it says a lot about a company when they feel its okay to subject ALL of their customers, even their loyal ones, to this illegitimate third party's approval of returns. Also, I think it is appalling that Sephora is not egen trusting their employees to make return decisions. I will be reporting this issue to the Attorney General. As for Sephora, I will be taking my business to Nordstrom. I have a Nordstrom credit card, where I can earn points and receive a note. They will also allow me to return a lipstick every once in a while. You lost a loyal customer Sephora; with the growing number of beauty retailers, I am sure "loyalty" is hard to come by. I hope my $25 lipstick w/o a receipt was worth the consistent $500+ I have spent and would have continued to spend.
Resolution Sought: I would like the Retail Equation to shove the "Return Denial" they gave me right up their pompous ###.
The complaint has been investigated and resolved to the customer’s satisfaction.