The complaint has been investigated and
resolved to the customer's satisfactionResolved Sephora — customer service @ guildford mall
resolved to the customer's satisfaction
I came in to search for the right cleanser for my skin. I'm used to shopping at the Sephora at Metrotown and I've come to expect great customer service and friendly, well informed helpers. I spend thousands of dollars at Sephora and I'm a huge fan of the products it carries. So I expected the same thing when I went to the store at the Guildford location. I went up to an employee called Nina and asked her very politely if she could help me look for a cleanser. She instantly turned her back to me and leant over to arrange a product on the shelf. When she was done arranging it, instead of responding to my question she looked me straight in the eye and WALKED AWAY. She looked like she was offended that I asked her for help. The whole thing was pretty disgusting and unprofessional. My boyfriend who was with me was just as surprised as I was. The girl wasn't even busy in fact she circled around the area I was in and was talking to a fellow employee. I've never met this girl before in my life and I couldn't understand what induced her to behave like that towards a random customer. Sephora at Guildford mall really needs to reevaluate their employees. I'm seriously disgusted and from now on I intend to go out of my way and make a trip to Metrotown where the employees actually help the customers. The only way I'm going back there is if I knew that steps have been taken to correct this girl's behaviour.