Menu
Login
My name is Rich Bonelli from Tempe, AZ, account # [protected].
I am filing an official complaint regarding your company's customer service regarding a claim on our AC unit, claim # [protected].
Below is a summary:
• 8/24 - We contacted you regarding our AC unit
• 8/25 - Technician from Alpha Mechanical assessed the AC and determined that the blow motor was not functioning. Alpha filed the claim with you that evening.
• 8/26 - Contacted you on the status of the claim. We were told it would take 1-2 business days to get approval. We requested expedited approval due to the extreme heat in Arizona.
• 8/26 - Contacted you again on the status of the claim. We were told it would take 1-2 business days to get approval and the claim was being reviewed.
• 8/28 - Contacted you again on the status of the claim. We were told it would take 1-2 business days to get approval and the claim was still being reviewed.
• 8/29 - Contacted you again on the status of the claim. We were told it would take 1-2 business days to get approval and the claim was still being reviewed. This was day 2 and still no approval.
• 8/30 - Contacted you again on the status of the claim. We were told that you were doing research for the parts and supplies and this could take 1-2 business days. Then we were told that it could take 3-5 days to get the parts and supplies ordered and delivered. This was the first time we were told about this process.
• 8/31 – Contacted you again on the status of the claim. Was told the same thing as the day before.
• 9/1 - Contacted you again on the status of the claim. Was told the same thing as the day before. And, I was told that there was a glitch in the system and you would elevate the claim.
• This is the first time we have used your service and we are extremely disappointed with the service. It should not take this long especially given the extreme heat we face in Arizona.
• We are seriously considering canceling our policy with you when this job is done and intend to submit a negative review. We are also planning to submit a complaint to the BBB and to the Attorney General for breaching of contract.
Please feel free contact at [protected].
Rich
