Select Home Warranty
reviews and complaints

Purchased a 3 yr policy in July 2021. I have called 2 times for problems and been denied both times. When I asked to cancel the remainder of my policy I was told I would only get back $56 even though the policy was $459/yr and I have until Feb 2025 left on my contract. Total RIP OFF. Denied coverage without even sending someone out to see what the problem is. AVOID!

Water heater irreparable but they won't cover it. This is the 2nd time I have contacted them in 2 years and the 2nd time they have denied my claim. Save your money and go with someone else.

Good morning,

I want to file a complaint with select warranty company, I have been with you guys for a short period of time and I don't like your services. Your reps have hung up in my ear several times which is very unprofessional and the services sucks. I don't like how I have been treated within a short period of time with select. Then they took my funds out of my account early which my payments are not suppose to come out until end of each month, which when I spoke to a supervisor admitted that it was an error on their end, but my funds have not been reversed yet, and yes caused me grief. I'm highly upset at this time, what can you do to accommodate this matter. My phone number is [protected].Contract#513404828no resolution, they just took my monies and did not reverse my payment back stated that they made a decision on their end. No you are not going to take my monies when my payments are not due until the 30th of each month. When speaking with a supervisor on 7/17 said that they did make a mistake and will refund my monies back to my card. I'm furious and very upset about this matter. Something need to be done about this situation asap

I was told by when i bought my policy from Lucus, that my home was covered, and if they can not fix it, it will be replaced. LUCUS specifically told me, it did not mater the age of the equipment, it would be fixed or replaced.

3 times this has been a lie, and i done.

First was my refrigerator - you don't cover ice lines.

second was my dishwasher - you don't cover motors

third was my garage door- the unit is old. and you wont replace it.

you sent out a technician that disabled my door because he was going to fix it. he was not able to fix it, so he said i needed a new unit. i can not open my door , because he disabled it because he was going to fix it. . You are re only offering a150 to fix this problem. i can not open my door or use my key pad and it worked fine before the issue was with the remote. Now nothing works.

I was told it would be taken care of. This is FRAUD. I want you to send someone out on your dime, to fix my garage door.

Select home warrant has the worse service. My unit went out on a Sunday. Technician came out on Monday, and said I needed a fan motor. I called in to see what they were going to do about the repair. I was told it would take 24to 48 hours for them to make a decision, that was on Tuesday morning. I have called them at 2-3 times a day for updates. On Thursday, I was told that they needed pictures of the unit, which I sent in. I called on Friday they claim they never received the pictures. So, I sent them again and called again to see what they status was. Again, I was told it would be 24 to 48 hours before they would have a resolution. So, I called again on Monday to get an update only to be told that from the pictures the unit was 20 years old, and it would be another 24-48 hours before they would have a resolution. So, any information you send in the time frame changes to another 24/48 hours each and every time. Very poor service. I would advise anyone to choose some other service company. This is the 2nd time I have had difficulty dealing with them. Do yourself a favor and find another home warranty company to deal with.

My air went out 2 weeks ago on a Friday night. After the technician arrived, I learned that you need 3 years of service documentation (teach us to read the fine print and not believe the "everything is covered after the first 90 days" as the person told us when we purchased this more expensive plan). Anyway, I supplied 2 years of documentation and have waited for a resolution since the 21st (2 full weeks). During the 2 weeks, I have called four times and been told to be patient for 24 hours, and that someone would reach out to me with a resolution. NO one has called or emailed since the initial email. I called today and discovered they would not cover it because I only have 2 years of maintenance, not three. We moved in three years ago. Ridiculous. Today, someone was supposed to call me within three hours to discuss... that was 8 hours ago, and I am still waiting.

I purchased a policy through SHW for $600. I was told it would cover the platinum package, with additional pool coverage, and free roof leak coverage for a year and 2 months.

I made a claim last week about my pool pump not working and it was denied because they said I don't have pool coverage. This is an outright lie. I chose pool coverage and paid for pool coverage and am being denied coverage. I reached out to them more than 10 times regarding this and am getting the runaround. They told me that I need to go find the invoice outlining the coverage for the cost because they don't have a copy of it or can't even find it. They took my $600 and no one can tell me what it actually covers or even where the money went. I have requested transcripts for conversations with them, no idea if that is being done.

These people are large scale scam artists.

I am writing to express my deep dissatisfaction and disappointment with the handling of my recent claim filed with Select Home Warranty. My claim number is #02665561and it pertains to the issues I've been experiencing with my ceiling fan.

On [7/27/2023], I reached out to Select Home Warranty regarding the malfunctioning ceiling fan in my home. The fan was not working correctly and was producing alarming electrical noises that indicated a potential short circuit. I followed the proper procedure by reporting the issue to your company and expected a timely response and resolution, as advertised on your website.

However, much to my dismay, I never received any communication from Select Home Warranty after filing the claim. Despite multiple attempts to reach out through phone calls and emails, I did not receive any response. It was only after my persistent efforts that I was finally provided with a claim number and informed that the resolution team had already made a decision without my knowledge or consent.

The resolution offered was a replacement of the fan with a claim amount of $45. It is essential to clarify that I never requested a fan replacement in the first place, and I find it concerning that such a crucial decision was made without any evaluation or inspection being conducted at my property.

Furthermore, when I tried to contact their resolution team to express my concerns and clarify that I did not accept the proposed resolution, I faced extreme difficulty in reaching them. Despite numerous attempts, I was unable to connect with any member of the resolution team to discuss the matter further.

In my pursuit of resolving this matter, I contacted their service call center and requested to speak with a supervisor. After conveying my issue to the supervisor, I was connected with Mr. Raymond White, who claimed to be the Claims Manager. Unfortunately, he reiterated the same resolution without any willingness to provide a satisfactory explanation or reconsideration.

Moreover, when I inquired about the escalation process and requested contact information for Mr. James Wilson, the individual responsible for handling escalations, Mr. White declined to provide the details. Instead, I was advised to send a letter to your legal team, which is highly inconvenient and does not adhere to standard customer service practices.

I believe that my concerns have not been given the appropriate attention and that the resolution provided does not reflect a proper evaluation of my claim. I respectfully request a evaluate of my complaint and do the needfull.

Thank you for your attention to this matter. I look forward to hearing from you soon.

Sincerely,

Kannan Ganesan

Purchased a 3 Year Select Home Warranty Jan 2022 $1500: 1-Dishwasher - GE Came out - the dishwasher still does not work 9 months later (temporary fix) now needs replacement, 2-Refrigerator - still goes on & off - ice keeps accumulating, no resolved issue 3-AC went out -109 degrees, tech said needs to be replaced, they refused & blamed freon. Cust Sv Bad!

I signed up with Select Home Warranty on 8/3/21 and paid Select $1417 for a 3 year contract. I needed a repair service for my rental unit which is not conveniently nearby.

My first claim was for an air conditioner fix in June 2022. My tenant complained because it was taking Select so long (a couple weeks) to send someone out. Since it was taking Select so long to send someone out, I used my own repairman to fix the problem. Select attributed the delay in finding a repairman due to demand caused by hot weather. However, it only took me a few phone calls to find someone who could come out the next day.

I submitted another claim in August 2022 to repair a leaking refrigerator. This same problem reoccurred a month later. When I requested Select to send someone to repair, they said I had used up all of my credits and would not honor my request despite my telling them they didn’t fix this problem the first time. I ended up again finding my own repair service who replaced the evaporator fan motor and defrosted and drained the lines as needed. I was charged $563 which Select refused to pay. I contacted Select several times but Select was unresponsive.

By this time, I was so unhappy with Select I asked them to cancel my contract and refund the unused prorated portion of my contract. I figured I was due approximately 2/3rds of my initial payment or approximately $935. Later I was shocked to only receive $61.69. When I called, they told me according to the contract, they subtracted the previous service calls plus some cancellation fee. What a rip-off! I’m partially to blame for not seeing this in their contract and not thoroughly researching the best home warranty companies.

I’m writing this to alert any potential Select Warranty customers to make sure to read the contract’s fine print.

Also despite several requests for a full accounting of how they arrived a the $61 payment, I haven't received a detailed accounting.

Select Home Warranty is a fraud. 1) It takes forever to get them to respond to a service issue. I had contact them 3-times before I got a service request confirmation. 2) It took over a month before I heard from Select Home Warranty about my dishwasher motor issue. I had to contact them 5-times before they responded to my persistent phone calls. 3) Upon response that said that I got approved for $175 cash out for my 18-month $700 dishwasher. I told them I rather have the part replaced if they will not replace my dishwasher. The parts and labor by the contractor were estimated at $325 to make my dishwasher work. Select Home Warranty never provided any email or mail (written documentation) regarding my issue. They have foreign customer service representatives that have zero customer service skills. They never let me talk to an American supervisor. Select Home Warranty contract agreement (section 6.2.4) lied about covering all parts necessary to the functionality of my dishwasher. How can I get a functioning dishwasher for $175

I have had this service for two years. have not used them for anything. in the middle of the burning heat my AC went out. they send someone out there and it looked like my AC need it few parts. they gave me the run around that i needed to show maintenance for the unit. which i provided. it's been over a month, and they haven't emailed me or send another technician out there. as the matter of fact, the technician that was here had told me. I am sorry for you. I know how they are going to do you. you most likely will have to fix this on your own. they will not pay or fix it. because it's going to be a lot. I had to pay for the tec to come out and had no other choice but to go outside the company and get a new AC placed for $4500. it was too hot, and i have two young boys. they are the worse. didn't care because the price was too Hight to fix. they take millions of dollars from consumers every month and every year and promise to cover all appliances. they are liars and false advertising. don't go with them. oh, and when i told them i want to cancel. they wanted to charge me cancellation fees. so, they didn't fix the issue, but they also want to lock you in. they should be taken to court and file lawsuits against companies like this.

We just purchased the Platinum option with Select Home warranty in April 2023. The compressor on one of our AC units went out almost 3 months later. Unfortunately, after 2 weeks of no A/C (in 90 degree weather) and slow responses, SHW would not cover the costs to repair because we didn't have 3 years of maintenance records. (We've only lived in this home for 2 years.). So we paid a few thousand dollars for a contractor to replace the new A/C unit.

While the contractor installed the new unit, he noticed that the motor in the other unit was shutting on and off. After contacting SHW again, they immediately denied the claim stating that they only will cover one unit. This makes no sense because they wouldn't even cover the first unit. Now I'm wondering why we bought this coverage when it doesn't cover this essential need.

Claim # [protected]

Policy # 1490868 Effective Date: 8/5/2020

We noticed there was a problem with our air conditioning unit when the temperature in our home was 80 degrees.

As per our warranty with Select Home Warranty Co., we contacted them immediately. They appointed a technician of their choosing. He inspected the unit and came up with the following conclusion:

"Found unit low on refrigerant.

Evaporator coil damaged allowing

water to enter furnace compartment.

Furnace in bad condition.

Recommend Air Conditioning and Heating

System be replaced."

I've attempted several times to explain to Select Home Warranty that although

the unit was low on refrigerant, the problem causing the need to replace the

units was the damage to the evaporator coil.

When speaking to the Claims Dept. I could not get them to see that the problem causing the units to be replaced was the coil and not low refrigerant. The company's own technician says the unit needs to be replaced because of the damaged coil not the refrigerant.

I've spoken to the Claims Dept. several times. They are basing their denial on low refrigerant not an inoperative coil.

I believe the fair assessment of the facts, using the information from their technician, would lead them to honor our claim of $10,350.00 and not look for ways to deny it.

Also note that we have photos of the damaged unit.

If there is any additional information you need from us, please notify us and we will respond as soon as we can. Your prompt attention to this matter is appreciated.

We can be reached at my wife's cell - [protected] first or home in the evening at [protected].

I changed to Select Home Warranty (SHW) in January because the home warranty we had went up on price and copay. This past April my refrigerator stopped working. SHW sent a repairman out. I didn’t hear back for several weeks to a month so I called the repair shop asking what was going on. They said they are still waiting on authorization. I called SHW they apologized and said they would expedite the claim. Our pool filter had a problem so I made a claim on it. They couldn’t find a pool tech that would take home warranty and said we would have to find one and pay for it and they would reimburse us. At that time I asked about fridge and they said they sent authorization. So I waited again. I went to see family in Texas for a week I got home and next day July I0 I called the repair shop to see if they got the authorization. They told me the claim was closed by SHW and they requested to be billed for diagnosis fee I called SHW and asked what was going on and they said claim is denied because you have to have warranty for 30 days. I said I bought it in January she said yes but you pay monthly and it starts over every month! Really? I have the payment on auto withdrawal from the bank so it’s never late at this rate I will never be covered and they are just taking my money! I requested to talk to a manager and they said they will schedule a call back and if they don’t call back within 3 hours call back. I said I am not calling back if a manager doesn’t call me the next call I make will be to the BBB. They called back in 3 1/2 hours I was answering a question from someone that was thinking about choosing SHW when he called I told him I refuse to listen to excuses I said this is a question I am answering on fb and I read him what I wrote about what SHW did to me. I said again I don’t want to hear excuses. Open my claim back up and have my fridge fixed.or I am filing a complaint with the BBB and I hung up on him. He called me back and said we got disconnected. I said no I hung up on you. I don’t want to hear anything you have to say. When you decide to fix my refrigerator all me. The next day we got a email from the escalation department asking me to call the number given. I asked my husband if he would talk to them because I will blow up. Hubby called and told them same thing I had already said. I want my fridge fixed or I want a refund for the copays 150.00 total for 2 visits on fridge both denied (excuses) and my monthly payments and cancel my warranty waiving cancellation fee of 75 dollars. Yea really? I am under contract and if I cancel they will charge me but they consider my warranty to start over every month? So if I am on a contract they should cover fridge if it starts over every month my contract is over every month. Is this fraud?

1. Filed claim may 14, 2023 online explaining problem - no power not working.

2. They assigned tech from a/e service. The tech came as scheduled and said - no power - circuite breaker issue and took $65.00 as per contract.

3. Called select home next day and told exactly what a/e tech said and they opened new claim and send electrician.

4. Electrician came and found out all circute breaker as good working. Except cook top breaker trips when it connects to cook - top.

5. So since july 7, 2023 they failed to send appliance tech to fix my cook top. When ever i call, selcet home warranty customer service say it will take 24 to 48 hours and assigning same applicance repair company which do not answer phone calls or respond to my messages.

6. It is very hard to reach supervisor or management to complain.

A rayappa

They can never get anyone to come out. The contractors say they do not get paid. I am still without ac for 6 days even now. My house is sweating. The floors are wet. My husband is on oxygen. This is a horrible company. The problem was reported Sunday, July 9 and today Friday, July 14. Crickets. This is Texas heat, with temp over 100 degrees. The inside the house has been no lower than 88 degrees. I am now concerned about my tile floors and mildew. There will be more damage from this. I need help now! I cam call and have someone here today but they say no.

o whom it may concern:

I replied to your email delivered at 6:38 and contacted you your tech Faith at 8:32 in your India call center AGAIN!

“Case #[protected]

We are in receipt of your email. Please contact us at [protected] option # 5 to discuss your claim.

Thank you,

Select Home Warranty”

To Whom it may concern:

We submit a work request to fix our ice maker. We were informed, though we had just purchased the Platinum plan a couple of months prior this was not covered; however for addition money it would be! This was not how we read our contract and unacceptable. We immediately asked for our contract to be canceled and refunded. Laura your tech in your India call center said she could not do that because no supervisors was available. After much confrontation from my husband he was finally transferred to Allen in customer service (who was also in India) where he told my husband a supervisor would contact him in 48hrs because no one was available. This is where I got involved. I join the conversation and informed Allen he was talking to a COMBAT DISABLED VET who was quite upset and to a retire 30 year Homeland Security government employee. So I was quite aware of the ploys of no supervisors not being available. He kept us on hold checking to see if a supervisor was available, and coming back saying there never was a supervisor available. I informed Allen this treatment of a Combat Vet and myself would go on social media, google, I would emailed all his Combat Vets and my government contacts of our treatment and to avoid your company. He kept insisting 48 hours I told him NO, 20 min. He kept putting me on hold and finally he came back and said someone would call me back in four hours. He has before 7pm CST today. We just want to cancel our contract and get our money back without anyone aggravation. I need you to be aware of the consequences if I do not get a call back.

Kina and Bruce Sands

[protected]

Faith again informed me a supervisor would contact me in 48hr to cancel my contact. I told her NO, I informed her it was recorded in a conversation with Allen a supervisor would contact me in 4hr by phone! NOT ME contacting you! If I was not contacted I would go on social media, contact my friends and all my husband friends and would tell them how we were treated. Faith continued to avoid and stall, she continued to said a supervisor was not available and the center was closed. I asked If my attorney asked for the recording between me and Allen would a supervisor be available now. She again avoided the question. I told her I am not being rude or argumentative I simply wanted my contract cancel and money refunded and I asked her are you going to cancel my contract, refund my money or referred me to a supervisor. Faith again danced around, hummed and ah welled so I said thank you, hung up and I will be posting the following.

Sincerely

Kina and Bruce Sands

This is the worst warranty company. They claim to cover it all when in reality they cover nothing. All they want is your money. I had no ac for weeks and then my claim was denied as I did not have a maintenance log. I always maintained my ac but no other company has ever asked for a log. Our repair service man said they are known for scamming consumers like this-getting your money and covering nothing. Better off saving for your own repairs. Going back to my old warranty company should have never fell for select warranty's scam claims and changed companies and I would not be out $1000 in repairs and over $500 to this scam company and sweating for over a month in 96 degree weather while they pretended to evaluate my claim

I had a 3 year warranty with Select Home Warranty. It was to expire on June 5, 2023. On May 31 2023 I filed a claim on my dishwasher. On June 12th someone came out to look at the dishwasher. I called to get an update about a week later, and multiple times after that and was told "your policy has expired, and we need to get it reinstated so we can pursue finding the replacement part". So even though the claim was during the contract period, they sent a repair person for diagnosing the issue (after the contract expired) - to receive the deductible - and then would NOT work on getting me the necessary part and ultimate fix. I asked the reps, so you take your car in because the engine blew up, during warranty period. BUT it was not fixed by the time the warranty period was up, so the repair stops! That is illegal and unethical.

FOLKS, STAY AWAY from this company, they are TERRIBLE with regards to holding up their end of the contract.

This is the worst warranty company in the world. When I signed up with this company, the rep told me everything that would be included in my plan. However, I have called them twice & each time I called, they told me that my items were not covered. I pay them every month thinking that I was covered. All the reps that I have talked to have me misleading information every time. I would not recommend this company to anyone. Also, after I got services with this company, I asked them to send me a copy of my contract. They kept implying that they would. I didn’t get a contract until like a week later after consistently calling them. I wish I never got services with them in the first place.