Select Home Warranty review: The worst experience; buyer beware

I want to share my absolutely terrible experience with Select Home Warranty and urge potential buyers to beware. The warranty contract is filled with so many exclusions compared to other companies that it feels like nothing is covered.
Recently, my A/C outdoor unit stopped working during the hottest week of the year. A technician was dispatched and determined that both the run capacitor and hard start needed to be replaced, and that the unit was low on refrigerant coolant. However, when the technician began the work, I received a notification that my claim was denied due to the refrigerant clause in the contract.
The technician called Select to clarify that there were additional issues unrelated to the refrigerant level, but the claim was still denied. He mentioned that low refrigerant levels would not directly damage the run capacitor or hard start kit. He expressed confusion about the warranty I purchased, noting that it was very unusual.
Following his suggestion, I contacted Select Home Warranty to resolve the issue, but the representative was unhelpful. When I requested to speak to a manager, I was told that it would need to be scheduled and that someone would call me back. I waited, but no one called. I called again and spoke to another representative, who continued to rely on the contract clause and did not connect me with a manager.
As a result of this situation, I was forced to incur an out-of-pocket expense of $500 for the technician's visit. I consider Select Home Warranty to be a misleading service provider. After reviewing numerous customer testimonials, I regret not conducting more thorough research prior to purchasing a one-year plan. My previous warranty with HSA Home Warranty did not contain a refrigerant coolant leak clause or the numerous other exclusion clauses present in the Select Home Warranty contract, which represent a significant drawback of their policy.
I strongly advise anyone considering Select Home Warranty to think twice and explore other options. Save yourself the frustration and financial burden.