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I want to share my absolutely terrible experience with Select Home Warranty and urge potential buyers to beware. The warranty contract is filled with so many exclusions compared to other companies that it feels like nothing is covered.
Recently, my A/C outdoor unit stopped working during the hottest week of the year. A technician was dispatched and determined that both the run capacitor and hard start needed to be replaced, and that the unit was low on refrigerant coolant. However, when the technician began the work, I received a notification that my claim was denied due to the refrigerant clause in the contract.
The technician called Select to clarify that there were additional issues unrelated to the refrigerant level, but the claim was still denied. He mentioned that low refrigerant levels would not directly damage the run capacitor or hard start kit. He expressed confusion about the warranty I purchased, noting that it was very unusual.
Following his suggestion, I contacted Select Home Warranty to resolve the issue, but the representative was unhelpful. When I requested to speak to a manager, I was told that it would need to be scheduled and that someone would call me back. I waited, but no one called. I called again and spoke to another representative, who continued to rely on the contract clause and did not connect me with a manager.
As a result of this situation, I was forced to incur an out-of-pocket expense of $500 for the technician's visit. I consider Select Home Warranty to be a misleading service provider. After reviewing numerous customer testimonials, I regret not conducting more thorough research prior to purchasing a one-year plan. My previous warranty with HSA Home Warranty did not contain a refrigerant coolant leak clause or the numerous other exclusion clauses present in the Select Home Warranty contract, which represent a significant drawback of their policy.
I strongly advise anyone considering Select Home Warranty to think twice and explore other options. Save yourself the frustration and financial burden.
Recommendation: Do your homework and go with another company
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I have the same experience as Michael. My furnace went out. Called Select to get a claim in. According to my contract, the issue that went wrong with my furnace is a covered expense. Select said there is an automatic $100.00 coverage and if the repair goes beyond $100, then I would have to call for another authorization which I did. The Select Rep wanted to speak to my HVAC technician. She ran him through the riot act asking him several questions that wouldn't seem relevant for payment such as how OHMs the furnace has, what is the part number for the new part, serial # part # of the furnace, and he had to speak one word at a time explaining what was wrong with the furnace. The information that Select Rep asked the HVAC Tech was duplicate information because I already provided most of it. She kept both the Tech and I on the phone for over an hour, then an additional 1/2 hour while she had to confer with someone else about a technicality regarding payment. The technicality they are trying to get me on is the fact that the company I used wouldn't separate the labor from the part. I told them there was no labor fee, because I have a separate subscription with this HVAC company to service my heating and air conditioning so they're getting a deal. I can't believe they would even consider denying my claim based on that BS. The total cost for the repairs were $281.00.
I think this company is a fraud, it may be foreign too because I could barely understand them, and this should be reported and a lawsuit against them should be initiated.
I have had the same problem, denying my claim and giving me a hard time when I tried to cancel the policy. They refused the claim because I did not get a licensed HVAC to change my filters, my husband did it. I have been dealing with them since Nov 20th. Because they wouldn't honor the policy they offered me a reimbursement of $122 the middle of Dec. No surprise, I have never received the check. I finally got my policy cancelled today, but I have too pay a $75 cancellation fee. I agree that the Co is a fraud. How are they still in business? I have been with them for 5 years and this is the treatment I get.
Salesmen LIE! Don't BUY! I'm cancelling my policy now that I see in black & white what was told was nothing like the contract!