Select Home Warranty

I decided to give Select Home Warranty a try after reading some positive reviews online. I was impressed with the coverage they offered, including protection for appliances and roof leaks. I thought to myself, "What could go wrong?" However, I soon found out that signing up for their 5-year plan at a discounted price would have been a mistake.

I opted for a one-year contract to test the waters. Everything was fine until my refrigerator broke down. I was relieved that I had a home warranty, as that's the reason why I purchased it in the first place. I reported the issue immediately, and they assured me that they would find a technician as soon as possible. However, a week went by, and I didn't hear anything from them. I had to find my own technician and pay out of pocket, even though I had asked Select two days prior if finding my own technician was an option. The person on the phone hardly spoke English and kept laughing, saying, "We are looking for the soonest available technician."

I hired a reputable appliance technician to come out and take a look. He confirmed that the refrigerator was going out due to age (it was a 16-year-old Whirlpool). I called Select Home Warranty with the technician present to give the diagnosis over the phone. He explained that there was a hole in the evaporator causing a sealed system leak, and the compressor was going out. However, Select heard their favorite loophole, "sealed system," and replied, "OK, we are denying coverage." The Select representative sounded very happy, which was offensive. The technician looked very confused. He had never heard that response about a sealed system from a home warranty before. Sealed system is the one exclusion on Select's refrigerators, and it's funny because that's what everything runs off of.

The technician and I continued arguing with them that it was due to age and the hole in the evaporator. However, Select didn't care. If you say anything about "sealed system," you're out of coverage. I told Select that I didn't want the repair to the sealed system; I needed a replacement unit like the technician said. However, Select didn't care. If you ever say the words "sealed system," it's over. I asked them, "So if someone has a fridge, and it goes out simply from age and everything possible fails on it, including the sealed system, you're saying you'd deny coverage because the sealed system also goes out?" Select responded, "Haha yes ma'am that is CORRECT!" I said, "I'm sorry; I'm just lost for words right now." It was offensive that they had a happy/positive attitude about denying me any coverage. It was like they were gloating about pulling the plug on my warranty coverage.

I continued to argue with them, but they kept telling me that my case was denied. The unit went bad because of age. The evaporator and compressor were bad, but because the sealed system was mentioned, I was out of a fridge. They offered no assistance at all.

I would advise looking for a warranty that doesn't attempt to get out of covering basic functions of a unit. I used to have Home Warranty of America, and they replaced my 20-year-old A/C unit when it went out from a freon leak in the sealed system. They may have awful reviews now, but they were much better than Select Home Warranty.

I decided to give Select Home Warranty a try after reading some positive reviews online. I was impressed with the coverage they offered, including protection for appliances and roof leaks. I thought to myself, "What could go wrong?" Well, I soon found out.

I signed up for a one-year contract and everything was going smoothly until my refrigerator stopped working. I immediately reported the issue to Select Home Warranty and was told they would find a technician as soon as possible. However, a week went by and I heard nothing from them. When I called to follow up, I was told they couldn't find a technician. I was frustrated and disappointed that they didn't bother to inform me of the situation.

I decided to find my own technician and pay out of pocket. I had asked Select two days prior if this was an option, but the person on the phone hardly spoke English and kept laughing while saying, "We are looking for the soonest available technician." It was not a reassuring experience.

The technician I hired was reputable and confirmed that the refrigerator was failing due to its age (it was a 16-year-old Whirlpool). I called Select Home Warranty with the technician present to give the diagnosis over the phone. He explained that there was a hole in the evaporator causing a sealed system leak, and the compressor was also failing due to age. However, Select heard their favorite loophole - "sealed system" - and immediately denied coverage. The technician was confused as he had never heard of a home warranty denying coverage for a sealed system before. It was frustrating to argue with them about this, especially since the sealed system is what everything runs off of.

I asked Select if I could get a replacement unit instead of repairing the sealed system, but they refused. They didn't care that the unit failed due to age and the hole in the evaporator. As soon as the words "sealed system" were mentioned, they denied coverage. It was shocking to hear them say that they would deny coverage even if everything else failed on a unit, including the sealed system. The positive attitude they had about denying coverage was offensive and made me feel like they were gloating about pulling the plug on my warranty coverage.

I continued to argue with them, but they kept telling me that my case was denied. I was left without a fridge and no assistance from Select Home Warranty. It was frustrating to deal with a warranty company that tried to get out of covering basic functions of a unit.

In the past, I had used Home Warranty of America, which now has terrible reviews. However, when my A/C unit went out due to a freon leak in the sealed system, they replaced the 20-year-old unit. I would recommend looking for a warranty company that doesn't try to deny coverage for basic functions of a unit.

I bought SelectHomeWarranty's annual plan because I read some reviews that said they were better than other home warranty companies. I had to make a claim for a plumbing issue after 7 months of having the plan. The company they sent to my house caused more damage than they were there to fix, and then refused to fix the new damage. I had to call another professional to come fix the damage caused by the company sent by SHW.

This happened in mid-April, during the pandemic shut-down. I called SHW and asked to have the $60 service fee refunded since I had to pay someone else to fix it. They said they wouldn't refund for services rendered but would comp the next service fee. I explained I had no intention of using their services again and wanted to cancel the contract effective immediately.

They have a pro-rated (monthly) refund, not based on the number of claims made. So even though I paid almost $500 for the year, and only made the one claim that caused damage to my house, the refund is just $133. I asked for a refund, but they said it wasn't worth it to cancel and I should just let the contract expire. I told them that's not happening and I want my refund. I get an email telling me it'll take 14-30 days to receive the refund. I called again in late May asking where my refund is because it's been more than 30 days, and I still think I should get the service fee included in that refund. They insist they can only offer to comp the next service fee and do I want to keep the service. I tell them 'absolutely NO. I am cancelling the plan and expect a refund."

They told me again that it's not worth it to cancel since I'm 7 months into the plan and I can still use their services for future claims until the contract expires. I tell them I would never trust them to send competent service providers to my house again after the damage caused and response from the company they sent last time and please send my refund check now.

Today, 6/7, we are now 8 weeks after my initial request to get a refund. The guy I get on the phone tells me the notes say the last guy I spoke to explained that it wasn't worth it to cancel and I had agreed to this. I told him that was emphatically untrue - I had cancelled the account in April and I called in May asking where my money was. He insisted twice more that I had agreed to just let it expire because the refund would be less than $100. I told him that this was not true. I had not agreed to let it expire and the refund should be over $130. Then, suddenly he changes his tune and says the software shows that my check was sent and I should have already gotten it. Not true. Hasn't happened.

Their efforts to insist I just let it run out so they don't have to pay out is as telling of their business practices as their refusal to refund a service fee for a claim that caused damage to my house, wanting me to trust them again with some future claim that may or may not ever be made. If I could give them zero stars I would. This has been exceedingly frustrating and infuriating that they just keep giving me the run-around. I hope they improve their customer service and business practices in the future.

I recently sold my rental property and moved to a new state. I needed a home warranty for my new house and decided to do a Google search for the company I had previously used. That's when I came across Select Home Warranty. Their website seemed similar to the other company I had used, so I signed up for a quote. Within a minute, a sales rep called me and offered me a three-year warranty at a discount for being a senior citizen. The price was $1124, which I paid in advance.

I explained to the sales rep that I had bought a house with appliances that had been tested during the inspection, but I had no idea how old they were. The rep assured me that it was not a problem. However, about five weeks after I got the policy, I had to call about my washer. It took a week to get anyone out, and all they did was "reset" it. After doing a load of wash, I realized the reset did not work, so I called the tech back. He told me he had to order a part and would call me when it came in. Five weeks later, I called the tech back asking where my part was. I was told it came in, but my tech was on VK and would be back next week and then he would come back and put in the part.

The part did not solve the problem, and the tech suggested another part that would most likely fix it. However, he could not go forward without SHW approving it. They refused. They denied the claim because based on the depreciated value, the washer was not worth fixing, and they offered me $250 to either get someone else to fix it or buy a new washer. However, they would not send me the money until I sent them a receipt proving I had either paid another company to fix it or purchased another washer. When arguing with customer service, the rep gave me a snarky response by stating if they keep servicing old appliances for more than they are worth, they wouldn't make any money. I decided to cancel the warranty, and even though I had ONLY been covered for less than three months, they took over $300 out of the $1124 I had paid in advance for a three-year warranty.

I decided to go to their corporate office in Mahwah, NJ, to confront them. However, when I called the Sheraton Hotel, which is the address they give for their corporate office, I found out that SHW leases an office in their building, but usually, no one is there. They use the office to receive mail but would not give me the address where the mail is sent.

This is a scam company who has no intention of ever completely fixing an appliance or if they can't - replace it. The company I had been looking for when I came across SHW actually replaced my 10-year-old stove in my rental property when they could not get the parts to fix it. Silly me thought all warranty companies were the same.

Please don't waste your money on Select Home Warranty's worthless policy. The ONLY nice thing I can say about them is that I received my refund check in just a week.

My ac condenser was replaced with a new one about a year ago and the board and a switch went out along with it having a hole in the unit lost all freon in it called select and was denied because it has a leak i had even told them i was paying for the adding more freon and repair the leak but was told even its in warranty since it was already denied they are not going to fix the board nor the switch.

My mom Purchased a Home warranty and she had an issue with her Refrigerator and a technician was sent out and they determined it was the motor blower and the fan blade and to her surprise after paying a deductible only to have her claim denied I called select On January 23 2023 and Spoke to a Customer Service representative named Berry Regarding the 525.00 The Amount I had payed for the policy and I was informed and on top of that payed a deductible in the amount of 65 dollars that Select Home Warranty could not Give me any documentation records Information due to my policy being canceled I cancelled coverage on Dec 2023 but select Home Warranty did not Cancel the policy until January 10 2023 it’s a shame that your company took Advantage of a senior citizen

Select Warranty Scam

A/C needed repair, the service guy they chose came out, spent an hour diagnosing problem, called Select, spent an hour on phone with Philippines, repair was denied by company. I need A/C in Florida, so I had repair guy fix A/C problem and I paid him. Select is a scam, they collect upfront premium and then deny service, avoid, avoid.

Date of experience: June 05, 2023

Our gas hot water heater broke down and flooded our basement on May 20, 2023. I called Select Home Warranty immediately to file a claim. That was Saturday and a technician was not able to get to our home until Monday May 22. When I called SHW I explained the whole situation, nothing was explained that they would not replace the unit, just repair it. We could not turn on the main water because the hot water heater just kept leaking. So we were without water, including out bathrooms. The technician showed up, inspected the water heater and called SHW to get authorization to replace the water heater. They denied the claim because they said "it was leaking". We paid $75 for the fee for service, they had just taken the monthly premium out of our bank account and when I called for further explanation, I was beyond patient. There was nothing I could do but complain and cancel the service warranty. They had the audacity to take another $75 cancellation fee from my account after I specifically said not to take any more money from us. So in total, they took $192.00 from us for nothing. Three days without water and ended up costing us over $1000 for a new heater. DO NOT GET A HOME WARRANTY FROM THESE LIARS AND THIEVES.

I filed my first ever claim on our washing machine, that won't spin out the clothes. After having a repairman out, he said this is a common problem with this machine, I paid the deductible, and they sent a quote to SHW. However, SHW offered a reimbursement of $150 toward repair or replacement. You say all of these appliances are covered, but also have every clause in the book that overrides any coverage that you think you have. My washing machine value is depreciated (which all appliances are, why else would I want a warranty), and SHW claims this is all I would receive toward a repair or replacement, which obviously won't ever cover the cost of a repair OR replacement. This is the first time I've used this policy that I paid $1200, and SHW won't cover $350 to repair? I'm not even asking for a replacement! Select Home Warranty is nothing but lip service.

My microwave stopped working, first they told me they don’t send technicians out to fix microwaves then after two weeks, they said they were sending a technician out to look at it. The technician came charged me $75 told me it was broke couldn’t be fixed had to be replaced then told me what a terrible company Select Home warranty is. Their own technician is telling me what a bad company this is. Select Home warranty approved my replacement and told me they were giving me $125 towards a new microwave. So $125 -$75 for the service charge equals $50 towards a new microwave. This place is a joke it’s a scam run don’t walk from this company.!

We filed a claim three times in the pass year of the policy and the Company tried to find any excuse not to cover the claims. The first two they stated it would not cover leakage. When we replaced the system because it was beyond repair, again the denied the claim. Before we could submit the information on the last claim, they had already responded with a denial on the claim.

In late February or early March SHW. Sent their repairman to check out my oven and concluded that it had to be replaced, it was not fixable. On March 20th. I received a letter stating SHW would only pay $185.00. I paid $3500.00 for this appliance. After reading the contract I see that SHW only pays up to $500.00. I called SHW in April and have yet to receive a response.

Acct. #1347272

Calm. #[protected]

I got a home warranty claim with Select Home Services in December 2022. On February 14th 2023 for the dryer at 415 East Bromley Street Tucson, Az 85704. I paid $65 on top on the annual fee of $400+ that I had just given Select Home Warranty. They sent a repair man to fix it, it almost dried an entire load ...but it didn't. So I paid the fee for the repair man to come and fix my dryer and my dryer is not fixed. I have been calling for weeks I just get told to hold on - and the hold becomes indefinite - Every time. I just wanted my dryer fixed - it is now been almost 2 months with no dryer- Thank goodness I have a home warranty.

I paid for a three-year warranty protection from Select Warranty upfront. I have been requesting a service call for my hot tub and the only thing I am told when I call in is that I can contact my own technician. I would like Select Warranty to find a technician to fix our hot tub (Kansas City is 90 miles away and there are places in Kansas City that fix hot tubs.

If you can't find a technician to fix the I would like it replaced. Please contact me at [protected].

avoid like the plague!

Note: whenever you see a positive review, they are fake. There is one by some fellow called “Suresh” who has written five star reviews on a number of sites, a sure sign they try to cover a line of bad reviews with a few good ones.

As for us?

We - and even more so our guests, have dealt with the joys of having a broken heater/AC in the guest area of our home. The fact that three of our guests thus far have had the pleasure of experiencing it speaks volumes about the efficiency of the company we've entrusted our home warranty to. We reported the issue over four weeks ago, and they've shown an exceptional commitment to procrastination in addressing our claim. Every time we reach out to them, they assure us that a supervisor will call us the very next morning. We can only admire their consistency in either not returning the call, or having someone who barely speaks English avoiding to deal with our claim. Their customer service team takes the term "language barrier" to new heights, with English that is barely comprehensible. They claim they are in New Jersey - they are not, the accent is probably from the Philippines or thereabouts. Nothing wrong with that in principle, but the only training these people have had is to ask how they can help, and then making absolutely sure they avoid doing so. Stunningly useless. Our tireless efforts to get the heater replaced have been met with a level of productivity that would make a sloth proud. With two years into a five-year warranty and around $5000 invested in this “home warranty” company, we can't help but question the wisdom of staying with this company any longer. Switching to another home insurance provider seems more tempting by the day regardless of the financial hit we will take. They are utterly useless. The B- rating for this company must be a testament to their uncanny ability to be both disappointing in customer service and poor in value for money, but it does not reflect reality, which in our experience is way worse. My wife has developed a newfound hobby of calling them daily, only to be met with the sweet sound of unhelpful responses in barely intelligible English. Their latest magnanimous offer as of today is to cover the cost of the part only (we’ll get excited when this turns out to be real, at least), which we can all agree is the epitome of generosity. In light of our experience, we would wholeheartedly recommend thinking twice before signing up with this home warranty company. They must, hopefully, be at the bottom of their league. Whatever you do, go somewhere else!

I own a 5bdrm. house with 4 baths, one is located upstairs. So master bath toilette develop a problem, it is flushing by itself and making a weird noises when it is even full. Upstairs toilette broken and is not working at all so I turn it off. In February 2023 I file a claim with Select home warranty, they request me to pay 2 $65 copay and consider it as 2 claims in ONE, I say again ONE system!

After that they let me know that C&C Plumbing will come an perform repairs. 2 months past and no one came over to do any repairs?

Sold a bill of goods when I purchased the plan in August 2022. Sales agent described the policy but discovered that items/service told would be covered, particularly a leaking faucet. Also, the replacement cost is inadequate. Received $75 to apply for the purchase of a new garbage disposal when they cost around $300. And, it takes forever to get the check - over 30 days. Now in dispute with Select over an issue with the heating unit. They claim the issue is "water condensation" when the issue may well be a possible crack in the exhaust pipes/tubes that go out through the roof that is leaking water into the heating unit. Their diagnosis is not based on an actual visit by a technician.

This company promised full reimbursement for unrepairable appliances. Instead, they only offered a small percentage that was only about 20% of the replacement cost, when my washer failed. When I tried to cancel the policy, I was told that only my wife could cancel it, since she signed us up for it. I explained that she is in the hospital with breathing problems and cannot talk for extended periods. This made no difference to these uncaring people. Do not do business with them!

Select Home Warranty is a fraud company. I have opened 2 claims since October 2022. Most recent claim number [protected].

My policy is [protected].

I have paid for 6 years and have been calling Select for my microwave and kitchen vent (electrical issue) since last October.

My issue has been escalated to 2 different sups (1 gave me wrong extension so I can never get to him) and the other wasn't helpful at all.

I have spent countless hours (waste of time) as they make falls promises to send a tech. No tech has ever showed up... they are refusing to cancel my services and refund my money yet they have provided 0 services and have taken hours out of my time.

I am super upset and super frustrated. The sups that have promised to follow up have never followed through and every time I call now they refuse to take my call and their agents say they are busy...

I need a full refund and I will continue to report this as a scam if this isn't resolved.

[protected]@hotmail.com

[protected]

My daughter contacted them on Monday 3/13. Sent out a plumber and gave us a quote explaining he had to submit it. 2 days later select contacted us and said they would need more pictures and once this was submitted they would have another 48 hours. 72 hours later we get an email that the claim was denied because of rust and corrosion. Not one piece of rust was on the water heater. Got ahold of a senior account executive who reviewed the case and said the tech said it failed from normal wear and tear. I told them ok so let’s get the water heater replaced. They explained they would forward the new info again to the review board that it must have been an oversight. Never heard from them. My daughter has 3 small children. I called and talked to another agent explaining the situation and they said it could take up to another 72 hours. I finally got ahold of a plumber and had them replace the water heater. Finally got ahold of select and now they are saying that since I did this I would be 100% responsible for the replacement. I am getting ahold of a lawyer and pursuing action. This company is a complete sham. My daughter paid a year in advance and it has been nothing but a headache. I got the water heater replaced $400 cheaper then their person quoted us to begin with