Select Home Warranty
reviews and complaints

In late February or early March SHW. Sent their repairman to check out my oven and concluded that it had to be replaced, it was not fixable. On March 20th. I received a letter stating SHW would only pay $185.00. I paid $3500.00 for this appliance. After reading the contract I see that SHW only pays up to $500.00. I called SHW in April and have yet to receive a response.

Acct. #1347272

Calm. #[protected]

I got a home warranty claim with Select Home Services in December 2022. On February 14th 2023 for the dryer at 415 East Bromley Street Tucson, Az 85704. I paid $65 on top on the annual fee of $400+ that I had just given Select Home Warranty. They sent a repair man to fix it, it almost dried an entire load ...but it didn't. So I paid the fee for the repair man to come and fix my dryer and my dryer is not fixed. I have been calling for weeks I just get told to hold on - and the hold becomes indefinite - Every time. I just wanted my dryer fixed - it is now been almost 2 months with no dryer- Thank goodness I have a home warranty.

I paid for a three-year warranty protection from Select Warranty upfront. I have been requesting a service call for my hot tub and the only thing I am told when I call in is that I can contact my own technician. I would like Select Warranty to find a technician to fix our hot tub (Kansas City is 90 miles away and there are places in Kansas City that fix hot tubs.

If you can't find a technician to fix the I would like it replaced. Please contact me at [protected].

avoid like the plague!

Note: whenever you see a positive review, they are fake. There is one by some fellow called “Suresh” who has written five star reviews on a number of sites, a sure sign they try to cover a line of bad reviews with a few good ones.

As for us?

We - and even more so our guests, have dealt with the joys of having a broken heater/AC in the guest area of our home. The fact that three of our guests thus far have had the pleasure of experiencing it speaks volumes about the efficiency of the company we've entrusted our home warranty to. We reported the issue over four weeks ago, and they've shown an exceptional commitment to procrastination in addressing our claim. Every time we reach out to them, they assure us that a supervisor will call us the very next morning. We can only admire their consistency in either not returning the call, or having someone who barely speaks English avoiding to deal with our claim. Their customer service team takes the term "language barrier" to new heights, with English that is barely comprehensible. They claim they are in New Jersey - they are not, the accent is probably from the Philippines or thereabouts. Nothing wrong with that in principle, but the only training these people have had is to ask how they can help, and then making absolutely sure they avoid doing so. Stunningly useless. Our tireless efforts to get the heater replaced have been met with a level of productivity that would make a sloth proud. With two years into a five-year warranty and around $5000 invested in this “home warranty” company, we can't help but question the wisdom of staying with this company any longer. Switching to another home insurance provider seems more tempting by the day regardless of the financial hit we will take. They are utterly useless. The B- rating for this company must be a testament to their uncanny ability to be both disappointing in customer service and poor in value for money, but it does not reflect reality, which in our experience is way worse. My wife has developed a newfound hobby of calling them daily, only to be met with the sweet sound of unhelpful responses in barely intelligible English. Their latest magnanimous offer as of today is to cover the cost of the part only (we’ll get excited when this turns out to be real, at least), which we can all agree is the epitome of generosity. In light of our experience, we would wholeheartedly recommend thinking twice before signing up with this home warranty company. They must, hopefully, be at the bottom of their league. Whatever you do, go somewhere else!

I own a 5bdrm. house with 4 baths, one is located upstairs. So master bath toilette develop a problem, it is flushing by itself and making a weird noises when it is even full. Upstairs toilette broken and is not working at all so I turn it off. In February 2023 I file a claim with Select home warranty, they request me to pay 2 $65 copay and consider it as 2 claims in ONE, I say again ONE system!

After that they let me know that C&C Plumbing will come an perform repairs. 2 months past and no one came over to do any repairs?

Sold a bill of goods when I purchased the plan in August 2022. Sales agent described the policy but discovered that items/service told would be covered, particularly a leaking faucet. Also, the replacement cost is inadequate. Received $75 to apply for the purchase of a new garbage disposal when they cost around $300. And, it takes forever to get the check - over 30 days. Now in dispute with Select over an issue with the heating unit. They claim the issue is "water condensation" when the issue may well be a possible crack in the exhaust pipes/tubes that go out through the roof that is leaking water into the heating unit. Their diagnosis is not based on an actual visit by a technician.

This company promised full reimbursement for unrepairable appliances. Instead, they only offered a small percentage that was only about 20% of the replacement cost, when my washer failed. When I tried to cancel the policy, I was told that only my wife could cancel it, since she signed us up for it. I explained that she is in the hospital with breathing problems and cannot talk for extended periods. This made no difference to these uncaring people. Do not do business with them!

Select Home Warranty is a fraud company. I have opened 2 claims since October 2022. Most recent claim number [protected].

My policy is [protected].

I have paid for 6 years and have been calling Select for my microwave and kitchen vent (electrical issue) since last October.

My issue has been escalated to 2 different sups (1 gave me wrong extension so I can never get to him) and the other wasn't helpful at all.

I have spent countless hours (waste of time) as they make falls promises to send a tech. No tech has ever showed up... they are refusing to cancel my services and refund my money yet they have provided 0 services and have taken hours out of my time.

I am super upset and super frustrated. The sups that have promised to follow up have never followed through and every time I call now they refuse to take my call and their agents say they are busy...

I need a full refund and I will continue to report this as a scam if this isn't resolved.

[protected]@hotmail.com

[protected]

My daughter contacted them on Monday 3/13. Sent out a plumber and gave us a quote explaining he had to submit it. 2 days later select contacted us and said they would need more pictures and once this was submitted they would have another 48 hours. 72 hours later we get an email that the claim was denied because of rust and corrosion. Not one piece of rust was on the water heater. Got ahold of a senior account executive who reviewed the case and said the tech said it failed from normal wear and tear. I told them ok so let’s get the water heater replaced. They explained they would forward the new info again to the review board that it must have been an oversight. Never heard from them. My daughter has 3 small children. I called and talked to another agent explaining the situation and they said it could take up to another 72 hours. I finally got ahold of a plumber and had them replace the water heater. Finally got ahold of select and now they are saying that since I did this I would be 100% responsible for the replacement. I am getting ahold of a lawyer and pursuing action. This company is a complete sham. My daughter paid a year in advance and it has been nothing but a headache. I got the water heater replaced $400 cheaper then their person quoted us to begin with

Initially agreed to renewal price of $490 offered by company salesperson. Several hours later was texted by different company salesperson offering same overage at price of $419. Called company and told them I wanted to cancel original contract if they would not accept reduction in price of $419. Person I spoke to put me on hold and then came back and told me I would get the renewal for the $419 price. Said it would be 48 hours to see the new reflected price. In 48 hours nothing changed. Called back company and was put on hold again and then transferred four times and finally wound up getting the original person in cancellations I started with. He told me there was nothing he could do, but his manager would be in four hours later and would get back to me. That never happened. Still waiting with no further communication from company.

My well pump was recently replaced and I followed Select Home Warranty policy to submit my claim and invoice for payment. My claim is [protected]. The invoice I submitted was for $5,409.00 and they want to pay $400.00! This is absurd. What a bunch of scam artists. I understand my policy doesn't cover the new piping and tank ,however, a minimum payment of $2,500.00 is requested.

Two weeks ago the glass in our oven door shattered and made the oven unusable. I called Select and they told me a service tech would get back to me in 24-48 hours. Three days later came the e-mail that they could nnot find a tech and I should hire my own and get approval from Select for the repair. My tech got in touch with Select (after waiting an hour on the phone) and was told they would make a decision within 24 hours. Two days and three phone calls later I was told that the resolution would be in 24 hours. Imagine my suprise when my claim was rejected. Seems even though they cover all items necessary for the functionality of the range, they do not cover the door. I called them again and read the section 6.6 in my policy that explains the above and was told again it did not cover the door. I referred them to item 9.1.2 which mentioned not covering the door and that there was nothing in the contract that said anything about the interior glass. I repeated that I did not want a new door just a repair of the glass to allow the stove to be usable.The agent let me know that it was my responsibility to pay for the repair and that if I ever need anything else to give them a call. Run as fast as you can from this company. They have no concern for the customer and their customer service is atrocious.

Fridge broke down a month ago. Select sent out Sears a week later..Technician ordered pieces in 4 separate packages. it took 2 weeks for 3 of the 4 packages to arrive so I cancelled the appt for Sears to come out twice. UPS said that Sears needs to locate the part. Select recommended that I keep the appt. with Sears. Techniciancame out and was unable to fix without the motor. Sears refuses to locate part. I have called Select more than 30 times. Told to call today for resolution. Resolution was that Sears would come out again without part and diagnose. Sears will not come out again w/o part and I don't have the part. No one will look for part or order another.Renting a frig for more than 3 weeks. This is not a proper competent resolution.

My dishwasher only 5 years old with little use stopped working October 30, 2022. I filed claim with Select Home Warranty and paid $75.00 service fee to service man. He said had to order part for dishwasher. At Thanksgiving the dishwasher part had not arrived. I called Select Home Warranty, and they did not want to send anyone else out. After filing complaint, they responded and sent someone else on Jan 5, 2023. The company replaced several items on dishwasher, and it worked less that 30 days. I called and requested the company return since less that 30 days. They came out and said that it needed to be replaced. Select Home Warranty only wanted to give me $35.00 toward new dishwasher. I told them that since they were not going to cover my new dishwasher, I wanted my contract cancelled. Two days later I find they have charged my credit card $75.00 cancellation fee on my contract. I would never use this company again.

I have submitted 4 claims since the last of September 2022 and they have sent repair technicians out. My dryer couldn't be repaired, so Select offered me $150.00. I refused the offer because the cheapest dryer I have found was $400.00. That doesn't included delivery and hooking up. My daughter has no electricity in her living room, or dining area. They sent two repair technicians out and select told him and they told me also, that since it happened within 3 months, they could only pay $150.00. So, my daughter still doesn't have electricity. Select has sent her letters saying they couldn't find anyone to fix it. Now her faucets for the bathtub are leaking and I filed a claim about that, and they haven't even sent anyone out. Within the last two months I filed a claim about the lights on my ceiling fan not working. The person told me they would have to replace the fan. Select hasn't addressed. that yet. My daughter and I have called them repeatedly and today they asked me if I could find someone to fix all the items and I told them even I knew someone, with me on a fixed income, I can't afford to hire them!

I been a member sense 2019. First time filing a claim was last year, 2022. Hot Water heater went out, it's NOT cover, had to buy a new one out of pocket. 2nd Furnace went out, NOT cover, had to buy a whole new unit, out of pocket.(2022) 3rd Kitchen exhaust fan stop working, NOT cover. Have to pay out of pocket for replacement. (02/01/2023) Select Home Warranty do not benefit me at ALL! Now they want to charge me a cancellation fee of $75.00. After being a loyal customer over the past few years. Not to mention how much money I paid into it over the years. And has NEVER benefit from it. I feel it's not right and good business practice, for this cancellation fee. General Smith

BBB has said that I did not respond in a timely manner & this matter is closed.

Select home Warranty is not responding to my email or phone calls to James Wilson customer service rep. He said he wanted more information; I sent him a complete diagnostic review of my heat system. This claim is now a month old and still not resolved. With Mr. james Wilson not responding, I did not know how much I could do to get this resolved with SHW.

This is the WORST company. False advertising. The following was taken directly from their website. They state that "all modules and parts of your heating system that are necessary to its function are covered" but then list modules in their contract that are not covered (by their own admission, these modules are NECESSARY to its function) so they deny my claim because the heat exchange (again, a necessary module) is broken. I have not had heat in several weeks and they will not even allow for a 2nd opinion. They bait and switch. The broken heat exchange could release dangerous carbon monoxide into my home but they deny my claim. They are heartless. I requested a cancellation of my contract and they stated that they would charge me $75 for the cancellation fee that can only be waived when my contract is up. I cancelled immediately. Stay away from this company. All other home warranty companies cover these modules. Do your research and go with another company. I hope this breaks the back of these terrible liars.

Heating System Home Warranty

With a heating system home warranty, all modules and parts of your heating system that are necessary to its function are covered. This coverage includes boilers, furnaces, HVACs and even the air ducts for forced air.

Most homeowners don’t have the knowledge to repair a broken heating system. When this home system experiences a breakdown, it means working against the clock to have the heat turned back on.

Rather than panic, rely on Select Home Warranty to connect you with a qualified service technician. You will owe a modest day-of service fee, and the costs to repair or replace are covered according to your terms.

Company is a total fraud. Called them for a plumbing system claim which was clearly included in our coverage. Claims rep with a horrible language barrier who we could hardly understand was worthless, telling us we needed to add additional coverage and repeatedly giving us generic customer service responses (I understand, I feel your frustration) BS. This company is horrible, and I am going to make it my goal to spit as much venom as I can on their name and one star reputation. And I am taking legal action for a full refund!

I paid for a 3 year plan and with an additional pool rider. When I purchased the rider, the sales associate told me this pool rider would cover the make and model of my pool. Recently the pump went out, and my claims were denied because I didnt purchase the "right" pool rider, because now they said my pool is salt water (we only use chlorine). I specifically talked to the sales rep about this. I am an attorney and carefully worked through this agreement so I was 100% sure I wasnt getting duped by one of these home warranty companies. Turns out they lied to me and now I have a warranty for my pool that is 100% useless and a waste of the extra money I paid for it. I will get a refund for this extra pool rider that I did not need/cannot use if its the last thing I do. Nothing makes me more angry than companies like this that lie and take advantage of regular people. This entire thread is a shame to see how many people have been scammed. Shame on you shw.