Select Home Warranty

Two weeks ago the glass in our oven door shattered and made the oven unusable. I called Select and they told me a service tech would get back to me in 24-48 hours. Three days later came the e-mail that they could nnot find a tech and I should hire my own and get approval from Select for the repair. My tech got in touch with Select (after waiting an hour on the phone) and was told they would make a decision within 24 hours. Two days and three phone calls later I was told that the resolution would be in 24 hours. Imagine my suprise when my claim was rejected. Seems even though they cover all items necessary for the functionality of the range, they do not cover the door. I called them again and read the section 6.6 in my policy that explains the above and was told again it did not cover the door. I referred them to item 9.1.2 which mentioned not covering the door and that there was nothing in the contract that said anything about the interior glass. I repeated that I did not want a new door just a repair of the glass to allow the stove to be usable.The agent let me know that it was my responsibility to pay for the repair and that if I ever need anything else to give them a call. Run as fast as you can from this company. They have no concern for the customer and their customer service is atrocious.

Fridge broke down a month ago. Select sent out Sears a week later..Technician ordered pieces in 4 separate packages. it took 2 weeks for 3 of the 4 packages to arrive so I cancelled the appt for Sears to come out twice. UPS said that Sears needs to locate the part. Select recommended that I keep the appt. with Sears. Techniciancame out and was unable to fix without the motor. Sears refuses to locate part. I have called Select more than 30 times. Told to call today for resolution. Resolution was that Sears would come out again without part and diagnose. Sears will not come out again w/o part and I don't have the part. No one will look for part or order another.Renting a frig for more than 3 weeks. This is not a proper competent resolution.

My dishwasher only 5 years old with little use stopped working October 30, 2022. I filed claim with Select Home Warranty and paid $75.00 service fee to service man. He said had to order part for dishwasher. At Thanksgiving the dishwasher part had not arrived. I called Select Home Warranty, and they did not want to send anyone else out. After filing complaint, they responded and sent someone else on Jan 5, 2023. The company replaced several items on dishwasher, and it worked less that 30 days. I called and requested the company return since less that 30 days. They came out and said that it needed to be replaced. Select Home Warranty only wanted to give me $35.00 toward new dishwasher. I told them that since they were not going to cover my new dishwasher, I wanted my contract cancelled. Two days later I find they have charged my credit card $75.00 cancellation fee on my contract. I would never use this company again.

I have submitted 4 claims since the last of September 2022 and they have sent repair technicians out. My dryer couldn't be repaired, so Select offered me $150.00. I refused the offer because the cheapest dryer I have found was $400.00. That doesn't included delivery and hooking up. My daughter has no electricity in her living room, or dining area. They sent two repair technicians out and select told him and they told me also, that since it happened within 3 months, they could only pay $150.00. So, my daughter still doesn't have electricity. Select has sent her letters saying they couldn't find anyone to fix it. Now her faucets for the bathtub are leaking and I filed a claim about that, and they haven't even sent anyone out. Within the last two months I filed a claim about the lights on my ceiling fan not working. The person told me they would have to replace the fan. Select hasn't addressed. that yet. My daughter and I have called them repeatedly and today they asked me if I could find someone to fix all the items and I told them even I knew someone, with me on a fixed income, I can't afford to hire them!

I been a member sense 2019. First time filing a claim was last year, 2022. Hot Water heater went out, it's NOT cover, had to buy a new one out of pocket. 2nd Furnace went out, NOT cover, had to buy a whole new unit, out of pocket.(2022) 3rd Kitchen exhaust fan stop working, NOT cover. Have to pay out of pocket for replacement. (02/01/2023) Select Home Warranty do not benefit me at ALL! Now they want to charge me a cancellation fee of $75.00. After being a loyal customer over the past few years. Not to mention how much money I paid into it over the years. And has NEVER benefit from it. I feel it's not right and good business practice, for this cancellation fee. General Smith

BBB has said that I did not respond in a timely manner & this matter is closed.

Select home Warranty is not responding to my email or phone calls to James Wilson customer service rep. He said he wanted more information; I sent him a complete diagnostic review of my heat system. This claim is now a month old and still not resolved. With Mr. james Wilson not responding, I did not know how much I could do to get this resolved with SHW.

This is the WORST company. False advertising. The following was taken directly from their website. They state that "all modules and parts of your heating system that are necessary to its function are covered" but then list modules in their contract that are not covered (by their own admission, these modules are NECESSARY to its function) so they deny my claim because the heat exchange (again, a necessary module) is broken. I have not had heat in several weeks and they will not even allow for a 2nd opinion. They bait and switch. The broken heat exchange could release dangerous carbon monoxide into my home but they deny my claim. They are heartless. I requested a cancellation of my contract and they stated that they would charge me $75 for the cancellation fee that can only be waived when my contract is up. I cancelled immediately. Stay away from this company. All other home warranty companies cover these modules. Do your research and go with another company. I hope this breaks the back of these terrible liars.

Heating System Home Warranty

With a heating system home warranty, all modules and parts of your heating system that are necessary to its function are covered. This coverage includes boilers, furnaces, HVACs and even the air ducts for forced air.

Most homeowners don’t have the knowledge to repair a broken heating system. When this home system experiences a breakdown, it means working against the clock to have the heat turned back on.

Rather than panic, rely on Select Home Warranty to connect you with a qualified service technician. You will owe a modest day-of service fee, and the costs to repair or replace are covered according to your terms.

Company is a total fraud. Called them for a plumbing system claim which was clearly included in our coverage. Claims rep with a horrible language barrier who we could hardly understand was worthless, telling us we needed to add additional coverage and repeatedly giving us generic customer service responses (I understand, I feel your frustration) BS. This company is horrible, and I am going to make it my goal to spit as much venom as I can on their name and one star reputation. And I am taking legal action for a full refund!

I paid for a 3 year plan and with an additional pool rider. When I purchased the rider, the sales associate told me this pool rider would cover the make and model of my pool. Recently the pump went out, and my claims were denied because I didnt purchase the "right" pool rider, because now they said my pool is salt water (we only use chlorine). I specifically talked to the sales rep about this. I am an attorney and carefully worked through this agreement so I was 100% sure I wasnt getting duped by one of these home warranty companies. Turns out they lied to me and now I have a warranty for my pool that is 100% useless and a waste of the extra money I paid for it. I will get a refund for this extra pool rider that I did not need/cannot use if its the last thing I do. Nothing makes me more angry than companies like this that lie and take advantage of regular people. This entire thread is a shame to see how many people have been scammed. Shame on you shw.

Submitted a claim for HVAC (Heater) repair for my mothers house. She is 83 years old. Claim was denied since we did not have service records and Select Home Warranty offered $150.00.
We explained the house is 23 years old and has had many owners. The HVAC is the original unit.
We were asked if we could find and contact any of the previous owners and have them send us any service records they may have. REALLY?!

We did have the unit serviced two times in the past two years and sent the service records as requested and were told the claim would be reviewed and a representative would contact us within 48 hours. No representative called us. I called and spoke to Select Home Warranty three additional times and was told each time, for a total of four times, that a representative would be in touch after 48 hours of each conversation.

Still nothing and have heard from no representative.
This is a predatory company exhibiting predatory tactics.
I am demanding on behalf of my mother all her premiums be refunded.

I went under contract with Select Home Warranty in September of 2022. They never provided services on a claim I put in for the month. No one was sent out. Time changes were not communicated by Select Home Warranty or their contractors. After a couple of weeks of no one getting back to me, I submitted a cancellation request prior to October 2022, well within 30-day grace period, so I could receive a full refund. Select Home Warranty failed to return my calls to finalize my cancellation. I finally got a hold of someone who could finalize my cancellation request, except they did not contact me until after the 30-day grace-period had lapsed. Select Home Warranty then claimed that they did not owe me a full refund because the grace-period had lapsed, even though I had made my request over the phone prior to that grace-period ending.

It has now been almost 4 months since I have cancelled my policy with Select Home Warranty, and I have still not received even the partial refund, nor have I received a written confirmation letter of my cancellation. I have been calling Select Home Warranty non-stop since October seeking my money and seeking a confirmation letter, yet nothing has been provided to me. No one returns my calls, Select Home Warranty will not send anything in writing, and they are refusing to send me a written transcript of the telephone conversations I have had with them, so I at least have something to submit to file a claim against them to get what I am owed. I have spent countless hours on the phone waiting and speaking to representatives that will do nothing for me and who state that will be one to two business days to process or one to two business days for that to be sent or one to two business days for someone to call you back. One to two business days is just empty words they tell you to get you off the phone; nothing is ever done by them.

Please Note: I am requesting to be reimbursed for the Water Heater Repair Cost: $2350.

1. A few days before Jan 9th, I heard a few popping noises coming from water heater.

2. Then on Monday Jan 9th, around 6:00 PM PDT, I realized there was no hot water coming from the faucets.

4. When I went and checked, to see if the water heater was heating, I noticed that there was water around water heater and the storage tack was cold.

3. So I called Select Home Warranty on Jan 9th and informed them that my water heater was not working.

4. The agent wanted to know if there was any water leaking? I said yes, there is water leaking from the bottom of the water heater and it was dripping into the garage area. I also said, if this is not fixed, I will have water damage and requested an emergency repair.

5. I was informed that to assign a technician, it will take 2 - 4 business days. I informed the agent that this is unacceptable and that if I could talk to a supervisor.

6. The supervisor came online and said, that they will escalate this and try to get a technician scheduled the next day. During my call, even the supervisor wanted to know if there was a Water Leak? I said yes and explained to her that I had not seen water leaking before, but could be because something could have been damaged inside and that is the reason the water heater is not working. I also informed the supervisor, due to the inclement weather in California, the temperature goes down to about 40 degrees Fahrenheit and having young kids at home, requested immediate attention and getting the water heater repaired.

7. Then I was informed that somebody will be in touch with me the Tuesday Jan 10th.

8. Next day, Tuesday Jan 10th, since I had not heard back from Select Warranty, I called again to inquire about the claim and repair. While I was on the call, I was informed that my claim has been denied and the agent read this statement to me, "the water heater is leaking and unfortunately Leaks are not covered by your policy. Please see section 6.2.7 of the policy agreement"

9. Not only was I frustrated and disappointed, and felt that the money I had paid to get the home warranty was a scam and that my claim was being denied when a technician has not even diagnosed the problem.

10. Since, I could not wait any longer to get my water heater fixed, I promptly called Water Heater Specialist, a local repair company to diagnose the problem and resolve the issue.

11. I was informed by Water Heater Specialist that there is an $89 Service Charge/Diagnostic Fee, and the fee will be waived if the repair was done.

12. Finally, a water heater specialist diagnosed the problem. It was determined, the heater was old and the rumbling noises had caused a minor explosion inside, in turn it caused the water to leak. The water heater was replaced at a cost of $2350.00

We submitted a claim before Christmas 2022 specifically on 12/19/22. The heater has not been working since then, only blowing cold air. We have only received a lot of run around since then about how technicians could not be found and we ended up having to find someone ourselves. We paid their consultation fee of $49 that I wish to have reimbursed. The company tech that came out submitted reports of diagnosis and repair and costs which we sent over to you for review and approval. We called today as a rep told us finalized approval would be done today, and now you all tell us another 48 hours to review. I have had it! We are in the cold season. We have had to go out to purchase 3 personal heaters to keep our kids and dog warm. It is unfair to think we paid for warranty on our home, and you all are not doing your job. We have read the policy and understand what is covered and not and cannot believe you all do not have a response to get this repair done already. I will be reporting Select Home Warranty to the BBB and reaching out to Headquarters!

I purchased two home warranties and tried to cancel the same day. I called and was told I had cancelled and was given reference numbers. Then someone claiming to be a “supervisor of the whole company” called me and told me that I could not cancel until after one year, despite the language on the contract that says you can cancel within 30 days without penalty. He said that provision in my policy did not apply bc I have a multi-year contract. I told him I was exercising my 3 day right of recission and he told me that I still could not cancel.

I purchased warranty service from Select Home warranty. I put in a claim about a water leak on my main line, located about 3 feet from front of building. They answer back stating that since the leak is out of the house, repair is not covered. They give me the following section:

"6.3.1. Plumbing System. This Agreement covers the following plumbing system components: (i) line leaks in water, drain, waste or vent lines not caused by damage resulting from freezing or from roots; (ii) line breaks in water, drain, waste or vent lines not caused by damage resulting from freezing or from roots; (iii) toilet bowls; (iv) toilet tanks; (v) toilet flushing mechanisms; (vi) angle stops; (vii) risers;

Excluded: (i) water softeners; (ii) slab leaks" I don't see where it states out of building is not covered, or living areas. So I want to report this so other clients can be aware of the tactics these companies use, they advertise one thing, but when it comes to respond they dig up a thousand of excuses not to respond like they paint themselves to be.

I have filed several claims to get items repaired within my home and yet select has failed to do so and tells me to find a vendor who will work with select in repairing these items. Select gives me the same line each time. "We are so overwhelmed with claims" This is ridiculous for the following

1. It is not my job

2. I pay select to cover and repair my home items and if I have to find the vendor then there is no need for me to pay select and I could save hundreds of dollars in doing so.

3. If select can't do their job for which they are paid then refund me my monies.

4. There are no vendors that are willing to work with me and select. Thus I end up paying out of pocket in full.

5. Select has failed to live up to its own contract and makes up excuses not to pay out claims.

On Dec. 19, 2022 I had a leak from the upstairs bathroom to the family room below. It got the ceiling wet (damaged) and the carpet below. I called my home insurance to fix ceiling and they sent a mitigation team out to make sure the damage was limited. They had a company come out to test the walls for asbestos but when that came out negative they were ready to take out the ceiling to expose pipes so plumber could come out. I had already called Select Home Warranty to send a plumber out to fix the leak bu they sent a contractor who looked at the ceiling with a device on his mobile phone and said there was black water in the ceiling. The mitigation team who took out the ceiling said black water is potentially from the toilet. They cleaned things up. When I called Select Home Warranty to come back out they said that the WD Contractor inspector said that there was mold. My mitigation team said there is no mold. I kept trying to get Select to send another plumbing company to fix bathroom which we haven't been able to use in more than 2 weeks and finally today they told me the leak wasn't normal wear and tear so they couldn't cover it although leaks are covered in the contract.

Submitted a claim 12/26/2022 because refrigerator stopped working. After two days a tech showed up and determined it was a compressor issue and sent the finding to Select. On the 28th I called to get an update and was told it normally takes 24-48 hours for a reply to check my email. Nearing 120 hours later (food already spoiled) I received the email offering me $200 toward any repairs that I have done, myself. What happen to repair/replace covered item? My first claim with Select has been a nightmare and a total waste of money. I had to also pay the tech $75 service fee and the only way I can get the $200 is when I send Select a copy of the paid receipt. What a joke!

I filed a claim, #[protected] om 12-27 and still have not received any results from anyone. Therefore I am asking you to cancel our contract with you and refund any money. This was our first claim with your company and are very disappointed with your lack of service.

The reason we went with your company is because the last company we had failed to respond to our claim and we almost froze to death.

Select Home Warranty was contacted on December 23, 2022, by myself to report that my hot water heater was not producing any hot water. Through a series of several more phone calls and several more email communications, five days later (now breach of contract) Select Home Warranty never contacted a single service technician/plumber to come to my home (I live in a highly populated area) and when I had to find a plumber on my own, I had the plumber talk directly to the authorization team to approve the diagnosis and repair (the gas valve needed to be replaced), they would only approve $200.00 or an $800.00 bill that I had to pay out of my own pocket! Let me also add that this was during a winter storm and I had Christmas guests coming for several days. It was literally like Little House on the Prairie around here, having to boil water on my stove for dish washing, sponge bathing and hair washing. The level of incompetence is monumental. This is also the second time I had to place a service call where I ended up having to contact a local service technician to come to my home because Select home Warranty failed to do their job. I did not have any hot water for a total of five days.