Any claim I have made with them, I had to find a contractor myself. After diagnosis, they play policy gymnastics to find a reason to deny it. I called and talked to a supervisor and was told they made attempts to call and specifically got told that: they got voicemail, contractors hung up on them or were told they weren't interested. In return, their message to me was - all the contractors are backed up and cannot find one to come out in a timely manner. LIES>LIES. I then called the same people, got a visit the NEXT DAY. YOU CANNOT BELIEVE ANYTHING THESE PEOPLE SAY. And if you want to cancel your contract, they want a $75 cancellation fee - even though they are not giving anything in return for the monthly fee. I have resorted to calling every single day just to ask them to waive the fee and terminate the contract. If they don't, the calls will continue to come every single day for the next three months. If they won't eat the fee, I will bury them with aggro calls and burn their payroll until they either cancel me, or my contract exprires.
Recommendation: STAY AS FAR AWAY AS POSSIBLE. F**K THESE PEOPLE.