SearsHomeServices review: Poorly run company

Worst and most incompetent company I have ever dealt with. Having a problem since February 2026 with refrigerator. They have just been throwing parts at it that will not fix the problem. After 3 visits, it they can't fix, they must contractually replace with a new one. They have been to the house 10+ times. Hired LG to come out and diagnose $450. They said it is not repairable.
Sears has been there as I have stated 10+ times but they can't figure that out. Supposed to send special technician to diagnose, but the people that come are not the "special /senior technicians".
Every call into them is the same. You are on hold forever, they promise to send the correct technician out, but don't. Twice they told me that they were just going to replace it, but that can't be done without that "special technician" coming out first. I think they are doing this on purpose or they are extremely incompetent. The refrigerator belongs to my 89 year parents who have been without it working at all since June 2026. It's now November. Ridiculous! Stay away from this comapny!