SearsHomeServices review: Absolute disaster. Emotionally exhausting and inhumane “service.”

Sears Home Services broke me. I’m not being dramatic — they literally made me cry. We needed a basic dryer repair through our home warranty. Instead, Sears turned it into a month-long nightmare while I’ve been caring for a three-month-old baby and trying to keep up with laundry for a blue-collar husband coming home in filthy work clothes — with NO dryer. That includes dealing with constant baby blowouts, washing clothes, towels, and blankets around the clock, and then being forced to put my infant in crusty, air-dried clothes because Sears couldn’t get their act together. I contacted Sears at least two to three times every single week — sometimes more — desperately trying to move this along. They shipped parts to the wrong address, even though I updated the address before shipping. One agent confirmed it was fixed. The next agent said they can’t update addresses and told me to contact Speed Queen. Speed Queen already had the correct address. Back to Sears. Over and over. Same loop. Same lies. After two weeks of waiting, the parts were finally reordered and were delivered TODAY to our correct address — yet Sears still claimed the technician did not have the correct address. How is it possible for parts to arrive at the correct address, but the technician somehow can’t find it? I confirmed our address with every single person I spoke to. Eleven Sears agents. Eight Speed Queen agents. Nineteen people and not one competent resolution. For the most recent appointment attempt today, I even put our correct address in the special notes section to make absolutely sure there was no confusion. They ignored it completely. On the day of my confirmed appointment, Sears told me I didn’t have an appointment, then said I did, then said the technician didn’t have the address, and then said it was my responsibility to fix it. All of this happened through chat only, because Sears doesn’t even give customers the dignity of speaking to a human voice. Then — without my consent — Sears rescheduled my appointment THREE WEEKS OUT, despite earlier openings being available. No one called me. If they did, no voicemail was left. I had one missed call — when I called it back, it played hold music forever, with no indication of who was calling or how to reach an actual person. Only today, after all of this, I finally got a phone number for someone at Sears through chat. I texted the number to my husband immediately because we had to reach out yet again, while I stood there crying, holding my crying baby, after receiving the text message notifying me that my appointment had been rescheduled out to 03/19. The tears started coming the moment I read it. I was escalated four times. No one ever followed up. No one ever called. No one ever took ownership. At this point, you are better off paying out of pocket to have your appliance repaired than using Sears Home Services through a warranty. The “coverage” is meaningless when it costs you weeks of stress, exhaustion, and emotional distress.
This company is disorganized, dishonest, and utterly heartless. Their systems are broken. Their agents contradict each other constantly. Customers have zero control, zero transparency, and zero support. If you’re a parent, a working family, or anyone who actually depends on functioning appliances — run far away from Sears Home Services. This wasn’t just bad service. It was emotionally draining, disrespectful, and unacceptable. I will never use this company again, and I wouldn’t wish this experience on anyone.