Replied
I purchased tires at Sears on [protected] with road hazard warranty, and when I had a flat that could not be repaired on [protected], with only 29, 685 miles on the tires, I could not find a Sears tire center in the area I was at the time, so I drove the vehicle back to Kingsport Sears store to get the tire replaced.
When I attempted to get the tire replaced, I was informed that the road hazard warranty was only good for 4 years and I had lost out by 10 days. The tire with a 60, 000 mile tread life warranty, had only 29, 896 miles at the time I got to the Sears store but was not able to be compensated via the road hazard warranty.
Since the average distance drivers drive per year is between 10, 000 and 12, 000 miles, the "so called" road hazard warranty only coveres a little over 65% of the tread life of the tire, which I find not too honest.
To make matters worse, since my tire only had 29, 685 miles on it when it failed, my road hazzard warranty was not even good for 50% of the tread life.
My name is James and I am part of the Sears Cares Escalations team. I’m sorry to hear about these issues you’ve had with the local Automotive service center. You are a valued customer and we want to keep it that way. At your convenience, please contact my office via email at smsupport@searshc.com so we can address the issue once we have more information from you. In the email, please provide a contact phone number and we will call you directly. Also, please provide the screen name (Tennessean1) you used to post on this site, for reference to this issue, and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
The complaint has been investigated and resolved to the customer's satisfaction.
1 comments
Im not sure what to do, I have purchased the road hazard warranty on my tires... Tonight i found a hude screw in my tire. It is not leaking air yet. Im not sure if I should remove it or have Sears do it...is it something that can be fixed or covered under the plan? What about towing?