The complaint has been investigated and
resolved to the customer's satisfactionResolved Sears / Craftsman Lawnmower — repair of lawnmower
resolved to the customer's satisfaction
In September 2008 I purchased a craftsman 625 series lawnmower serial#072408M021169 from Sears. Since then I have taken it to the repair deptmartment twice for the same self propel problem. The 2nd time was last September 2010. Today, April 15, 2011, the same problem occurred. I took it back again and was informed that since my warrenty was out there was nothing they could do except call the customer care center.
I called the customer I dont care center and explained that common sense would dictate that since the same problem occurs 3 times it is possible that it was never repaired correctly the 1st 2 times and was told there was nothing they could do about the charge but they would be glad to send it away to be repaired again or I could call craftsman and provided me a number. The rep. at craftsman said that sears is responsible for the repairs and that no documentation of ongoing problems with this model of mower exists and it was probably not repaired properly in the first place.
So now I have a barely used mower that looks new but does not work properly.
I know that I am just venting on deaf ears now but it is just frustrating that a company that I have shopped at and trusted for years cares so little about its customers.
However there are many other stores that will be happy to receive mine and my entire family's business for the many years to come.